• Work collaboratively with internal and external stakeholders to manage Risk Evaluation and Mitigation Strategies (REMS) in the Sandoz generic and biosimilar portfolios • Serve as the Sandoz safety REMS expert on project/product teams throughout the product life cycle • Provide oversight of the tactical implementation and monitoring of REMS commitments • Develop and manage vendor contracts with the support of project teams • Ensure compliance with REMS regulatory requirements and reporting • Contribute to the development and implementation of innovative, evidence-based risk management solutions • Drive execution of REMS development, implementation, and operationalization according to agreed upon strategies

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development • Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems • Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards • Provide coaching, mentoring, and performance feedback to team members • Manage attrition, shrinkage, and other critical metrics of the team. • Support projects involving system enhancements or process automation • Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display. • Investigate and resolve complex Provider Data Management issues.

• Act as the interim leader for locations requiring additional managerial support, including newly established yards or during transitions. • Develop and implement operational plans tailored to specific customer requirements at each location. • Oversee fleet management, team development, training, and compliance across multiple sites. • Establish and maintain strong relationships with customers, stakeholders, and internal teams. • Utilize Zūm’s IT infrastructure to monitor KPIs, ensuring performance targets are exceeded. • Foster a culture of behavioral safety for all employees. • Manage full P&L responsibility across assigned locations, ensuring financial and operational efficiency. • Coordinate with HR, Recruiting, and Safety teams to address staffing and compliance needs. • Maintain readiness and compliance for fleet and facility operations, ensuring adherence to state, federal, and contractual requirements. • Serve as a liaison between union representatives and operations teams, where applicable. • Collaborate with payroll, finance, and safety departments to streamline operations and address discrepancies. • Strategically plan and execute hiring needs with HR and Recruiting teams. • Ensure fleet readiness through collaboration with Shop Managers and compliance with relevant mandates. • Oversee daily operations, incident reporting, and resolution processes. • Monitor and maintain clean, organized, and efficient facilities across sites. • Support special projects, including field trip logistics and charter processes. • Deliver consistent results in KPI performance and operational efficiency across multiple locations.

• Maintains primary ownership of cases during the underwriting process • Engages in frequent communication and coordination between insurance agents, insurance carriers, and internal resources • Responsible for setting agents expectations appropriately and providing an exceptional service experience throughout the process • Reviews new insurance applications for missing information • Reviews and analyzes underwriting requirements • Conducts regular proactive case follow-ups with insurance agents, vendors, internal resources, and carriers • Organizes and prioritizes workload to ensure cases are processed, issued, and placed in a timely manner • Utilizes agency management system to document all work activity and communication for all in-process cases • Acts as a conduit for all issues associated with a case • May have responsibility for reviewing issued insurance policies for accuracy • Follows-up with insurance agents to ensure requirements necessary to activate insurance coverage are received within specified timeframe • Takes the initiative to review other than applied for offers on term cases to determine if alternatives exist