Role Description Product Education Specialists at Precisely design and deliver modern learning and user assistance experiences that help users get the most value from our products. As part of a global User Assistance team, you work closely with Engineering, Product Management, Product Marketing, Customer Support, and other cross-functional stakeholders in an Agile and AI-first environment. You lead the evolution of product education toward modern, in-product and self-service experiences that empower end users to successfully achieve their goals. Moving beyond traditional training models, you design contextual, just-in-time guidance that supports users in the flow of work - helping them complete key tasks faster, increasing adoption, reducing time-to-value, and enhancing the overall product experience. What you will do: - Lead and define the strategy and roadmap for evolving product education from traditional training and documentation to modern, in-product and self-service experiences, including defining what successful product adoption looks like for end users. - Drive a shift toward modern learning experiences, including in-product guidance, contextual help, and AI-powered self-service via Help Center, search, and chat. - Design task-based, workflow-driven learning that enables users to successfully complete key actions in the product. - Partner with Product, UX, and Engineering to drive end-to-end education and user assistance experiences across the product, with a strong ability to work cross-functionally and lead initiatives across teams. - Define and implement a scalable self-service learning strategy across Help Center, Knowledge Base, documentation, and internal sources. - Ensure a unified and seamless learning experience across channels, so users can access consistent, connected information regardless of where they are in their journey. - Continuously measure and improve learning effectiveness using data, feedback, and user behavior insights tied to adoption and user success. - Other duties may be assigned. Qualifications - Bachelor’s degree in a related field such as Communications, Education, Instructional Design, Marketing, Computer Science, or a related discipline (or equivalent experience). - 8+ years of experience in product education, user assistance, learning and development, instructional design, technical communications, or a closely related field. - Strong sense of ownership and curiosity, with a demonstrated eagerness to stay ahead of trends in product education, learning technologies, and AI-driven experiences. - Experience designing modern, AI-enabled education and user assistance experiences, leveraging tools such as Microsoft Copilot, Github Copilot, Azure OpenAI, and AI-driven content platforms to build in-product guidance, conversational assistants, and scalable self-service solutions powered by RAG-based retrieval, prompt-driven workflows, and structured knowledge systems. - Proven track record of strong project management and communication skills to successfully lead cross-functional initiatives. - Proven experience designing role-based learning programs using adult learning principles and instructional design frameworks (ADDIE, SAM). - Strong understanding of how adults learn in the flow of work, with the ability to design task-based, just-in-time learning experiences that prioritize action over content consumption. - Hands-on experience with learning and content tools, including learning management systems (Docebo, SAP Litmos, Cornerstone), authoring tools (EasyGenerator, Articulate, Camtasia, Adobe Captivate), video creation tools (Camtasia, Guidde, Loom, Adobe Premiere Pro or similar), and knowledge platforms (SharePoint, Confluence). Requirements - Experience using enterprise AI tools such as Microsoft Copilot (M365, Copilot Studio) and Azure OpenAI / Azure AI services to accelerate content creation, editing, and workflows. - Ability to design and leverage AI-powered self-service experiences, including search, chat assistants, and contextual guidance across Help Center and in-product environments. - Familiarity with AI-driven content workflows, including prompt design, structured content generation, and AI-assisted knowledge delivery. - Experience working with AI-powered knowledge and retrieval systems (RAG-based search, MCP or similar architecture) to enable unified, scalable content access. - Strong judgment in evaluating AI-generated outputs for accuracy, consistency, brand voice, and instructional quality, with a willingness to experiment and adopt new capabilities. Preferred Skills - Experience applying AI-driven personalization and recommendations to improve user adoption, learning outcomes, and self-service experiences. - Familiarity with building or integrating AI-powered assistants within product or Help Center environments to enable contextual guidance and support. - Experience working with content intelligence and analytics tools to derive insights from user behavior and optimize product education strategies. - Exposure to AI-enabled automation of content workflows, including content generation, tagging, and knowledge organization. - Understanding of emerging trends in AI-powered learning, developer education, and knowledge management, with the ability to translate these into practical use cases.

