Role Description Our client is seeking a highly motivated Medical Billing & Healthcare Administrative Virtual Assistant to support a growing U.S.-based behavioral health and healthcare practice. This role is ideal for someone who has strong medical billing experience, enjoys working independently, and takes pride in improving operational efficiency through proactive follow-up and attention to detail. This is a remote, part-time opportunity for a detail-oriented professional who can confidently manage medical billing, insurance verification, credentialing, patient follow-ups, and administrative support functions while helping improve collections and revenue recovery. Top 3 Priorities - Medical Billing & Claims Follow-Up - Credentialing & Insurance Verification - Patient Follow-Up & No-Show Management Key Responsibilities - Medical Billing & Revenue Recovery - Process and manage medical billing activities. - Submit, track, and follow up on insurance claims. - Investigate unpaid, denied, or delayed claims. - Monitor outstanding balances and support collection efforts. - Track claim status and payment follow-ups. - Assist with revenue recovery initiatives to improve practice collections. - Generate billing, collections, and follow-up reports. - Insurance Verification & Credentialing - Verify patient insurance eligibility and benefits. - Conduct insurance verification checks prior to appointments. - Coordinate provider credentialing with insurance payers. - Maintain accurate payer and credentialing records. - Assist with insurance-related inquiries and claim resolution. - Patient Engagement & Scheduling - Conduct follow-up calls for missed appointments and no-shows. - Re-engage inactive patients to improve retention. - Schedule and coordinate patient appointments. - Manage inbound and outbound patient communications. - Provide professional and empathetic patient support. - Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity. - Healthcare Administration & Operations - Update and maintain patient records within the EMR. - Provide administrative and back-office support. - Coordinate with internal staff regarding patient and billing matters. - Maintain accurate documentation and records. - Manage communications through RingCentral. - Support healthcare administrative projects and special assignments as needed. Systems & Platforms Used - Deborah EMR (Primary Electronic Medical Records System) - Clarity – Patient Referral & Management Platform - Headway – Billing & Insurance Platform - GoTherapy – Therapy & Billing Platform - RingCentral – Phone & Communication System Qualifications - An experienced Medical Billing Specialist with healthcare administrative experience. - A Registered Nurse with medical billing experience (highly preferred but not required). - Comfortable handling billing, credentialing, insurance verification, and patient follow-ups. - Proactive, resourceful, and solutions-oriented. - Motivated to improve collections, streamline workflows, and support practice growth. - Someone who takes ownership of their work and consistently delivers results with minimal supervision. - Medical billing experience is required. - Previous healthcare administration or medical office experience is strongly preferred. - Experience with insurance verification and provider credentialing is highly preferred. - Experience working as a Virtual Assistant: Preferred. - Medical degree or healthcare-related education: Preferred but not required. - Active medical license (RN, PT, Physician, etc.): Preferred but not required. - Experience with behavioral health, healthcare administration, nursing, or medical office operations is highly desirable. - Experience with Tebra EMR/EHR systems is a plus. Requirements - Strong medical billing and claims management experience. - Insurance verification and eligibility checking expertise. - Provider credentialing experience. - Strong understanding of insurance processes, denials management, and claims follow-up. - Excellent phone communication and patient interaction skills. - Ability to quickly learn new healthcare software and workflows. - Proficiency with RingCentral or similar communication systems. - Strong organizational, administrative, and multitasking skills. - Ability to work independently with minimal supervision. Required Qualities - Detail-oriented with exceptional accuracy. - Reliable, dependable, and accountable. - Self-motivated and proactive. - Strong work ethic and professionalism. - Excellent follow-through and consistency. - Organized and capable of managing multiple priorities. - Resourceful problem-solver. - Results-driven with a focus on improving collections and patient retention. - Professional, empathetic, and patient-focused communicator. Non-Negotiable Requirements - Strong medical billing experience. - Comfortable handling insurance verification and credentialing processes. - Exceptional attention to detail. - Reliable and responsive work habits. - Ability to work independently. - Strong verbal and written communication skills. - Comfortable making outbound patient follow-up calls. - Ability to learn new systems quickly. - Strong organizational and multitasking abilities. - Healthcare industry experience is strongly preferred. Basic Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Manage complex calendaring and inbox triage for the co-founders, including scheduling internal and external meetings, prioritizing requests, and maintaining clear communication on their behalf • Coordinate travel for the Growth team, including flights, hotels, ground transportation, and itinerary management • Support the People team with interview scheduling and logistics and execution for company events, offsites, team gatherings, and culture programming • Own ad hoc administrative tasks across the organization including research, vendor coordination, gift purchases, and more • Identify operational gaps and propose solutions proactively

Title: Administrative Assistant, Continuing Education Location: Normal , IL, United States Salary $19.10 Hourly Job Type Regular Part-time Unit Academic Affairs Division/Department Continuing Ed Job Description: Description We seek applicants for a part-time position to provide administrative support and assist with the day-to-day operations of Continuing Education (CE). This role is responsible for providing excellent customer service to staff, instructors, and participants. General responsibilities include, but are not limited to: - Support staff with day-to-day operations, including but not limited to conducting daily room checks and reporting issues with room scheduling and technology needs; and ensuring instructors have necessary materials. - Coordinate the delivery of CE instructor packets and appropriate class supplies/materials. Deliver instructor packets for on-campus CE classes and assign the delivery of instructor materials to off-campus locations. - Provide backup support for customized training processes, including setting up contracts, invoicing clients, and periodic reporting. - Support the development of CE booklets by proofing and performing other associated tasks as needed during each booklet production cycle. - Assist with meetings, workshops, and special events, providing backup support for the coordination of food and catering arrangements. - Provide backup support for functions such as phone and walk-in registrations, room scheduling changes, and processing requisitions/vouchers for purchases. - Assist with staffing and scheduling Kids at Heartland summer greeters, and covering absences as needed. - Maintain functional and technical process documentation. - Completion of miscellaneous tasks as assigned. Standard work hours are Monday-Friday, 12:00 p.m.- 5:00 p.m. Requirements - Associate degree or appropriate experience/education - Keyboarding competency - Excellent written, verbal, and interpersonal communication skills - Strong organizational skills, attention to detail, and problem-solving and decision-making ability - Demonstrated ability to work independently and function professionally under pressure - Demonstrated ability to work well as a team member and interact effectively and inclusively within a diverse campus community - Proficiency with Microsoft Office applications - Ability to work occasional evening and/or weekend hours as needed Desired Qualifications - Work experience in a professional office environment - Familiarity with the community college environment. - Proficiency with Canva

Role Description As our Medical Support Assistant (MSA) at our CUMC Bergan Mercy Women's Health Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs. - Expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. - Handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment. - Contribute to a positive patient experience and efficient clinic operations. - Assist with general patient care following established clinic workflows. - Greet and prepare patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires. - Collect and prepare ordered specimens for laboratory analysis. - Clean and sterilize instruments. - Ensure patient exam rooms are stocked, clean, and orderly. - Escalate non-routine issues, questions and/or concerns timely and appropriately. Qualifications - Strong organizational and communication skills. - Keen eye for detail. - Proficiency in medical administrative procedures and relevant software. - Demonstrate empathy and professionalism in all patient interactions. - Contribute actively to a supportive team environment. Requirements - Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program upon hire. - Emergency Medical Responder (EMR) training program, upon hire. - Basic Life Support - CPR, upon hire.