Jukebox Health

• Serve as the relationship owner for active partnerships, maintaining regular communication and ensuring partner satisfaction and engagement • Build trust and credibility with partner stakeholders across all levels and regions through consistent, informed engagement • Act as the "voice of the partner" internally, translating feedback and requirements into actionable insights for product, operations, and clinical teams • Drive growth and expansion within existing partnerships by identifying opportunities for program enhancement and increased utilization • Serve as the escalation point for partner relationship issues or systemic program concerns that day-to-day operational channels haven't resolved • Identify bottlenecks in the partner journey and drive resolution cross-functionally • Design and lead partner-facing engagement initiatives in response to what the data and field are surfacing, with clear outcome tracking • Own visibility into the key metrics that indicate program health (e.g., referral volume, SLA trends, approval rates, utilization and revenue trends, conversion rates) and use them to drive priorities and strategic interventions • Own partnership performance analytics and reporting, tracking key metrics and demonstrating value creation • Identify trends and outliers in program data, diagnose root cause, and drive resolution through the right internal team • Lead end-to-end implementation planning and execution for new partnerships, managing relationships from contract signature through program launch • Develop and refine standardized implementation processes and documentation to ensure consistent, efficient partner onboarding • Coordinate cross-functional teams including operations, clinical, and technical resources to deliver successful program launches on time and within scope

• Manage calendaring and logistics for the co-founders, including scheduling, travel coordination, and maintaining clear communication on their behalf • Own end-to-end meeting operations for key recurring meetings across teams — scheduling, agenda building, and herding team members for action items • Coordinate domestic travel for the Growth team including flights, hotels, ground transportation, and itineraries • Support the People team with interview scheduling, candidate communications, event logistics, offsites, happy hours, and culture programming from concept through execution • Own ad hoc projects and operational tasks across the company including research, vendor coordination, gift purchases, process documentation, and whatever else needs to get done • Identify gaps in how we operate and propose or implement solutions without being asked

• Build and ship product features end-to-end across the stack — React and TypeScript on the front end, Rails on the back end, and the database and services that support them • Own meaningful product areas, taking responsibility for design, implementation, performance, and reliability rather than handing work off at a boundary • Make pragmatic decisions about data modeling, API design, and infrastructure on GCP that hold up as the company scales • Partner closely with product, design, and the clinical and operations teams to turn complex healthcare workflows into experiences that feel simple • Raise the technical bar through thoughtful code review, design feedback, and shared engineering standards • Mentor and sponsor less experienced engineers, providing guidance that accelerates the whole team's growth • Building and integrating AI-powered features into production

• Own discovery through delivery for everything from internal to clinician-facing and partner-facing products • Translate ambiguous, complex workflows into intuitive, visually refined interfaces • Drive UX research and user testing to ground design decisions in real user needs • Build and maintain a coherent design system that scales across products • Collaborate closely with product and engineering to ship high-quality work, not just high-quality mocks • Raise the design bar across the organization by bringing a strong aesthetic sensibility and the conviction to defend it

• Manage complex calendaring and inbox triage for the co-founders, including scheduling internal and external meetings, prioritizing requests, and maintaining clear communication on their behalf • Coordinate travel for the Growth team, including flights, hotels, ground transportation, and itinerary management • Support the People team with interview scheduling and logistics and execution for company events, offsites, team gatherings, and culture programming • Own ad hoc administrative tasks across the organization including research, vendor coordination, gift purchases, and more • Identify operational gaps and propose solutions proactively

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Patient Engagement Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

• Directly supervise 2–5 Patient Engagement Coordinators, owning their performance, development, and onboarding from day one • Conduct regular audits of call recordings, messaging logs, scheduling accuracy, and documentation to ensure consistency and quality • Hold coordinators accountable to individual and team KPIs through direct, timely feedback and coaching • Model and reinforce the communication standards, professionalism, and continuous improvement culture expected at every client touchpoint • Own the quality of the team's client-facing communications across all channels including phone, email, text, and partner messaging • Develop and continuously refine call guides, outreach scripts, and messaging templates to improve conversion rates, client experience, and efficiency • Identify patterns in performance data and client outcomes to surface process improvements and implement changes with urgency • Monitor and manage team utilization on a daily and weekly basis, ensuring workload is distributed appropriately and productivity targets are being met • Own scheduling strategy for the team, building coverage plans that ensure SLAs are consistently met and inbound answer rates remain strong across all channels throughout operating hours • Anticipate and plan for volume fluctuations including peak periods, time-off requests, and ramp time for new hires so the team is never under-resourced when it matters most • Track and report on key metrics including outreach volumes, contact rates, consent rates, scheduling rates, no-show rates, and answer rates • Proactively flag capacity constraints or performance risks to the VP of Operations with recommended solutions

