• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness • Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change • Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery • Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress • Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics • Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

• Lead project teams to deploy solutions on the ServiceNow platform • Lead complex programs of multiple resources • Lead the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions • Lead client workshops as process and technical expert • Escalation point for project team • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches • Obtain and maintain certifications with associated qualifications • Maintain expert level certifications • Identify and communicate opportunities • Participate in pre-sales cycle as technical expert • Provide thought leadership to Ahead and our customers • Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising • Generate differentiated marketing thought leadership for marketing • Craft innovative and high impact solutions for complex client programs, relying on large teams to implement • Contribute to projects/programs that may address future concepts, products, and technologies • Drive consensus with customer in solving complex solutions

• You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions. • You support international companies in the digital transformation of their IT and enterprise service processes. • You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally. • As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success. • You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture. • You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations. • You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM. • You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform. • You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts. • You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices. • You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.

• Du übernimmst eine führende Rolle in strategischen und komplexen ServiceNow-Transformationsprojekten: von der Architektur und Roadmap über Design & Implementierung bis hin zu Rollout, Governance und kontinuierlicher Optimierung. • Du agierst als Lead Architect und strategischer Advisor für unsere Kunden und übersetzt Business-Strategien in skalierbare, sichere und nachhaltige ServiceNow-Lösungen. • Du begleitest internationale Unternehmen bei der digitalen Transformation ihrer IT- und Enterprise-Service-Prozesse. • Du übernimmst die Rolle als Trusted Advisor für Stakeholder bis auf C-Level und bist zentrale Ansprechperson – intern & extern. • Als Principal Consultant verantwortest du die fachliche und technische Qualität komplexer Kundenprojekte und trägst maßgeblich zu deren Erfolg bei. • Du leitest Workshops zur Anforderungsaufnahme, Prozessdefinition, Reengineering, Gap-Analyse und Lösungsarchitektur. • Du entwickelst ServiceNow-Zielarchitekturen, Roadmaps und technische Spezifikationen für Enterprise-Level-Implementierungen. • Du agierst als Subject Matter Expert für mehrere ServiceNow-Module, z. B. ITSM, ITOM, HRSD, CSM, CMDB oder CSDM. • Du verantwortest die Konzeption komplexer Integrationen sowie kundenspezifischer Applikationen auf der ServiceNow-Plattform. • Du unterstützt Pre-Sales-Aktivitäten, z. B. durch Solutioning, technische Demos, Aufwandsschätzungen und Architekturkonzepte. • Du übernimmst technische Leadership-Verantwortung und mentorst Senior und Junior Consultants durch Coaching, Quality Assurance und Best Practices. • Du entwickelst deine eigene Expertise weiter und gibst Wissen aktiv ins Team zurück: Mentoring, Community, Tools, Methoden und Thought Leadership.