Winning Assistants

Role Description - Manage, maintain, and update candidate records within the CRM system to ensure data accuracy and completeness. - Process resume backlogs using proprietary AI/GPT tools. - Extract candidate information from resumes and accurately input data into the CRM. - Summarize candidate resumes using custom GPT tools to support recruiter evaluations. - Extract relevant skills and keywords from resumes to improve candidate matching and searchability. - Create, configure, and maintain job orders within the CRM system. - Source qualified candidates through LinkedIn, Facebook Groups, and other online platforms. - Build, organize, and maintain candidate pipelines for current and future hiring needs. - Collect, organize, and manage candidate resumes and recruitment documents. - Perform high-volume data entry while maintaining exceptional accuracy and attention to detail. - Assist with WIX website updates, including posting job opportunities and entering job-related information. - Provide light bookkeeping and administrative support as needed. - Support recruiters with operational and administrative tasks to improve recruitment efficiency. - Maintain confidentiality when handling candidate and company information. - Continuously identify opportunities to improve recruitment workflows and operational processes. Qualifications - At least 1 year of previous experience in recruitment support, administrative assistance, data entry, or recruitment operations is preferred. - Experience using CRM systems or applicant tracking systems (ATS). - Comfortable learning and using AI-powered tools, including custom GPT applications. - Experience sourcing candidates through LinkedIn, Facebook, and other social media platforms. - Excellent computer literacy and technical aptitude. - Strong organizational skills with the ability to manage large volumes of information. - High level of accuracy and attention to detail. - Excellent time management and ability to prioritize multiple tasks. - Strong problem-solving and critical thinking skills. - Self-motivated with the ability to work independently. - Reliable, dependable, and able to consistently meet deadlines. - Professional communication skills, both written and verbal. - Ability to handle confidential and sensitive information with discretion. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description - Answer inbound calls promptly and professionally. - Respond quickly to new patient inquiries and convert leads into scheduled appointments. - Follow up with prospective patients through phone, email, and text. - Maintain excellent customer service throughout the patient journey. - Schedule, reschedule, and confirm patient appointments using Jane EMR. - Perform courtesy insurance eligibility and benefits verification for out-of-network patients. - Update and maintain accurate patient information in the EMR. - Follow up with inactive patients to encourage them to return for care. - Build relationships with referring providers such as orthopedic clinics, hand surgeons, and other medical offices. - Conduct outreach to referral partners to help grow the practice. - Manage the owner's calendar and email as needed. - Complete other administrative tasks to support daily operations. Qualifications - At least 1 year of experience in sales, appointment setting, or lead conversion with excellent people skills. - Experience using EMR/EHR systems and phone systems. - Healthcare administrative experience and knowledge of medical terminology and insurance verification is highly preferred. - Experience working with U.S.-based companies. - Strong verbal and written English communication skills. - Organized, detail-oriented, and able to work independently in a fast-paced environment. - Experience with Jane EMR is highly preferred. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description We are seeking a highly organized, detail-oriented, and tech-savvy Medical Billing Specialist to manage the practice's billing operations and provide excellent support to patients regarding billing-related concerns. Experience with Athena EMR is strongly preferred. Primary Responsibilities: - Medical Billing: - Manage the full medical billing cycle, including claim submission, insurance claim follow-up, payment posting, denial resolution, and overall billing workflow. - Patient Communication: - Handle inbound and outbound calls professionally. - Respond to billing inquiries from patients and insurance companies. - Provide timely follow-up regarding outstanding balances or claim-related concerns. - Athena EMR & Documentation: - Accurately document billing activities and communications in Athena EMR. - Maintain organized billing records. - Ensure timely follow-up on outstanding accounts. - Team Collaboration: - Work closely with the office team to resolve billing questions, account discrepancies, and other payment-related issues. Qualifications - Previous medical billing experience of at least 1 year. - Strong experience using Athena EMR (preferred). - Excellent phone etiquette and communication skills. - Ability to multitask in a fast-paced environment. - Strong organizational and time-management skills. - Comfortable working independently in a remote setting. - Highly detail-oriented and dependable. - Tech-savvy with experience using digital communication and organizational tools. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Our client is a U.S.