Jukebox Health

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Patient Engagement Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

• Directly supervise 2–5 Patient Engagement Coordinators, owning their performance, development, and onboarding from day one • Conduct regular audits of call recordings, messaging logs, scheduling accuracy, and documentation to ensure consistency and quality • Hold coordinators accountable to individual and team KPIs through direct, timely feedback and coaching • Model and reinforce the communication standards, professionalism, and continuous improvement culture expected at every client touchpoint • Own the quality of the team's client-facing communications across all channels including phone, email, text, and partner messaging • Develop and continuously refine call guides, outreach scripts, and messaging templates to improve conversion rates, client experience, and efficiency • Identify patterns in performance data and client outcomes to surface process improvements and implement changes with urgency • Monitor and manage team utilization on a daily and weekly basis, ensuring workload is distributed appropriately and productivity targets are being met • Own scheduling strategy for the team, building coverage plans that ensure SLAs are consistently met and inbound answer rates remain strong across all channels throughout operating hours • Anticipate and plan for volume fluctuations including peak periods, time-off requests, and ramp time for new hires so the team is never under-resourced when it matters most • Track and report on key metrics including outreach volumes, contact rates, consent rates, scheduling rates, no-show rates, and answer rates • Proactively flag capacity constraints or performance risks to the VP of Operations with recommended solutions

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We’re looking for a Regional Project Manager with an expertise in accessible design to join our team. You’ll report to our VP of Operations and serve as the inaugural regional manager in our newest market, Massachusetts. You’ll be expected to engage with and develop our network of Service Providers while also serving as a project manager for installations within your region. A commitment to both client experience and construction quality are paramount for success in this role. You'll be directly improving the quality of life for older adults and individuals with disabilities, enabling them to remain safely and independently in their homes. Every project you oversee has the potential to prevent falls, reduce hospitalizations, and preserve dignity and autonomy for our clients. This is more than a construction management role - it's an opportunity to pioneer a new model of healthcare delivery while building a lasting legacy in the healthcare landscape. Key Responsibilities Project Management - Oversee end-to-end project management for home modification installations - Coordinate between clinical teams, clients, families, and service providers - Ensure projects are completed on time, within budget, and to our exacting quality standards Network Development & Management - Participate in the recruitment, onboarding, and development of a network of qualified Service Providers throughout your region - Establish quality standards and ensure consistent service delivery across all contractors - Conduct regular performance reviews and provide ongoing training and support Quality Assurance & Client Experience - Conduct on-site quality inspections and assessments throughout your region - Implement corrective actions when installations don't meet standards - Serve as the primary escalation point for complex technical or client service issues Qualifications - 3+ years construction field work, residential construction preferred - 5+ years working in residential management - Experience with home modifications: bathrooms, ramps, etc., a preferred plus - Must reside in Ohio with the ability to travel 50% of the time within the state and work from home the remainder of the work week How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 10 paid holidays Remote First Team Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $80,000-$90,000/year

