• Develop and maintain a scalable CMDB aligned with the CSDM framework; • Define governance policies and Configuration Item (CI) structures; • Implement data governance practices ensuring integrity, quality, and compliance; • Create strategic roadmaps for CMDB evolution; • Configure and manage ServiceNow Discovery for automatic asset discovery; • Manage deployments and configurations of MID Servers; • Develop custom discovery patterns using NDL; • Integrate ServiceNow with cloud platforms via APIs; • Administer and configure ITOM applications such as Event Management, Orchestration, and Service Mapping; • Implement monitoring policies and automated remediation workflows; • Create event correlation rules and alert suppression policies; • Develop and maintain ITOM operational dashboards and reports; • Manage IRE (Identification and Reconciliation Engine) rules; • Administer integrations with authoritative data sources; • Conduct data quality audits and CMDB remediation; • Monitor CMDB health indicators and discovery coverage; • Implement data validation and transformation procedures; • Execute end-to-end Service Mapping projects for applications and services; • Configure information collection for Business Services; • Validate mapping accuracy and correct inconsistencies; • Produce technical documentation related to mapped services; • Perform root cause analysis on complex infrastructure issues; • Support performance optimization and capacity planning initiatives; • Coordinate activities across multidisciplinary teams; • Deliver training and support change management initiatives; • Prepare process documentation and share technical knowledge; • Implement governance frameworks for ITOM environments; • Ensure compliance with security requirements and corporate regulations; • Apply data governance policies and platform best practices; • Other routine duties within the area.

• Design end-to-end solutions on the ServiceNow platform aligned with business needs and corporate architecture; • Translate business requirements into scalable, sustainable technical solutions; • Act as a link between stakeholders, business areas and technical teams; • Create technical and architectural designs and solution blueprints; • Ensure adherence to ServiceNow best practices, governance standards and architecture; • Define and oversee integrations between ServiceNow and external corporate systems; • Provide technical guidance to developers and implementation teams; • Support architectural decisions and technical reviews of solutions; • Identify opportunities for automation and optimization of business processes; • Ensure the quality, performance, security and scalability of implemented solutions; • Participate in meetings with international stakeholders, leading presentations and technical discussions in English; • Produce and maintain functional, technical and architectural documentation for solutions; • Create architecture diagrams, process flows and design artifacts; • Monitor new features and releases of the ServiceNow platform; • Propose continuous improvements and innovation initiatives leveraging ServiceNow platform capabilities.

Role Description Lead and ensure the successful delivery of ServiceNow implementation and support engagements. - Drive business development in the sector, including: - Supporting the execution of the segment strategy - Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities - Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations - Support the practice leadership team to develop Sales strategies for growing the practice. - Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. - Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance. - Mentor more junior team members in ServiceNow platform best practices and business analysis, project management. - Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year. - Build and develop relationship/partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries. - Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits. - Support to develop thought leadership content and marketing material. - Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector. Qualifications - Minimum of TEN (10) years of professional experience - A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements. - US Citizenship is contractually required - Travel Requirements: Willingness to travel up to 25% - Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas - Active ServiceNow certifications or ability to achieve relevant certifications upon hire - Expert business development skills as well as managing relationships with both clients and internal stakeholders - Business operations and/or strategic planning experience - Demonstrable skills of managing multiple clients - Exceptional communication and presentation skills - Bachelor’s degree required - Experience with Project Management and Agile Scrum or SAFe delivery standards Requirements - Active Secret Clearance (preferred) - Project Management Professional (PMP) Certified (preferred) - Agile Scrum or SAFe Agile certified (preferred) - Prior experience building a ServiceNow practice area or delivery team preferred. - Customer-oriented and great at building client relationships - Preferred candidate local to the Washington DC area or willing to relocate Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend

• Optimize the business functions at USPS • Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance • Ensure the platform effectively supports business operations and IT Service Management requirements • Enhance the customer's operational capabilities and drive efficiency • Shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals