• Partner with lead wellbeing coordinator to oversee day-to-day program delivery across regions, ensuring initiatives align with Thrive’s global wellbeing strategy for Microsoft. • Own the global program management cadence, including planning rhythms, calendars, and tracking mechanisms that support alignment across regions and stakeholders. • Lead and facilitate regular program management calls with Microsoft stakeholders, presenting program proposals and status updates, identifying needs and risks, and recommending engagement strategies and initiatives. • Oversee the global events and communications engine for Microsoft’s Wellbeing Program, managing a high volume of events across multiple partners and coordinating internal and external workflows for communications, including newsletters, Viva Engage content, and ongoing community engagement. • Support program delivery with the goal of meeting program objectives, driving coaching utilization, and increasing platform engagement across regions. • Proactively identify gaps, risks, or misalignments in program execution and bring forward clear, solutions-oriented recommendations. • Serve as the primary operational bridge between Thrive’s international coaching team, regional wellbeing coordinators, and Microsoft stakeholders, owning cross-regional alignment mechanisms to ensure a seamless, high-impact experience for employees worldwide. • Work closely with Thrive’s global Wellbeing Coordinators and coaches to align efforts, share best practices, and maintain consistent standards across markets. • Co-create and manage cross-regional planning calendars and reporting mechanisms that support collaboration and visibility across teams and time zones. • Capture and synthesize partner feedback, lessons learned, and emerging needs to inform program recommendations and product strategy. • Establish and maintain structured internal and external communication rhythms (meetings, touchpoints, agendas, and follow-ups) to ensure alignment across coaches, coordinators, Microsoft and their partners.

• Drive Cross-Functional Delivery: Own the full lifecycle of high-visibility initiatives—from initial concept and project chartering to final implementation and adoption. • Manage Team-Wide Sequencing: Partner with the Chief of Staff to prioritize the People team's collective backlog, ensuring resources are focused on the most impactful organizational needs. • Rapid Re-Scoping: Demonstrate the agility to shift project goals and timelines mid-stream as business priorities evolve, without losing operational rigor. • Standardize with "Low Friction": Establish repeatable project management frameworks that provide leadership visibility without slowing down the team’s creative work. • Proactive Risk Mitigation: Identify potential roadblocks to employee adoption early and design mitigation strategies that prioritize a positive employee experience. • Quality & Process Rigor: Maintain the "source of truth" for all People projects, ensuring documentation is accurate, accessible, and professional. • Adopt a "Customer First" Mindset: Treat every People initiative as a product launch where the employees and managers are the end users. • Design for Adoption: Proactively identify and remove "friction points" in process rollouts to ensure a seamless experience for the organization. • Build High-Touch Enablement: Create intuitive leader toolkits, FAQs, and feedback loops that empower stakeholders to succeed with minimal overhead. • Iterate Based on Feedback: Use real-time sentiment and adoption data to pivot program designs, ensuring they solve actual user problems. • Establish "Just Enough" Governance: Build documentation standards and project rituals that provide maximum visibility with minimum "process tax". • Dynamic Sequencing: Partner with the Chief of Staff to manage the intake of new ideas, ensuring the team is focused on the highest-value work for the customer at any given time. • Navigate Ambiguity with Grace: Shift gears fluidly as business needs evolve, maintaining momentum even when project charters need to be rewritten mid-sprint. • Clear & Empathetic Communication: Translate technical or complex project updates into concise, human-centric narratives for executive and all-company audiences. • Anticipate resistance points and proactively develop mitigation strategies to drive sustained behavior change. • Apply structured change management methodologies to drive enterprise-wide adoption and sustained behavior change. • Create leader toolkits, FAQs, enablement materials, and feedback loops to reinforce long-term program success. • Measure adoption and program impact, iterating as needed to achieve intended outcomes. • Identify opportunities to improve process efficiency and program scalability.

• Serve as the primary coordinator for EDI production issues, triaging incoming defects and discrepancies related to X12 EDI transactions (e.g., 837, 835, 270/271, 278) and driving them to resolution in alignment with VA program timelines and SLAs. • Utilize Agile workflows and JIRA to log, track, prioritize, and manage EDI production issues through the full defect lifecycle, ensuring clear documentation of root cause analysis, resolution steps, and stakeholder communications. • Conduct data analysis using SQL queries and searches across cloud-based platforms (e.g., AWS) and VA-managed systems to investigate production anomalies, validate transaction data, and troubleshoot reporting discrepancies. • Collaborate with VA contracting officers, program managers, EDI trading partners, and technical development teams to identify systemic EDI data mapping issues and recommend corrective actions or process improvements. • Develop and maintain clear written documentation including issue logs, status reports, root cause analyses, and standard operating procedures (SOPs) to support program transparency and institutional knowledge retention. • Monitor EDI transaction volumes and processing trends to proactively identify emerging production risks, surface patterns requiring escalation, and support continuous improvement of EDI operations across the CCN NG and VFMP programs.

• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files. • Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements. • Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint • Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings. • Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations. • Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones. • Create and maintain project plans to track the completion and delivery of milestones. • Provide clear and concise communication to Information Services management regarding required data inputs. • Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies. • Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.