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Care Concierge Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. This role is central to keeping projects moving. This person is responsible for managing communications, coordinating with service providers, maintaining accurate project documentation, and ensuring a high-quality experience for clients from referral through project completion. This is an ideal role for someone with a background in construction, contracting, or construction-adjacent project coordination who thrives in a fast-paced, detail-oriented environment and is energized by the mission of making homes safer and more accessible for the people who need it most. Key Responsibilities Project Coordination - Own day-to-day coordination of assigned home modification projects, tracking status and driving progress from authorization through installation and closeout - Partner closely with the Regional Project Manager to prioritize workload, flag risks, and ensure projects are completed on time and within scope - Schedule and coordinate site visits, installations, and inspections with service providers and clients - Proactively identify and troubleshoot scheduling conflicts, vendor delays, or scope changes and escalate as appropriate Client & Service Provider Communication - Serve as a primary point of contact for clients and service providers throughout the project lifecycle, communicating clearly and professionally via phone and written correspondence - Set and manage expectations with clients regarding project timelines, next steps, and any changes to plan - Build and maintain productive working relationships with service providers in the regional network, coordinating logistics and holding vendors accountable to timelines and quality standards - Document all significant communications and interactions in Salesforce Documentation & Compliance - Own the accuracy and completeness of all required project paperwork - Ensure documentation is submitted correctly and on time in accordance with program and payer requirements - Conduct quality checks prior to submission to minimize errors and rework - Contribute to process improvements that reduce administrative friction Qualifications Required - 2+ years of experience in project coordination, construction management, field operations, or a closely related role - Demonstrated experience coordinating with contractors, vendors, or subcontractors in a construction or trades environment - Strong written and verbal communication skills, with the ability to communicate clearly and professionally to diverse audiences—including clients, field crews, and internal stakeholders - Exceptional attention to detail and organizational skills; proven ability to manage multiple active projects simultaneously without dropping the ball on documentation or follow-through - Comfort working in a remote, tech-enabled environment with proficiency in tools like Salesforce - Ability and willingness to travel occasionally, including company onsites and periodic site visits within the assigned region Preferred - Experience in residential construction, home remodeling, accessibility modifications, or a related trades field - Experience working with Salesforce or similar CRM platforms - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We’re looking for a Regional Project Manager with an expertise in accessible design to join our team. You’ll report to our VP of Operations and serve as the inaugural regional manager in our newest market, Massachusetts. You’ll be expected to engage with and develop our network of Service Providers while also serving as a project manager for installations within your region. A commitment to both client experience and construction quality are paramount for success in this role. You'll be directly improving the quality of life for older adults and individuals with disabilities, enabling them to remain safely and independently in their homes. Every project you oversee has the potential to prevent falls, reduce hospitalizations, and preserve dignity and autonomy for our clients. This is more than a construction management role - it's an opportunity to pioneer a new model of healthcare delivery while building a lasting legacy in the healthcare landscape. Key Responsibilities Project Management - Oversee end-to-end project management for home modification installations - Coordinate between clinical teams, clients, families, and service providers - Ensure projects are completed on time, within budget, and to our exacting quality standards Network Development & Management - Participate in the recruitment, onboarding, and development of a network of qualified Service Providers throughout your region - Establish quality standards and ensure consistent service delivery across all contractors - Conduct regular performance reviews and provide ongoing training and support Quality Assurance & Client Experience - Conduct on-site quality inspections and assessments throughout your region - Implement corrective actions when installations don't meet standards - Serve as the primary escalation point for complex technical or client service issues Qualifications - 3+ years construction field work, residential construction preferred - 5+ years working in residential management - Experience with home modifications: bathrooms, ramps, etc., a preferred plus - Must reside in Ohio with the ability to travel 50% of the time within the state and work from home the remainder of the work week How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 10 paid holidays Remote First Team Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $80,000-$90,000/year

• Build, lead, and mentor a high-performing engineering team, establishing a culture of technical excellence, collaboration, and continuous improvement • Own hiring strategy and capacity planning for engineering team • Establish engineering processes, standards, and best practices that support quality, velocity, and scalability • Foster a proactive culture of efficiency and accountability across the engineering organization, positioning the team as drivers of change and innovation at the company • Leverage LLMs, MCP’s, and AI development tools to accelerate the pace of development while improving quality • Partner with Operations, Growth, and Clinical Innovation to prioritize development efforts that deliver the most business value • Translate the strategic objectives of the company into clearly articulated technology strategy and roadmap • Lead architecture decisions that balance speed of delivery with long-term scalability • Ensure engineering delivers reliable, performant, and user-friendly products that meet the needs of internal operations teams, clinical staff, and health plan partners • Evangelize a culture of AI utilization across the organization, building out the tools and infrastructure to support experimentation and adoption • Own platform reliability, performance, and availability, establishing SLAs and monitoring practices appropriate for healthcare operations • Drive operational excellence through automation, observability, and continuous improvement of deployment practices • Establish and maintain a comprehensive security program, including policies, controls, and incident response procedures • Own HIPAA compliance from a technical perspective, ensuring appropriate safeguards for PHI across all systems and integrations • Lead SOC 2 certification efforts and maintain ongoing compliance with audit requirements • Maintain security best practices including access controls, encryption, vulnerability management, and security monitoring • Design and oversee integration architecture for health plan data exchanges, including eligibility files, claims data, and care management system connections • Manage IT function (currently staffed by single contributor), and oversee device management, SaaS procurement, provisioning, and support • Lead technical implementation of Health Information Exchange (HIE) integrations and other clinical data feeds

