• Use ITSM tools to track, manage and respond to incidents and tickets • Maintain and support backend systems in production, ensuring continuity, stability and availability of services • Identify, diagnose and fix bugs, failures and incidents in systems, data sources, integrations and APIs, ensuring swift and effective resolution • Analyze logs, metrics and performance indicators to identify root causes and propose corrective and preventive actions • Work with web crawlers for content analysis, extraction and indexing • Develop, maintain and optimize applications following software development best practices, ensuring clean, efficient, secure and sustainable code • Review processes and identify improvement opportunities, proposing solutions that optimize development, support and deployment of new features • Collaborate with cross-functional teams to ensure rapid resolution of critical issues and continuous product evolution • Organize, prioritize and manage tasks, ensuring deadlines and delivery expectations are met • Interact with internal teams and clients as needed to gather requirements, align expectations and resolve requests • Demonstrate adaptability to new technologies, tools and changing requirements in dynamic environments

• Design, develop, and maintain backend and frontend components using .NET (C#), React.js, and SQL Server. • Optimize application performance, ensuring scalable and efficient database interactions. • Implement secure, maintainable APIs following best practices for authentication and data protection. • Collaborate with team leads, architects, and engineers to build scalable multi-tenant SaaS solutions. • Participate in Agile ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives. • Conduct and receive code reviews, applying best practices for clean, maintainable code. • Improve test automation coverage, working closely with QA and Test Automation Engineers. • Troubleshoot and debug production issues to ensure system reliability and stability. • Continuously learn and stay updated with modern software development trends.

• Develop and optimize T-SQL queries • Analyze execution plans and implement performance improvements • Create and maintain indexes and tuning strategies • Troubleshoot and resolve issues in production environments • Work with SQL Server 2016–2022, including Query Store and Intelligent Query Processing • Operate on high-volume transactional systems • Implement partitioning, archiving, and data purge strategies • Use monitoring tools such as SSMS and Query Store • Collaborate with development teams to ensure efficient application-to-database integration.

• Develop, document, and test modules using Java, Spring Boot, and Node.js; • Ensure code quality and compliance with non-functional requirements; • Follow technical standards and development best practices; • Participate in code reviews and promote code reuse; • Collaborate with business teams, QA, DevOps, and Architecture; • Support system integrations and the evolution of the technical architecture; • Other routine responsibilities of the area.