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We’re looking for a Regional Project Manager with an expertise in accessible design to join our team. You’ll report to our VP of Operations and serve as the inaugural regional manager in our newest market, Massachusetts. You’ll be expected to engage with and develop our network of Service Providers while also serving as a project manager for installations within your region. A commitment to both client experience and construction quality are paramount for success in this role. You'll be directly improving the quality of life for older adults and individuals with disabilities, enabling them to remain safely and independently in their homes. Every project you oversee has the potential to prevent falls, reduce hospitalizations, and preserve dignity and autonomy for our clients. This is more than a construction management role - it's an opportunity to pioneer a new model of healthcare delivery while building a lasting legacy in the healthcare landscape. Key Responsibilities Project Management - Oversee end-to-end project management for home modification installations - Coordinate between clinical teams, clients, families, and service providers - Ensure projects are completed on time, within budget, and to our exacting quality standards Network Development & Management - Participate in the recruitment, onboarding, and development of a network of qualified Service Providers throughout your region - Establish quality standards and ensure consistent service delivery across all contractors - Conduct regular performance reviews and provide ongoing training and support Quality Assurance & Client Experience - Conduct on-site quality inspections and assessments throughout your region - Implement corrective actions when installations don't meet standards - Serve as the primary escalation point for complex technical or client service issues Qualifications - 3+ years construction field work, residential construction preferred - 5+ years working in residential management - Experience with home modifications: bathrooms, ramps, etc., a preferred plus - Must reside in Ohio with the ability to travel 50% of the time within the state and work from home the remainder of the work week How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 10 paid holidays Remote First Team Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $80,000-$90,000/year

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Care Concierge Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. This role is central to keeping projects moving. This person is responsible for managing communications, coordinating with service providers, maintaining accurate project documentation, and ensuring a high-quality experience for clients from referral through project completion. This is an ideal role for someone with a background in construction, contracting, or construction-adjacent project coordination who thrives in a fast-paced, detail-oriented environment and is energized by the mission of making homes safer and more accessible for the people who need it most. Key Responsibilities Project Coordination - Own day-to-day coordination of assigned home modification projects, tracking status and driving progress from authorization through installation and closeout - Partner closely with the Regional Project Manager to prioritize workload, flag risks, and ensure projects are completed on time and within scope - Schedule and coordinate site visits, installations, and inspections with service providers and clients - Proactively identify and troubleshoot scheduling conflicts, vendor delays, or scope changes and escalate as appropriate Client & Service Provider Communication - Serve as a primary point of contact for clients and service providers throughout the project lifecycle, communicating clearly and professionally via phone and written correspondence - Set and manage expectations with clients regarding project timelines, next steps, and any changes to plan - Build and maintain productive working relationships with service providers in the regional network, coordinating logistics and holding vendors accountable to timelines and quality standards - Document all significant communications and interactions in Salesforce Documentation & Compliance - Own the accuracy and completeness of all required project paperwork - Ensure documentation is submitted correctly and on time in accordance with program and payer requirements - Conduct quality checks prior to submission to minimize errors and rework - Contribute to process improvements that reduce administrative friction Qualifications Required - 2+ years of experience in project coordination, construction management, field operations, or a closely related role - Demonstrated experience coordinating with contractors, vendors, or subcontractors in a construction or trades environment - Strong written and verbal communication skills, with the ability to communicate clearly and professionally to diverse audiences—including clients, field crews, and internal stakeholders - Exceptional attention to detail and organizational skills; proven ability to manage multiple active projects simultaneously without dropping the ball on documentation or follow-through - Comfort working in a remote, tech-enabled environment with proficiency in tools like Salesforce - Ability and willingness to travel occasionally, including company onsites and periodic site visits within the assigned region Preferred - Experience in residential construction, home remodeling, accessibility modifications, or a related trades field - Experience working with Salesforce or similar CRM platforms - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year