HCM Unlocked

• Provide HR support to HCM Unlocked Fractional HR clients in various HR-related topics including employee relations matters and resolve any issues that may arise with efficient problem-solving. • Serve as primary HR point of contact for an assigned portfolio of clients by building trusted advisor relationships and understanding each client's business, culture, workforce, and HR priorities. • Provide day-to-day HR guidance on employee relations matters which include coaching client administrators and/or managers regarding employee performance, documentation, workplace issues, and policy interpretation, when applicable support workplace investigations and documentation as appropriate. • Recommend HR best practices while recognizing when strategic or legal issues require escalation. • Support talent management and employee development initiatives. • Ensure legal compliance of HR state and federal regulations and applicable employment laws, and update policies/procedures as required. • Assist in development and implementation of HR policies and procedures including creation, updates, and maintenance of Employee Handbook. • Support clients with ad hoc policy and procedure governance and updates to ensure employee safety while providing recommendations on how to continually improve processes. • Prepare documentation, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver exceptional new hire experience. • Utilize HRIS software to manage employee recordkeeping, status changes, benefits, leaves, and absence administration. • Maintain employee files and records in electronic and/or paper format including benefits and attendance records. • When needed, oversee recruitment process by posting requisitions, identifying candidates, conducting background screenings, and issuing offer letters. • Support clients in managing various information requests from governmental agencies, such as unemployment. • Support clients in executing upon their performance management process including new hire reviews, discipline, and mid-year/full year appraisals depending on client needs. • Identify opportunities for process improvements and additional service offerings. • Identify risks, service gaps, and opportunities to improve the client overall experience with HCM Unlocked. • Contribute to process improvements, knowledge sharing, templates, and best practices across the HR consulting team.

• Administer end-to-end leave of absence processes, including intake, eligibility determination, documentation, tracking, and return-to-work coordination. • Apply and interpret federal, state, and local leave laws, including but not limited to FMLA, ADA, state family and medical leave programs, military leave, and company-specific leave policies. • Ensure accurate and timely processing of leave events in accordance with regulatory requirements and client policies. • Monitor leave timelines, certifications, and notices to ensure full compliance and audit readiness. • Serve as a trusted leave subject-matter expert for assigned managed service clients. • Respond to client and employee inquiries regarding leave eligibility, rights, responsibilities, and status with clarity and professionalism. • Proactively identify potential compliance risks and partner with internal teams to resolve issues. • Maintain consistent service levels while managing multiple client accounts. • Utilize a leave administration technology platform to manage leave data, workflows, notices, and reporting. • Ensure accuracy of leave data across systems and coordinate with payroll, benefits, and HRIS teams as needed. • Document leave cases thoroughly to support compliance, reporting, and client transparency. • Maintain a high level of accuracy in all leave determinations, communications, and system entries. • Follow established standard operating procedures while identifying opportunities for process improvement. • Support audits, quality reviews, and client escalations as needed. • Stay current on evolving leave regulations and best practices.

• Provide day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. • Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality. • Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc. • Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. • Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. • Collaborate with internal team members to identify opportunities for process improvement. • Leverage HR experience to anticipate future challenges and proactively address any issues that may arise. • Propose and implement innovative solutions to enhance service delivery and client satisfaction. • Stay updated on industry trends, regulatory changes, and best practices in HR. • Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. • Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. • Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. • Support change management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. • Perform any additional tasks or responsibilities as assigned.

• Leads discovery, process assessment, documentation, configuration guidance, and transition planning • Identifies opportunities for process improvement, compliance enhancements, operational efficiencies, and payroll best practices • Lead client payroll intake (discovery) sessions to gather requirements and document current-state processes • Act as a strategic advisor to clients on payroll leading practices, compliance, and process efficiency • Summarize findings and present recommendations to internal Managed Payroll teams • Manage end-to-end payroll transition activities, ensuring smooth onboarding and timely delivery • Educate clients on managed payroll service models, roles/responsibilities, and optimal operating structures • Collaborate with internal stakeholders to align on timelines, resources, and deliverables • Create and maintain payroll calendars and payroll trackers for each client • Identify opportunities to simplify, standardize, and improve client payroll processes • Provide proactive recommendations on risk mitigation, controls, and governance • Set up and manage collaboration tools for all stakeholders • Conduct payroll shadowing sessions • Ensure successful knowledge transfer and transition to Managed Payroll after onboarding

• Provide end-to-end UKG Ready implementation services, drawing on 2+ years of hands-on implementation experience • Configure and implement payroll and timekeeping modules using strong domain knowledge of payroll and timekeeping processes • Troubleshoot and resolve system configuration issues and client-reported problems • Manage multiple concurrent client implementation projects to completion within agreed-upon timelines • Provide regular project status updates and maintain clear communication with clients throughout the implementation lifecycle

• Learn and support the configuration of cloud-based business applications. • Participate in software implementation projects from kickoff through go live. • Supports all aspects of the HRIS implementation project(s) as an implementation specialist, following established processes and under the guidance of senior consultants. • Perform system setup, data validation, and testing activities by following the steps required and working with the client and their employee data. • Maintains a consultative approach with clients and team members to not only ensure the implementation is completed on time and accurately, but you seek out solutions for clients based on their needs and requirements. • Responsible to learn and understand HRIS capabilities and functions and apply client data within the systems. • Responsible for supporting not only the technical aspects of the implementation, but also the client and vendor relationships.

• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality • Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc. • Support HCMU clients with HRIS system support if applicable • Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants • Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. • Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. • Collaborate with internal team members to identify opportunities for process improvement. • Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise. • Propose and implement solutions to improve service delivery and client satisfaction. • Stay updated on industry trends, regulatory changes, and best practices in HR. • Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. • Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. • Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. • Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. • Support clients with LOA service with Managed LOA product • Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product. • Perform any additional tasks or responsibilities as assigned.

Role Description We are seeking a dynamic and results-oriented individual to join our team as a Human Resources Specialist II. This is a fully remote, hourly (non-exempt) role within our Managed HR Services organization, supporting multiple client companies through a fractional HR service model. The HR Specialist II provides day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. You must be willing to work 8-5 PT or 11-8 ET to support our West Coast clients. - Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality. - Deliver HR services across all client accounts; including but not limited to: - General HR Administration - On/offboarding Management - Compliance Assistance - LOA - Handbook/Policy Development - Performance Management - SOP creation - Support HCMU clients with HRIS system support if applicable. - Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants. - Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. - Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. - Collaborate with internal team members to identify opportunities for process improvement. - Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise. - Propose and implement solutions to improve service delivery and client satisfaction. - Stay updated on industry trends, regulatory changes, and best practices in HR. - Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. - Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. - Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. - Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. - Support clients with LOA service with Managed LOA product. - Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product. - Perform any additional tasks or responsibilities as assigned. Qualifications - Prior experience working in a multi-client environment is required. - Bachelor’s degree in human resources, business administration, or related field. - Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity. - Proven track record of successfully managing multiple client accounts and projects simultaneously. - Comprehensive understanding of HR principles, practices, and regulations. - Prior Payroll/Benefits processing experience a plus. - Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. - Highly organized with keen attention to detail and the ability to prioritize tasks effectively. - Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex). - Professional certifications such as PHR, SPHR, or SHRM-CP are a plus. Benefits - The hourly range for this position is $25 - $30, based on relevant experience, skills, qualifications, and market data. - Comprehensive benefits package including: - Health insurance (medical, dental, vision, and life) - Voluntary benefits - Pet insurance - Retirement plan - PTO Company Description HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization. We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities. HCM Unlocked participates in the E-Verify Employment Verification Program.

• Develop a deep understanding of client goals and business objectives, positioning HCM software optimization as a strategic solution. • Act as the clients advocate within the organization, ensuring their needs are prioritized and met. • Serve as the voice of the client within the organization. • Build and maintain strong relationships with client leadership to enhance their experience and satisfaction. • Develop and implement effective strategies for client retention and satisfaction, utilizing feedback to drive continuous improvement. • Recognize and celebrate client milestones to strengthen relationships. • Own a book of complex client engagements, ensuring that Key Performance Indicators are met or exceeded while efficiently using internal tools and resources. • Utilize analytics to monitor client health scores, track engagement metrics, and identify at-risk clients for targeted retention efforts. • Proactively detect potential issues to client relationships and establish action plans to mitigate risks, collaborating with cross-functional teams as necessary. • Identify opportunities to improve internal processes and efficiencies to drive financial success of the client relationship. • Serve as an informal leader within the organization by mentoring and guiding colleagues, fostering a collaborative and high-performing environment. • Build strong cross-functional relationships to address client needs effectively and ensure transparency across teams. • Track and monitor request turnaround times, budgets, and deliverables, keeping all stakeholders informed and accountable as applicable. • Effectively manage client escalations, ensuring prompt resolution of issues while maintaining clear communication with all parties involved. • Develop action plans to address concerns and prevent future occurrences. • Partner with the sales team to identify upsell or cross-sell products/services opportunities. • Stay informed on industry trends and major competitor activities and initiatives, providing valuable insights and recommendations to clients. • Prepare and present Executive Business Reviews (EBRs) to key decision-makers, highlighting successes, future initiatives, and opportunities for growth.

• Leads all aspects of the implementation project as a client-side resource • Manage day-to-day project tasks for a clients successful payroll transition • Configure workflows to optimize system buildout • Possess and maintain a high level of HCM specific technology knowledge • Ability to create custom reports and showcase templated reports • Ability to provide custom system training for clients