• Own end-to-end credentialing for clinicians/providers across multiple states and payers (as applicable), including new credentialing, recredentialing, and ongoing maintenance. • Supervise and coach credentialing staff to maintain high performance standards and ensure timely provider onboarding • Collaborate with client success team and directly with clients to streamline credentialing and onboarding workflows to build and sustain client relationships • Create and maintain SOPs, checklists, and QA processes to ensure accuracy, completeness, and audit readiness. • Partner with HR and Recruiting teams to align hiring timelines with credentialing processes • Create and maintain tracking reports, performance standards, and measure outcomes in collaboration with the Credentialing and service lines • Collaborate with Compliance/Legal to ensure adherence to external compliance where required and internal policies. • Promote continuous process improvement and customer service excellence • Ensure compliance with employment laws, HR policies, and affirmative action requirements • Develop, implement, and administer credentialing documentation, identify issues, and follow up for resolution departmental policies and procedures • Maintain integrity, accuracy, and completeness of credentialing databases

• Accountable & responsible for creation and revisions of SOPs, WIs, Policies, and other Quva documents in compliance with cGMP regulations • Accountable & Responsible for Document Change Requests (DCR) • Accountable & Responsible for DCR Creator/Revisor Instructor Lead Training (ILT) • Supports training activities for batch record/logbook issuance & archiving • Accountable for batch record and logbook issuance and archiving • Assures compliance with cGMP regulations, Quva Pharma standards, and applicable regulatory requirements • Drives improvement of processes of the quality system • Performs assigned tasks and work to achieve company goals and department objectives • Tracks and/or manages Corrective and Preventative Action (CAPA) actions as they apply to Data Integrity Compliance • Assists in customer and/or regulatory audits • Verification of templates and SKU data • Check eBR and assign template in Infor for new SKUs • Verify Quva field data for entries created for eBR and maintain as necessary • Assist MC with template creation as necessary • Infor integration-provide information as necessary • Update SOP and MC role matrix for eBR responsibilities

• Work collaboratively with internal and external stakeholders to manage Risk Evaluation and Mitigation Strategies (REMS) in the Sandoz generic and biosimilar portfolios • Serve as the Sandoz safety REMS expert on project/product teams throughout the product life cycle • Provide oversight of the tactical implementation and monitoring of REMS commitments • Develop and manage vendor contracts with the support of project teams • Ensure compliance with REMS regulatory requirements and reporting • Contribute to the development and implementation of innovative, evidence-based risk management solutions • Drive execution of REMS development, implementation, and operationalization according to agreed upon strategies

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development • Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems • Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards • Provide coaching, mentoring, and performance feedback to team members • Manage attrition, shrinkage, and other critical metrics of the team. • Support projects involving system enhancements or process automation • Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display. • Investigate and resolve complex Provider Data Management issues.