Pioneering Positive Impact
Field Service Technician
Location
New York + 1 moreAll locations: New York | Massachusetts
Posted
15 days ago
Salary
$35 - $39 / hour
Seniority
Senior
Job Description
Field Service Technician
Alfa Laval
• Responsible for executing basic maintenance and minor repairs on selected products at customer sites. • Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites. • Preparation of assigned service jobs according to the FSE Handbook. • Follow up on actions and promises made to customers. • Write service report on site and obtain customer's signature. • Update service execution IT systems with relevant information. • Report unsafe practices and other safety incidents according to local reporting procedures. • Capture Installed Base on site and communicate sales leads to sales organization. • Proactive recommendations to customers related to purchase of additional spare parts. • Execute services in our Service Centers as required.
Job Requirements
- Associate’s degree with a strong mechanical background.
- Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
- Competent mechanical skills and aptitude.
- Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
- Customer service and sales orientation oriented.
- Excellent interpersonal skills.
- Strong verbal & written skills.
- Ability to troubleshoot & solve technical problems.
- Team Player and ability to work independently.
- Basic PC utilization skills required in word, excel.
- Ability to learn and use systems required for the administration of service and expense reports.
- Perform jobs in line with OHSA requirements.
- Complete established safety training programs.
Benefits
- healthcare
- dental and vision plans
- robust wellness program
- generous 401(k)
- paid holidays
- paid time off benefits
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