Leading Business Financing Lender
Application Support Engineer
Location
United States
Posted
3 days ago
Salary
$70K - $100K / year
Seniority
Mid Level
Job Description
Application Support Engineer
Fora Financial
Role Description We are seeking an Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment. This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Key Responsibilities - Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. - Triage incoming support cases, determine severity and impact, and manage issues through resolution. - Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases. - Provide hands-on support for web browser-related issues, including cache/cookie problems, compatibility issues, and use of browser developer tools. - Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies. - Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. - Monitor, investigate, and document application issues within Azure cloud environments. - Use Azure DevOps to log, track, and update incidents, defects, and support-related work items. - Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. - Validate fixes and communicate resolution updates clearly to users. - Support application releases by assisting with smoke testing, post-deployment validation, and user communications. - Create and maintain support documentation, runbooks, and knowledge base articles. - Manage multiple active support cases while meeting response and resolution expectations. Qualifications - 3+ years of experience in technical support, application support, or production support roles. - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. - Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language. - Strong problem-solving skills and attention to detail. - Ability to remain calm, organized, and effective while handling multiple issues and priorities. - Collaborative mindset and comfort working closely with engineering and product teams. - Experience working in an Agile or fast-paced support environment is a plus. Requirements - Strong experience supporting applications built with .NET / C#. - Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications. - Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams. - Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction. - Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari). - Familiarity with application logging, monitoring, and basic performance troubleshooting. Benefits - Competitive Base Salary- $70,000 - $100,000 based on experience.
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