• Serve as the primary coordinator for EDI production issues, triaging incoming defects and discrepancies related to X12 EDI transactions (e.g., 837, 835, 270/271, 278) and driving them to resolution in alignment with VA program timelines and SLAs. • Utilize Agile workflows and JIRA to log, track, prioritize, and manage EDI production issues through the full defect lifecycle, ensuring clear documentation of root cause analysis, resolution steps, and stakeholder communications. • Conduct data analysis using SQL queries and searches across cloud-based platforms (e.g., AWS) and VA-managed systems to investigate production anomalies, validate transaction data, and troubleshoot reporting discrepancies. • Collaborate with VA contracting officers, program managers, EDI trading partners, and technical development teams to identify systemic EDI data mapping issues and recommend corrective actions or process improvements. • Develop and maintain clear written documentation including issue logs, status reports, root cause analyses, and standard operating procedures (SOPs) to support program transparency and institutional knowledge retention. • Monitor EDI transaction volumes and processing trends to proactively identify emerging production risks, surface patterns requiring escalation, and support continuous improvement of EDI operations across the CCN NG and VFMP programs.

• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files. • Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements. • Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint • Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings. • Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations. • Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones. • Create and maintain project plans to track the completion and delivery of milestones. • Provide clear and concise communication to Information Services management regarding required data inputs. • Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies. • Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.

• Support a portfolio of initiatives spanning business continuity, disaster recovery, crisis and incident management, and technology resilience across multiple lines of business. • Aggregate, analyze, and report resilience KPIs; develop executive dashboards; identify trends and gaps; and provide data-driven recommendations. • Develop and manage project plans aligned to initiative scope and resources; track timelines, dependencies, risks, and deliverables. • Lead corrective action tracking and ensure lessons learned are systematically incorporated into program enhancements. • Support prioritization and resource allocation across initiatives while coordinating cross-functional workstreams. • Partner with business units, operational teams, and sponsors; provide clear, timely status communications; and deliver executive presentations. • Identify, assess, and resolve risks, issues, and roadblocks through proactive problem-solving and communication. • Establish and maintain governance structures (steering committees, working groups, and stakeholder forums). • Manage external vendors and resilience-related tools and platforms.

• Oversee all contract performance activities including program planning, scheduling, risk management, quality assurance, and reporting in accordance with the PWS. • Assist the VA in the execution of targeted program goals, ensuring alignment with VHA HTM mission priorities and the Nuvolo Clinical EAM/OT Security platform objectives. • Plan, initiate, manage, execute, and close out programs in support of an integrated Health Care System. • Serve as the primary escalation point for program-level issues between the contractor team and VA contracting and program officials. • Oversee resource allocation across all labor categories, ensuring minimum staffing is maintained, sprint capacity is sustained, and key personnel substitutions are managed per PWS requirements. • Ensure all contractor personnel meet required security, training, and background investigation requirements prior to accessing VA systems. • Coordinate with the VA Contracting Officer (CO) and Contracting Officer's Representative (COR) on all matters related to contract administration, deliverable acceptance, and performance reporting. • Lead Quarterly Business Reviews and provide senior-level input on program management processes, risk, and milestone tracking. • Ensure contractor compliance with VA Directive and Handbook 6500, VA cybersecurity and privacy policies, and all applicable federal regulations.