Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishCloudJavaScriptReactSQLTypeScript.NET

Job Description

Application Support Engineer

Embrace Software Inc

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution. • Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language. • Read existing code and design documents to understand customer environments before issues arise. • Implement code fixes in C#/.NET and React/TS for production and test environments. • Escalate tickets with thorough documentation when issues require deeper engineering involvement. • Review software releases, test Cloud environments, and coordinate releases with customers. • Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support. • Document issues, resolutions, and institutional knowledge for the team.

Job Requirements

  • BS in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.
  • Exceptional troubleshooting ability.
  • Working knowledge of C#/.NET.
  • Familiarity with React, TypeScript, or JavaScript.
  • Comfort with SQL and relational databases.
  • Experience with Visual Studio/VS Code.
  • Comfort with reading logs, tracing errors, and working through a problem systematically when there is no obvious answer.
  • Must pass background checks (required for access to customer environments).
  • Ability to travel occasionally (approximately 10%).

Benefits

  • Comprehensive Health Benefits to support your wellbeing and peace of mind.
  • Opportunities for career advancement and professional development.

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