• Act as the design authority for Luma-based customer solutions • Ensure architectural consistency across multiple customer engagements • Shape functional requirements in collaboration with Scientific Architect and Application Scientists • Design for high availability, resilience, and disaster recovery

Role Description As an Associate Director Solution Architect, you lead enterprise level transformational implementations, net-new Braze deployments, complex multi-system integrations, and programs that fundamentally change how brands engage their customers. You operate at the executive level: navigating organizational dynamics, influencing roadmaps, and building relationships that transcend individual engagements. You’re also shaping Stitch internally evolving our solutioning methodology, mentoring other Solution Architects, and championing AI/ML innovation. This is the role for someone who wants to define what ‘great’ looks like. What You’ll Do - Solution Architecture: Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs. - System Design: Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze. - AI/ML Innovation: Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies. - Executive Relationships: Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization. - Methodology Leadership: Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies. - Escalation Support: Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution. - Mentorship: Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy. - Partner Influence: Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community. - Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements. - Perform other duties as assigned. What Does Success Look Like In This Role? - You achieve quarterly billable targets which averages to be 32 hours of billable work a week. - Your team members consistently hit 36 hours on a weekly basis. - You help Stitch keep our voluntary attrition below 15% annually. - You ensure key processes and design reviews are occurring to ensure Delivery excellence. Requirements - 7-10 years of hands-on experience with marketing technology and customer engagement implementations. - 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients. - 2+ years of direct people leadership experience. - Experience leading teams of 6-8 direct reports or more. - Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution. - Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence. - Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future. How You Consult - As an Associate Director, you set the tone for entire engagements. Your consulting presence, executive relationships, and strategic thinking define how clients experience Stitch. - Present to C-suite with confidence. Handle tough questions and navigate organizational dynamics. - Navigate complex stakeholder environments. Work within organizational dynamics to drive outcomes. - See the big picture across workstreams. Manage dependencies and anticipate downstream impacts. - Handle ambiguous situations with sound judgment—no guidance needed. - Challenge the status quo. Create reusable assets and frameworks that scale beyond your engagements. - Multiply your impact through coaching and developing others. Step into leadership gaps. - Take ownership of new hire onboarding and enablement. Certifications You’ll Get - Day 30: Braze Certified Developer - Day 30: Braze Certified Technical Marketing Expert - Day 30: Partner Led Onboarding (PLO Steps 1-4) - Day 60: Braze Certified Marketing Specialist - Day 60: Databricks Fundamentals - Day 60: AI Fundamentals Badge - Day 90: Braze Certified Marketing Strategy Expert - Day 90: Email Deliverability Badge What You’ll Get at Stitch - The opportunity to work within multiple Fortune 1000 brands across the retail, media, gaming, quick-service, financial services, travel, and healthcare industries. - Working alongside the most concentrated group of Braze experts in the world—backed by more Braze credentials and experience than any other company across the globe. - The ability to feel your impact and shape how Stitch grows as we continue to scale through hypergrowth. - The chance to learn new technologies (like Braze, Databricks, and AI) and grow faster than you ever have before. - Of course, we offer competitive compensation, benefits, and growth opportunities, too.

• Lead requirements discovery workshops with stakeholders across Finance, Operations, Sales, Marketing, CRM, and Business Intelligence teams. • Translate business objectives into scalable data integration and architecture solutions. • Serve as the primary client-facing delivery lead alongside a Fractional vCTO. • Coordinate with third-party software vendors to obtain integration requirements, negotiate technical specifications, and resolve implementation blockers. • Establish and maintain data requirements for each source system throughout the engagement lifecycle. • Collaborate with downstream analytics and modeling partners to define data warehouse consumption requirements. • Drive project planning, status reporting, stakeholder communications, and executive updates. • Produce key discovery-phase deliverables, including source system assessments, integration recommendations, implementation roadmaps, and vendor evaluations. • Help shape architecture decisions for a modern enterprise data platform built on Microsoft Fabric and Azure technologies.

• Curriculum mapping: Work alongside Account Executives and Account Managers to map OMS content to the specific academic curricula of prospects and existing clients - from pre-licensure nursing programs to advanced practice programs. • Demonstrations: Lead or co-lead product demonstrations for academic audiences (faculty, program directors, simulation coordinators, academic leadership), bringing educational credibility the commercial team can't bring alone. • Onboarding and implementation: Own the academic client onboarding experience from signed contract to live production - site configuration, integration coordination, go-live readiness, and early adoption. • Training delivery: Design and deliver role-based training for faculty, simulation staff, and administrators - both remotely and on-site. • Educational outcomes: Monitor and support client utilisation, working proactively with Account Managers to ensure clients are achieving meaningful educational outcomes and are set up for renewal and growth. • Content and documentation: Create onboarding guides, training resources, curriculum mapping frameworks, and knowledge-base articles that scale your expertise across the business. • Internal enablement: Be the clinical and educational voice that helps our commercial team (Educational Specialists and Account Managers) engage confidently with academic buyers - coaching on curriculum language, accreditation context, and simulation pedagogy.