Role Description We are seeking a dynamic and results-oriented individual to join our team as a Human Resources Specialist II. This is a fully remote, hourly (non-exempt) role within our Managed HR Services organization, supporting multiple client companies through a fractional HR service model. The HR Specialist II provides day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. You must be willing to work 8-5 PT or 11-8 ET to support our West Coast clients. - Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality. - Deliver HR services across all client accounts; including but not limited to: - General HR Administration - On/offboarding Management - Compliance Assistance - LOA - Handbook/Policy Development - Performance Management - SOP creation - Support HCMU clients with HRIS system support if applicable. - Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants. - Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. - Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. - Collaborate with internal team members to identify opportunities for process improvement. - Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise. - Propose and implement solutions to improve service delivery and client satisfaction. - Stay updated on industry trends, regulatory changes, and best practices in HR. - Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. - Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. - Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. - Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. - Support clients with LOA service with Managed LOA product. - Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product. - Perform any additional tasks or responsibilities as assigned. Qualifications - Prior experience working in a multi-client environment is required. - Bachelor’s degree in human resources, business administration, or related field. - Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity. - Proven track record of successfully managing multiple client accounts and projects simultaneously. - Comprehensive understanding of HR principles, practices, and regulations. - Prior Payroll/Benefits processing experience a plus. - Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. - Highly organized with keen attention to detail and the ability to prioritize tasks effectively. - Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex). - Professional certifications such as PHR, SPHR, or SHRM-CP are a plus. Benefits - The hourly range for this position is $25 - $30, based on relevant experience, skills, qualifications, and market data. - Comprehensive benefits package including: - Health insurance (medical, dental, vision, and life) - Voluntary benefits - Pet insurance - Retirement plan - PTO Company Description HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization. We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities. HCM Unlocked participates in the E-Verify Employment Verification Program.

Role Description The HR Principal provides human resources consulting and client service to support HR retainer and project-based engagements. This position plays a pivotal role in supporting businesses as they expand their HR functions to optimize team and organization-wide growth and development. The HR Principal creates and executes individualized initiatives that drive efficiency and standardization of HR processes for Blackwell clients. The role requires a highly detailed, motivated, process-driven and proactive person who encompasses a wide range of human resources and advisory experience. - Serve as a trusted HR advisor to clients, aligning HR, Payroll and Benefits strategies with business goals. - Lead the design, development, and execution of HR, Payroll and Benefits programs, policies, and best practices for Blackwell clients. - Develop and lead strong client relationships, whether acting as the primary HR, Payroll and/or Benefits practitioner or augmenting an existing team(s). - Provide and/or lead end-to-end payroll processing support to Blackwell HR’s Managed Payroll services clients by accurately managing time and attendance, ensuring precise and timely processing of payroll for multi-state employees and 1099s, overseeing tax compliance, and delivering pre- and post-payroll reporting. - Ensure proper calculation and withholding of payroll taxes, benefit deductions, 401K, and garnishments. - Maintain and update employee payroll records, including new hires, terminations, and change of status. - Manage retirement contributions, ensuring timely and accurate processing. - Implement process improvements designed to streamline transactional work in an effort to improve efficiency. - Support internal and external audit reviews with clients and respective agencies. - Leverage your expertise in employee benefits by advising clients on benefits strategy, compliance (ACA, ERISA, COBRA, HIPAA), plan evaluation, and plan design across health, welfare, and retirement programs. - Provide generalist HR support including employee relations, handbook and policy development, leave administration (FMLA, ADA, STD), performance management, and compliance. - Lead and manage complex HR initiatives, such as change management, leadership development, or succession planning. - Manage multiple client relationships with professionalism and service-driven mindset. - Work independently and collaboratively across the Blackwell HR team to deliver exceptional service. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Accounting, or related field. - 5+ years of progressive Human Resources Generalist experience required. - 3+ years of Payroll and Benefits experience required. - Strong knowledge of benefits compliance and administration across various plan types and carriers. - Experience managing or processing multi-state payrolls. - Expertise with multiple HRIS platforms (i.e. ADP, Paycom, Paylocity, Workday, Gusto, Rippling, etc.) is a plus. - Ability to take on the tactical as well as strategic components of the HR function. - Excellent written and verbal communication skills, exceptional presentation skills. - Ability to communicate at all levels of the organization, including C-Suite and VP levels, with confidence and poise. - Proficiency in Microsoft Office products. - Excellent client service skills. Benefits - Flexible and supportive work environment. - Paid time off. - Company-matched retirement plan. - Healthcare insurance. - Company-paid life and disability insurance. Company Description Blackwell HR is a woman founded human resources consulting business based in Wilmington, Delaware and serving clients throughout the US. Blackwell HR is invested in the needs of our clients, focusing on small to medium-sized businesses and non-profits. Our dedicated team of experienced HR Consultants partners with clients across a variety of industries and business communities to develop and implement HR and Payroll solutions that allow business leaders to focus on achieving their mission and fully engage their teams. We believe in operating with innovation, exercising compassion, being engaged with our clients, and delivering exceptional results.

• Aligning business objectives with associates and management for communities within an assigned region. • Serving as a consultant to management on human resource-related issues. • Acting as a culture driver, associate champion and change agent. • Assessing and anticipating HR-related needs. • Communicating needs proactively with our Centers of Expertise (COE) and Operational Leadership to develop integrated solutions. • Developing and implementing human resources policies to meet organizational needs and comply with state and federal laws. • Managing and resolving complex associate relations issues. • Advising leadership regarding hiring decisions, equal employment opportunity, compensation, benefits, and health/safety issues.

• Provide HR compliance and best-practice guidance to U.S.-based small and medium-sized businesses. • Consult with clients via phone and written communication to address a broad range of HR-related questions and concerns. • Research federal, state, and local employment regulations to ensure accurate and practical guidance. • Deliver timely, professional, and easy-to-understand recommendations that support client decision-making. • Manage client inquiries while consistently meeting established service level expectations. • Serve as a senior HR resource for both clients and internal team members. • Support knowledge-sharing initiatives and provide formal or informal mentoring to colleagues. • Assist leadership in identifying knowledge gaps and developing team expertise in specialized HR topics. • Contribute to the creation and enhancement of compliance resources, articles, guides, webinars, and educational content. • Identify opportunities to improve workflows, processes, and service delivery models. • Lead departmental projects, programs, and cross-functional initiatives as needed. • Proactively recognize and manage client escalations while maintaining positive customer relationships. • Ensure alignment with service scope, established workflows, and operational standards. • Collaborate with internal stakeholders to drive company objectives and enhance the overall customer experience. • Perform other responsibilities and special projects as assigned.