Role Description Product Education Specialists at Precisely design and deliver modern learning and user assistance experiences that help users get the most value from our products. As part of a global User Assistance team, you work closely with Engineering, Product Management, Product Marketing, Customer Support, and other cross-functional stakeholders in an Agile and AI-first environment. You lead the evolution of product education toward modern, in-product and self-service experiences that empower end users to successfully achieve their goals. Moving beyond traditional training models, you design contextual, just-in-time guidance that supports users in the flow of work - helping them complete key tasks faster, increasing adoption, reducing time-to-value, and enhancing the overall product experience. What you will do: - Lead and define the strategy and roadmap for evolving product education from traditional training and documentation to modern, in-product and self-service experiences, including defining what successful product adoption looks like for end users. - Drive a shift toward modern learning experiences, including in-product guidance, contextual help, and AI-powered self-service via Help Center, search, and chat. - Design task-based, workflow-driven learning that enables users to successfully complete key actions in the product. - Partner with Product, UX, and Engineering to drive end-to-end education and user assistance experiences across the product, with a strong ability to work cross-functionally and lead initiatives across teams. - Define and implement a scalable self-service learning strategy across Help Center, Knowledge Base, documentation, and internal sources. - Ensure a unified and seamless learning experience across channels, so users can access consistent, connected information regardless of where they are in their journey. - Continuously measure and improve learning effectiveness using data, feedback, and user behavior insights tied to adoption and user success. - Other duties may be assigned. Qualifications - Bachelor’s degree in a related field such as Communications, Education, Instructional Design, Marketing, Computer Science, or a related discipline (or equivalent experience) - 8+ years of experience in product education, user assistance, learning and development, instructional design, technical communications, or a closely related field - Strong sense of ownership and curiosity, with a demonstrated eagerness to stay ahead of trends in product education, learning technologies, and AI-driven experiences - Experience designing modern, AI-enabled education and user assistance experiences, leveraging tools such as Microsoft Copilot, Github Copilot, Azure OpenAI, and AI-driven content platforms to build in-product guidance, conversational assistants, and scalable self-service solutions powered by RAG-based retrieval, prompt-driven workflows, and structured knowledge systems - Proven track record of strong project management and communication skills to successfully lead cross-functional initiatives - Proven experience designing role-based learning programs using adult learning principles and instructional design frameworks (ADDIE, SAM) - Strong understanding of how adults learn in the flow of work, with the ability to design task-based, just-in-time learning experiences that prioritize action over content consumption - Hands-on experience with learning and content tools, including learning management systems (Docebo, SAP Litmos, Cornerstone), authoring tools (EasyGenerator, Articulate, Camtasia, Adobe Captivate), video creation tools (Camtasia, Guidde, Loom, Adobe Premiere Pro or similar), and knowledge platforms (SharePoint, Confluence) Requirements - Experience using enterprise AI tools such as Microsoft Copilot (M365, Copilot Studio) and Azure OpenAI / Azure AI services to accelerate content creation, editing, and workflows - Ability to design and leverage AI-powered self-service experiences, including search, chat assistants, and contextual guidance across Help Center and in-product environments - Familiarity with AI-driven content workflows, including prompt design, structured content generation, and AI-assisted knowledge delivery - Experience working with AI-powered knowledge and retrieval systems (RAG-based search, MCP or similar architecture) to enable unified, scalable content access - Strong judgment in evaluating AI-generated outputs for accuracy, consistency, brand voice, and instructional quality, with a willingness to experiment and adopt new capabilities Preferred Skills - Experience applying AI-driven personalization and recommendations to improve user adoption, learning outcomes, and self-service experiences - Familiarity with building or integrating AI-powered assistants within product or Help Center environments to enable contextual guidance and support - Experience working with content intelligence and analytics tools to derive insights from user behavior and optimize product education strategies - Exposure to AI-enabled automation of content workflows, including content generation, tagging, and knowledge organization - Understanding of emerging trends in AI-powered learning, developer education, and knowledge management, with the ability to translate these into practical use cases Benefits - This position is 100% remote anywhere in the US

• Master storyteller – be able to translate the technical content from SMEs into engaging collateral that draws customers in and clearly articulates how our solutions help address critical cybersecurity problems. • Drive thought leadership messaging & positioning for assigned offerings. • Create differentiated, value-based content and collateral based on understanding both the competition and the buyer personas involved in a purchase decision. • Craft compelling Offer messages for use across marketing channels and activities • Lead content development and go to market strategy for new and existing offerings. This may include writing or reviewing marketing copy, writing web page copy, sales collateral, blogs, whitepapers and videos – and collaborating with various teams to ensure communication and goals are aligned. • Conduct market and competitive analysis to better position services • Contribute to the company’s blog strategy and content creation • Manage our Digital Asset Management platform to ensure that every service area has updated and relevant content, and maintain source documents and materials in designated central repository.

Role Description Join our GTM Strategy & Planning team, the control room driving Gong’s revenue trajectory. We operate at the intersection of elite data engineering, revenue intelligence, and executive strategy. As "Customer Zero," you will leverage the world's richest B2B GTM dataset to architect the systems, insights, and frameworks that define our go-to-market direction. You will serve as a trusted advisor to our Revenue and Executive leadership, transforming complex signals into actionable bets that shape our product focus, market expansion, and revenue health. This is a unique opportunity to combine deep technical rigor with high-level strategic impact at the forefront of the Revenue AI revolution. Responsibilities - Serve as a trusted advisor to the Revenue and Executive leadership team, driving growth through actionable insights, process optimizations, and financial rigor. - Cultivate impactful, cross-departmental partnerships with Marketing, Finance, Product, Enablement, and GTM teams to propel strategic initiatives and planning evolutions. - Champion effective adoption of Gong, focusing on maintaining data integrity and uncovering novel applications for the platform. - Transform Gong data into actionable strategic insights for GTM leadership, spearheading initiatives that demonstrate clear and measurable business impact. - Craft persuasive presentations and thought leadership content to communicate insights internally and externally while driving systematic improvements that reduce manual work and scale impact. - Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term. - Collaborate with Analytics and BI teams to design dashboards/scorecards that drive visibility into performance, productivity, and pipeline and customer health. Qualifications - Degree in Computer Science, Data Science, Business, Economics or related field or equivalent practical experience. - 5+ years of GTM Strategy & Operations experience, with a strong understanding of SaaS business models. - Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes. - Proven organizational and project management skills; able to execute multiple priorities with urgency. - High degree of ownership — not just identifying opportunities, but turning insights into measurable results. - Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level. - Adept at bridging the gap between technical and non-technical partners to distill complex concepts for leadership. - Comfort navigating ambiguous environments, consistently delivering high-quality results. - Proven success analyzing and optimizing territory models, planning & forecasting processes, and headcount/capacity plans. - Ability to extract insights from GTM data and connect product usage to business outcomes. - Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue. - Experience with Gong and CRM systems and tools (e.g., Salesforce). - Strong analytical skills and highly skilled in SQL with hands-on experience in Snowflake (or similar cloud DW) and query optimization. - Experience with BI Tools (Tableau/Looker/Sisense) for data visualization and to translate complex data into actionable insights. Preferred Qualifications / Bonus points if you have: - Proficiency in Python scripting to facilitate data processing and workflow automation. - Expertise in dbt for end-to-end pipeline management, including modeling, transformation, testing, and documentation. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.