• Lead project teams to deploy solutions on the ServiceNow platform • Lead complex programs of multiple resources • Lead the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions • Lead client workshops as process and technical expert • Escalation point for project team • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches • Obtain and maintain certifications with associated qualifications • Maintain expert level certifications • Identify and communicate opportunities • Participate in pre-sales cycle as technical expert • Provide thought leadership to Ahead and our customers • Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising • Generate differentiated marketing thought leadership for marketing • Craft innovative and high impact solutions for complex client programs, relying on large teams to implement • Contribute to projects/programs that may address future concepts, products, and technologies • Drive consensus with customer in solving complex solutions

• You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions. • You support international companies in the digital transformation of their IT and enterprise service processes. • You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally. • As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success. • You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture. • You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations. • You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM. • You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform. • You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts. • You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices. • You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.

• Du übernimmst eine führende Rolle in strategischen und komplexen ServiceNow-Transformationsprojekten: von der Architektur und Roadmap über Design & Implementierung bis hin zu Rollout, Governance und kontinuierlicher Optimierung. • Du agierst als Lead Architect und strategischer Advisor für unsere Kunden und übersetzt Business-Strategien in skalierbare, sichere und nachhaltige ServiceNow-Lösungen. • Du begleitest internationale Unternehmen bei der digitalen Transformation ihrer IT- und Enterprise-Service-Prozesse. • Du übernimmst die Rolle als Trusted Advisor für Stakeholder bis auf C-Level und bist zentrale Ansprechperson – intern & extern. • Als Principal Consultant verantwortest du die fachliche und technische Qualität komplexer Kundenprojekte und trägst maßgeblich zu deren Erfolg bei. • Du leitest Workshops zur Anforderungsaufnahme, Prozessdefinition, Reengineering, Gap-Analyse und Lösungsarchitektur. • Du entwickelst ServiceNow-Zielarchitekturen, Roadmaps und technische Spezifikationen für Enterprise-Level-Implementierungen. • Du agierst als Subject Matter Expert für mehrere ServiceNow-Module, z. B. ITSM, ITOM, HRSD, CSM, CMDB oder CSDM. • Du verantwortest die Konzeption komplexer Integrationen sowie kundenspezifischer Applikationen auf der ServiceNow-Plattform. • Du unterstützt Pre-Sales-Aktivitäten, z. B. durch Solutioning, technische Demos, Aufwandsschätzungen und Architekturkonzepte. • Du übernimmst technische Leadership-Verantwortung und mentorst Senior und Junior Consultants durch Coaching, Quality Assurance und Best Practices. • Du entwickelst deine eigene Expertise weiter und gibst Wissen aktiv ins Team zurück: Mentoring, Community, Tools, Methoden und Thought Leadership.

• Develop and maintain a scalable CMDB aligned with the CSDM framework; • Define governance policies and Configuration Item (CI) structures; • Implement data governance practices ensuring integrity, quality, and compliance; • Create strategic roadmaps for CMDB evolution; • Configure and manage ServiceNow Discovery for automatic asset discovery; • Manage deployments and configurations of MID Servers; • Develop custom discovery patterns using NDL; • Integrate ServiceNow with cloud platforms via APIs; • Administer and configure ITOM applications such as Event Management, Orchestration, and Service Mapping; • Implement monitoring policies and automated remediation workflows; • Create event correlation rules and alert suppression policies; • Develop and maintain ITOM operational dashboards and reports; • Manage IRE (Identification and Reconciliation Engine) rules; • Administer integrations with authoritative data sources; • Conduct data quality audits and CMDB remediation; • Monitor CMDB health indicators and discovery coverage; • Implement data validation and transformation procedures; • Execute end-to-end Service Mapping projects for applications and services; • Configure information collection for Business Services; • Validate mapping accuracy and correct inconsistencies; • Produce technical documentation related to mapped services; • Perform root cause analysis on complex infrastructure issues; • Support performance optimization and capacity planning initiatives; • Coordinate activities across multidisciplinary teams; • Deliver training and support change management initiatives; • Prepare process documentation and share technical knowledge; • Implement governance frameworks for ITOM environments; • Ensure compliance with security requirements and corporate regulations; • Apply data governance policies and platform best practices; • Other routine duties within the area.