-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach. They are looking for a reliable and detail-oriented Bilingual Patient Care Coordinator to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination. This role is ideal for someone who is fluent in English and Spanish, has experience in healthcare administration, and can provide warm, professional, and timely support to patients. The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting. - Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination. - Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR. - Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate. - Perform insurance verification and eligibility checking when needed. - Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated. - Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues. - Assist with email management, front desk coordination, and daily administrative tasks. - Follow structured workflows while adapting to client needs when necessary. - Identify workflow gaps or issues and proactively communicate possible improvements. Qualifications - Must be bilingual in English and Spanish. - Must be professional, warm, and patient-focused when communicating with patients. - Excellent attention to detail. - Strong problem-solving and critical thinking skills. - Ability to identify process gaps or issues and proactively address them. - Ability to follow structured processes and adapt when needed. - Organized, self-directed, and reliable. - Able to manage patient requests efficiently and professionally. - Committed to patient satisfaction and excellent service. - Reliable and accessible during scheduled work hours. Requirements - Healthcare Administration Experience: Required. - EMR Experience: Required. - Medical Scheduling Experience: Required. Cerbo scheduling experience is a plus. - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. - Reliable laptop or desktop computer. - Stable high-speed internet connection (minimum 25 Mbps). - Noise-canceling headset. - Working webcam for virtual meetings. - Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Our client is a compassionate, U.S.-based mental health practice dedicated to helping individuals build resilience and improve their emotional well-being through evidence-based therapy and personalized care. They are looking for a proactive and compassionate Mental Health Virtual Assistant to become an integral part of their growing team. This role is ideal for someone who enjoys interacting with patients, staying organized, and supporting a healthcare practice behind the scenes. - Serve as the virtual front desk by answering incoming phone calls professionally and promptly. - Respond to patient emails and inquiries with excellent customer service. - Schedule, reschedule, and confirm patient appointments. - Maintain provider calendars and ensure efficient scheduling. - Verify patients' insurance benefits and eligibility. - Perform general healthcare administrative tasks and maintain accurate patient information. - Support daily clinic operations to ensure smooth workflow. - Conduct outbound calls to previous patients to encourage appointment scheduling. - Help re-engage inactive patients to improve provider schedules and practice growth. - Assist with updating the practice's website as needed. - Support basic social media management and content updates. - Provide basic billing assistance when needed. Qualifications - At least 2 years of healthcare or medical virtual assistant experience. - Experience handling patient scheduling, appointment coordination, and administrative support. - Strong verbal and written English communication skills with a neutral, professional phone presence. - Excellent customer service and interpersonal skills. - Strong organizational and multitasking abilities. Requirements - Experience supporting a mental health or behavioral health practice. - Experience verifying insurance benefits. - Exposure to medical billing processes. - Experience conducting outbound patient calls or appointment reactivation campaigns. - Familiarity with website or social media management. Benefits - Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request. - HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training and certification. - Top 1% VA Performance Training: Access to proprietary training on communication and best practices. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. - Access to Tools & Resources: Templates, workflow guides, and productivity tools. - Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance.

Role Description We are seeking a highly detail-oriented and experienced Medical Billing & Cross-Coding Specialist (Oral Surgery) to join a busy and growing oral surgery practice. This role is ideal for a healthcare professional with hands-on experience in medical billing and cross-coding between medical and dental insurance, particularly within an oral surgery or dental specialty environment. The successful candidate will play a key role in ensuring accurate billing, coding, and reimbursement processes while maintaining the highest standards of compliance and patient confidentiality. Because this position directly impacts revenue cycle performance, we are looking for someone who can work independently, learn quickly, and perform with exceptional accuracy from day one. The ideal candidate is reliable, proactive, and a strong critical thinker who is comfortable working in a fast-paced oral surgery practice. They should possess excellent communication skills, a solid understanding of oral surgery terminology and workflows, and the ability to manage detailed billing processes with minimal supervision. If you take pride in accuracy, accountability, and helping healthcare practices operate efficiently, we'd love to hear from you. Qualifications - Previous experience with medical billing is required - Hands-on experience with medical and dental cross-coding is strongly preferred - Experience supporting oral surgery, dental specialty, or surgical practices is highly preferred - Strong understanding of medical billing workflows, insurance reimbursement processes, and claim management Requirements - Open Dental – Required. Candidates must have hands-on experience using Open Dental for billing, patient records, scheduling, or practice management within a dental or oral surgery practice. - Strong knowledge of oral surgery procedures, terminology, and clinical workflows - Ability to understand clinical documentation and apply accurate billing and coding practices - Familiarity with healthcare compliance standards and HIPAA regulations - Must be proficient in speaking and writing clear, professional English - Must have relevant healthcare or administrative work