Role Description We are seeking an Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment. This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Key Responsibilities - Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. - Triage incoming support cases, determine severity and impact, and manage issues through resolution. - Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases. - Provide hands-on support for web browser-related issues, including cache/cookie problems, compatibility issues, and use of browser developer tools. - Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies. - Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. - Monitor, investigate, and document application issues within Azure cloud environments. - Use Azure DevOps to log, track, and update incidents, defects, and support-related work items. - Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. - Validate fixes and communicate resolution updates clearly to users. - Support application releases by assisting with smoke testing, post-deployment validation, and user communications. - Create and maintain support documentation, runbooks, and knowledge base articles. - Manage multiple active support cases while meeting response and resolution expectations. Qualifications - 3+ years of experience in technical support, application support, or production support roles. - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. - Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language. - Strong problem-solving skills and attention to detail. - Ability to remain calm, organized, and effective while handling multiple issues and priorities. - Collaborative mindset and comfort working closely with engineering and product teams. - Experience working in an Agile or fast-paced support environment is a plus. Requirements - Strong experience supporting applications built with .NET / C#. - Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications. - Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. - Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction. - Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari). - Familiarity with application logging, monitoring, and basic performance troubleshooting. Benefits - Competitive Base Salary- $70,000 - $100,000 based on experience.

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution. • Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language. • Read existing code and design documents to understand customer environments before issues arise. • Implement code fixes in C#/.NET and React/TS for production and test environments. • Escalate tickets with thorough documentation when issues require deeper engineering involvement. • Review software releases, test Cloud environments, and coordinate releases with customers. • Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support. • Document issues, resolutions, and institutional knowledge for the team.

Role Description We are looking for a senior Full Stack Developer and Application Architect to design, build, and lead the evolution of cloud-hosted enterprise applications supporting FEMA's National Flood Insurance Program (NFIP) modernization. This role bridges architecture and hands-on engineering — you will define application frameworks, guide microservices design, and actively contribute to development across the full stack within a modern CI/CD DevSecOps environment on Google Cloud Platform (GCP). Depending on program needs, this person may be positioned as an Application Architect, taking ownership of technical design at the platform and solution level. This role is remote, with a preference for candidates located in Virginia, Maryland, or Washington DC. Key Responsibilities - Design and implement scalable, cloud-native application architectures using Java (Spring Boot, Spring Cloud) as the primary backend technology on GCP. - Lead full stack development across backend APIs (Java/REST), React or Angular front-end layers, and GCP integration points. - Architect microservices and containerized application designs using Docker and Kubernetes (GKE). - Define and govern application frameworks, coding standards, and development best practices across engineering teams. - Oversee CI/CD pipeline design and integration using Harness, ensuring automated build, test, and deployment workflows are robust and FedRAMP-compliant. - Lead design and integration of event-driven architectures using messaging platforms (Pub/Sub, Kafka, or equivalent). - Collaborate with cloud architects, data engineers (BigQuery/Dataform), and DevSecOps teams to ensure application solutions integrate with the broader GCP platform. - Support integration with identity and access management systems (Okta) and federal authentication requirements. - Conduct code reviews, architectural design reviews, and mentor junior and mid-level developers. - Ensure application security, FedRAMP/FISMA compliance, and alignment with STIG standards and federal security requirements (Checkmarx, Invicti, or equivalent tooling). - Contribute to AI-assisted developer productivity tooling (e.g., Gemini Code Assist) within a human-in-the-loop framework. Qualifications - 10+ years of software development experience with deep Java backend expertise. - Strong Java ecosystem proficiency: Spring Boot, Spring Cloud, Hibernate/JPA, Maven/Gradle. - Experience designing and building RESTful and event-driven microservices architectures. - Solid front-end skills in React or Angular. - Hands-on experience with Docker and Kubernetes (GKE preferred). - CI/CD pipeline experience — Harness strongly preferred; Jenkins or GitHub Actions acceptable. - Hands-on experience deploying and architecting on GCP (BigQuery, Cloud Run, GKE, Pub/Sub); AWS or Azure experience considered. - Familiarity with additional languages (Python, Node.js, or similar). - Understanding of OAuth/SAML identity federation (Okta preferred), application security, and FISMA/FedRAMP compliance requirements. - Strong communication skills; able to operate as a technical lead across cross-functional teams. Desired Qualifications - Experience on federal or large-scale enterprise IT modernization programs, particularly DHS/FEMA or similar civilian agencies. - Familiarity with AI/ML platform integration (Vertex AI, Gemini) within application workflows; experience with AI-assisted development tooling a plus. - Knowledge of GCP-native data services: BigQuery, Dataform, Looker. - Experience working in Jira/Confluence-based Agile delivery environments. - Familiarity with Drupal CMS integration in enterprise web contexts. Additional Information - Successful completion of a client-required background investigation and suitability determination will be required. - The ability to obtain and maintain a federal security clearance may be required based on engagement. - Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, or a related technical field. - Google Cloud Professional Cloud Architect or Professional Cloud Developer certification preferred; AWS or Azure equivalent considered. - Kubernetes certification (CKA or CKAD) a plus. Security+ or CISSP desirable. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources - Employee Bonus Programs

Title: Project Application Engineer - Michigan Location: United States Functional area: Project Management On-site/remote: Remote Brand: Desoutter Company Name: Chicago Pneumatic Tool Company LLC Job Description: As a Project Application Engineer, reporting to the Project Team Manager, you will design and deliver customized industrial solutions that solve real customer challenges. Based in the Detroit, Michigan area, you’ll collaborate with Sales, Engineering, and Service teams to bring concepts to life across industries like automotive and aerospace. In this role, you’ll take ownership of projects from concept through execution—working directly with customers, developing technical solutions, and ensuring successful delivery that drives productivity and performance. What you’ll do day-to-day: - Collaborate with Sales to define and develop project solutions. - Translate customer requirements into detailed technical designs and proposals. - Oversee projects from initial quotation through to final delivery. - Coordinate efforts among teams, suppliers, and customers. - Manage testing, installation, and overall project execution. - Continuously seek opportunities to enhance efficiency and eliminate bottlenecks. To succeed, you will need - Possess an engineering degree (Bachelor's or higher) coupled with at least 3 years' experience in manufacturing or project engineering environments. - Demonstrated experience in managing complex projects end-to-end, ensuring timely delivery within budget constraints. - Exceptional problem-solving skills with the ability to analyze technical challenges creatively and communicate effectively across diverse teams. - Proficiency with CAD software, preferably PTC Creo, to support detailed design and documentation activities. - Solid understanding of Lean manufacturing principles and continuous improvement practices to drive operational excellence. - Basic financial acumen related to project costing and pricing strategies, ensuring profitable project outcomes. We strongly encourage applicants with diverse backgrounds and experiences to apply, valuing the unique perspectives and insights they bring to our team. In return, we offer - Culture of trust and accountability - Lifelong learning and career growth - Innovation powered by people - Comprehensive compensation and benefits - Health and well-being Job location - Remote work arrangement preferred within the Detroit metropolitan area, enabling flexibility while maintaining connection to key business operations. - The role requires up to 40% travel, predominantly within the United States, with occasional international travel to collaborate with global teams and customers. - Expect travel engagements to include multi-day and overnight stays, particularly during the initial year for onboarding and intensive training programs. Desoutter Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand’s innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.