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a VP of Engineering to lead the design, development, and operation of the technology platform that powers Jukebox Health's clinical programs and operational infrastructure. This role owns the full engineering function, including software development, infrastructure, security, and compliance. The VP of Engineering will ensure that Jukebox's technology infrastructure is enterprise-ready, enabling the company to meet the rigorous technical and security requirements of large MCO and MLTSS partnerships. The VP of Engineering will own our technical strategy and vision. This role is responsible for the roadmap, building and leading a high-performing engineering team, and establishing the engineering culture and practices that will carry Jukebox through its next phase of growth. Key Responsibilities Engineering Leadership & Team Development - Build, lead, and mentor a high-performing engineering team, establishing a culture of technical excellence, collaboration, and continuous improvement - Own hiring strategy and capacity planning for engineering team - Establish engineering processes, standards, and best practices that support quality, velocity, and scalability - Foster a proactive culture of efficiency and accountability across the engineering organization, positioning the team as drivers of change and innovation at the company - Leverage LLMs, MCP’s, and AI development tools to accelerate the pace of development while improving quality Platform, Product & Infrastructure - Partner with Operations, Growth, and Clinical Innovation to prioritize development efforts that deliver the most business value - Translate the strategic objectives of the company into clearly articulated technology strategy and roadmap - Lead architecture decisions that balance speed of delivery with long-term scalability - Ensure engineering delivers reliable, performant, and user-friendly products that meet the needs of internal operations teams, clinical staff, and health plan partners - Evangelize a culture of AI utilization across the organization, building out the tools and infrastructure to support experimentation and adoption - Own platform reliability, performance, and availability, establishing SLAs and monitoring practices appropriate for healthcare operations - Drive operational excellence through automation, observability, and continuous improvement of deployment practices Security, Compliance & Integration - Establish and maintain a comprehensive security program, including policies, controls, and incident response procedures - Own HIPAA compliance from a technical perspective, ensuring appropriate safeguards for PHI across all systems and integrations - Lead SOC 2 certification efforts and maintain ongoing compliance with audit requirements - Maintain security best practices including access controls, encryption, vulnerability management, and security monitoring - Design and oversee integration architecture for health plan data exchanges, including eligibility files, claims data, and care management system connections - Manage IT function (currently staffed by single contributor), and oversee device management, SaaS procurement, provisioning, and support - Lead technical implementation of Health Information Exchange (HIE) integrations and other clinical data feeds Qualifications Required - 10+ years of software engineering experience, with at least 3 years in engineering leadership roles (Director or VP level) - Experience building and leading engineering teams including hiring, developing, and retaining talent - Deep technical expertise across the full stack, with hands-on experience in modern cloud architectures (Our stack: Ruby on Rails, React native, TypeScript, React, NextJS, nodeJS, Salesforce/Apex) - Proven track record of delivering complex software products in a high-growth environment - Strong understanding of healthcare data security and compliance including HIPAA compliance and SOC 2 certification - Familiarity with healthcare data standards and integration patterns (HL7, FHIR, EDI, etc.) - Innovative leader with the ability to prioritize work based on company strategy - Excellent communication skills with ability to translate technical concepts to non-technical stakeholders - Experience partnering closely with Product teams to define and deliver roadmap priorities - Strong understanding of latest AI development practices Preferred - Experience in a venture-backed startup or high-growth healthcare technology company - Background working with health plans, Medicaid managed care, or LTSS populations - Experience with Health Information Exchange (HIE) integrations or health plan data feeds - Familiarity with care management platforms and clinical workflow systems - Knowledge of value-based care models and outcomes measurement from a technical perspective How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plan with company seeding - FSA plan - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401k immediately upon hire - Generous candidate referral program - Yearly wellness stipend Time Away - Unlimited PTO + 10 paid holidays Remote First Team - $1000 stipend towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range:

• Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion • Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans • Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership • Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact • Identify and manage program bottlenecks by developing and implementing scalable escalation protocols • Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes • Partner with Operations to develop improvement initiatives, track progress, and see them through to completion • Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements • Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance • Identify and execute on market expansion opportunities in collaboration with the GTM team • Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems • Execute on GTM strategy to drive program growth and member engagement