experience - Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) - Must be available for video meetings with camera on when required Benefits - Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Our client is a busy oral surgery practice seeking a dependable and clinically knowledgeable Dental Patient Coordinator (Oral Surgery) to support patient scheduling, surgical preparation, and administrative coordination. This role is critical to ensuring patients are fully prepared before procedures and that the clinical team can operate efficiently without delays. The Dental Patient Coordinator will manage: - Patient scheduling - Documentation workflows - Pre-operative and post-operative coordination Patients must complete: - Medical forms - Consent documents - Insurance verification - Payment preparation prior to surgery Ensuring these steps are completed in advance helps maintain smooth clinic operations and improves patient outcomes. The client requires a Registered Nurse (RN) who is comfortable reviewing medical histories, understanding medication lists, and coordinating care with other medical professionals when necessary. Familiarity with medical and dental terminology is essential for effective communication with patients and providers. The successful candidate should be a quick learner who follows instructions carefully, adapts well to changing priorities, and performs confidently in a fast-paced surgical environment. They should also be highly organized, proactive, and committed to providing exceptional patient service while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance. Qualifications - Active Registered Nurse (RN) license required - Strong front desk experience, preferably in a dental or oral surgery practice - Experience reviewing patient medical histories and medication lists - Familiarity with medical and dental terminology, particularly related to oral surgery - Excellent communication and customer service skills - Strong critical thinking and problem-solving abilities - Ability to work independently with minimal supervision Requirements - Experience with Open Dental (required; hands-on experience is non-negotiable) - Basic familiarity with medications commonly used in surgical or dental settings - Knowledge of oral surgery workflows is highly preferred - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory) - Must be available for video meetings with your camera on (when needed) Benefits - Dedicated HR & Contractor Support Team - Premium VPN Access (Optional) - HIPAA & Cybersecurity Training + Certification (Provided) - Top 1% VA Performance Training - Client-Approved U.S. Holidays - Client-Approved Paid or Unpaid Time Off - Access to Tools & Resources - Optional Performance-Based Incentives

Role Description We are seeking an experienced Medical Virtual Assistant with a strong background in insurance eligibility verification, prior authorizations, and front office support. This role is ideal for someone who thrives in a fast-paced medical environment, enjoys working with insurance processes, and delivers exceptional patient service over the phone. The ideal candidate has hands-on experience navigating U.S. insurance portals, verifying patient benefits, obtaining prior authorizations, and supporting front office operations while maintaining the highest level of professionalism and HIPAA compliance. Key Responsibilities - Insurance Eligibility & Benefits Verification - Verify patient insurance eligibility and benefits before scheduled appointments. - Review deductibles, copays, coinsurance, and patient financial responsibility. - Ensure insurance information is accurate and updated within the EHR/EMR. - Document all eligibility verification activities accurately and thoroughly. - Prior Authorizations - Submit and obtain prior authorizations through insurance portals and payer websites. - Monitor pending authorization requests and follow up with insurance companies as needed. - Communicate authorization updates promptly to providers and clinic staff. - Maintain accurate records of authorization status and supporting documentation. - Patient Chart Management - Create new patient charts and update existing medical records. - Ensure patient demographics and insurance information remain complete and accurate. - Maintain organized documentation within the electronic medical record system. - Front Office & Patient Support - Answer overflow inbound phone calls when the in-office team is unavailable. - Assist patients with general inquiries in a courteous, professional, and empathetic manner. - Route calls appropriately and ensure timely message delivery. - Support the front office with insurance-related administrative tasks. - Maintain strict HIPAA compliance and protect patient confidentiality at all times. Qualifications - Minimum 2 years of experience working in a U.S. healthcare setting. - Hands-on experience with insurance eligibility verification and prior authorization processing. - Strong understanding of: - Commercial insurance plans - Deductibles - Copays - Coinsurance - Authorization requirements - Experience using insurance portals and payer websites. - Experience working with EHR/EMR systems (EasyDerm experience is a plus). - Previous experience handling inbound patient phone calls in a medical office. - Excellent English verbal and written communication skills with a professional phone presence. Preferred Qualifications - Experience working in a dermatology or other specialty medical practice. - Previous experience as a remote Healthcare Virtual Assistant. - Spanish-speaking ability is PREFERRED. Desired Skills - Exceptional attention to detail and accuracy. - Strong organizational and time management skills. - Ability to work independently with minimal supervision. - Excellent problem-solving and critical-thinking abilities. - Comfortable managing multiple insurance requests, authorizations, and patient calls simultaneously. - Ability to thrive in a fast-paced, patient-centered healthcare environment. - Strong customer service and interpersonal communication skills. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Our client is a growing U.S.-based pediatric home healthcare provider committed to delivering compassionate, family-centered care for children with medical needs while building strong relationships with families and the community. They are seeking a proactive Healthcare Virtual Assistant to support patient intake, scheduling, administrative tasks, and marketing coordination. This role goes beyond traditional medical VA responsibilities—you'll also collaborate with the client's marketing agency, assist with community outreach and referral partnerships, and contribute ideas to help grow the practice. The ideal candidate has a healthcare background (pediatric experience is a strong plus), excellent communication skills, and thrives in a fast-paced, growth-oriented environment. Key Responsibilities - Patient Intake & Virtual Reception - Serve as the virtual front desk by answering incoming calls from new and existing patients and families. - Respond professionally to patient inquiries and provide excellent customer service. - Assist with patient intake and collect required information accurately. - Scheduling & Administrative Support - Enter new patient information into the Home Care Home Base (HCHB) system. - Coordinate meetings and schedules with different stakeholders. - Provide general administrative support to the practice. - Maintain accurate and organized patient records. - Marketing Coordination & Community Outreach - Collaborate with the company's marketing agency by brainstorming and researching content ideas. - Help coordinate and maintain website content and blog posts. - Assist with website updates and content management. - Research opportunities to increase community engagement and brand awareness. - Build relationships with clinics, healthcare providers, community organizations, camps, and parent groups. - Conduct outreach and cold calls to potential referral partners. - Help identify creative ways for the practice to differentiate itself from competitors. - Share ideas and recommendations to improve business growth and patient engagement. Qualifications - Healthcare experience required; pediatric experience is highly preferred. - Registered Nurse (RN) background is a significant advantage. - Excellent English communication skills, both written and verbal. - Proactive, organized, and able to work independently with minimal supervision. - Strong attention to detail and committed to delivering high-quality work. - Comfortable handling patient calls with professionalism and empathy. - Able to communicate progress clearly and provide ideas for improvement. - Creative, growth-minded, and interested in helping a growing healthcare practice succeed. - Experience working with startups or fast-growing businesses is a plus. - Comfortable using AI tools to improve productivity while producing original, high-quality work. - Experience collaborating with marketing teams is a plus. - Bilingual (Spanish/English) is a plus but not required. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Our client is a growing U.S.-based pediatric home healthcare provider committed to delivering compassionate, family-centered care for children with medical needs while building strong relationships with families and the community. They are seeking a proactive Healthcare Virtual Assistant to support patient intake, scheduling, administrative tasks, and marketing coordination. This role goes beyond traditional medical VA responsibilities—you'll also collaborate with the client's marketing agency, assist with community outreach and referral partnerships, and contribute ideas to help grow the practice. The ideal candidate has a healthcare background (pediatric experience is a strong plus), excellent communication skills, and thrives in a fast-paced, growth-oriented environment. Key Responsibilities - Patient Intake & Virtual Reception: - Serve as the virtual front desk by answering incoming calls from new and existing patients and families. - Respond professionally to patient inquiries and provide excellent customer service. - Assist with patient intake and collect required information accurately. - Scheduling & Administrative Support: - Enter new patient information into the Home Care Home Base (HCHB) system. - Coordinate meetings and schedules with Registered Nurses (RNs). - Provide general administrative support to the practice. - Maintain accurate and organized patient records. - Marketing Coordination & Community Outreach: - Collaborate with the company's marketing agency by brainstorming and researching content ideas. - Help coordinate and maintain website content and blog posts. - Assist with website updates and content management. - Research opportunities to increase community engagement and brand awareness. - Build relationships with clinics, healthcare providers, community organizations, camps, and parent groups. - Conduct outreach and cold calls to potential referral partners. - Help identify creative ways for the practice to differentiate itself from competitors. - Share ideas and recommendations to improve business growth and patient engagement. Qualifications - Healthcare experience required; pediatric or Medical VA experience is highly preferred. - Excellent English communication skills, both written and verbal. - Proactive, organized, and able to work independently with minimal supervision. - Strong attention to detail and committed to delivering high-quality work. - Comfortable handling patient calls with professionalism and empathy. - Able to communicate progress clearly and provide ideas for improvement. - Creative, growth-minded, and interested in helping a growing healthcare practice succeed. - Experience working with startups or fast-growing businesses is a plus. - Comfortable using AI tools to improve productivity while producing original, high-quality work. - Experience collaborating with marketing teams is a plus. - Bilingual (Spanish/English) is a plus but not required. - Registered Nurse (RN) background is a significant advantage. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.