• Provides support to the Sales team, with a high attention to detail • Researches, analyzes, and documents findings • May coach and review the work of other team members • Develops and enhances key processes related to the Sales organization • Facilitates an open dialogue around business needs and expectations, within and outside the Sales function • Maintains and administers operations systems (ConnectWise, MCP, Quosal, etc.) and the related processes and procedures • Manages issues and supports the Sales team with technical and training assistance in quote creation, delivery, management, and execution processes • Manages outstanding sales quotes and proposals to keep sales information accurate and flowing properly • Reviews sales processes and procedures and offers recommendations for ways to make Sales and Sales Operations more efficient and streamlined • Builds out reporting needs for the Sales team • Identifies trends, deficiencies, and inconsistencies within sales data through data analysis and offers suggestions on interpreting the data • Acts as a point of contact for escalated inquiries or issues

• Formulate and execute the strategy for sales proposals and agreements. • Define business structure, pricing, and proposal development. • Support customer negotiations. • Identify new opportunities with functional partners to develop new products and services aimed at business growth. • Use Lean Six Sigma methodologies to improve the proposal process. • Develop in-depth knowledge of the sales territory, product lines, markets, sales processes, and customer segments. • Review, draft, and negotiate supply and service contracts for large-scale engineering projects involving power systems, electrical equipment, and complex EPC/EPCM scopes. • Legal knowledge with proven ability to identify, assess, and mitigate contractual risks in key clauses (e.g., scope, performance guarantees/penalty clauses, warranty, intellectual property, change orders/variations, indemnities, limitations of liability, termination, and dispute resolution), providing advisory support to internal stakeholders and driving commercially balanced outcomes.

• Support sales reporting, forecasting, and pipeline management activities. • Develop and analyze sales performance reports, dashboards, and KPIs. • Assist with territory planning, quote management, and Installed Base accuracy. • Partner with cross-functional teams to ensure operational efficiency. • Provide data-driven insights to support business decisions and growth initiatives. • Ensure accuracy and integrity of commercial data across systems. • Support special projects and strategic initiatives as assigned.

Role Description Mochi Foods is growing, and we're looking for a highly organized, customer-focused Sales & Operations Coordinator to join our team. This role is perfect for someone who enjoys building relationships with customers while also keeping day-to-day business operations running smoothly. You'll work directly with wholesale and retail customers, process orders, coordinate shipments, and support inventory and purchasing activities. As a small and fast-growing company, we are looking for someone who is proactive, detail-oriented, and excited to wear multiple hats. - Serve as a primary point of contact for customer inquiries via phone and email - Answer questions regarding products, pricing, availability, and shipping - Help customers find the best products and solutions for their business - Process customer orders and generate invoices - Coordinate shipments with warehouses and logistics partners - Monitor inventory levels and support purchasing activities - Maintain accurate records for orders, purchase orders, and vendor communications - Assist with inventory planning, forecasting, and operational reporting - Collaborate with sales, operations, and warehouse partners to ensure excellent customer service Qualifications - 1–4 years of experience in sales support, customer service, operations, supply chain, purchasing, or related fields - Strong communication and relationship-building skills - Strong Excel or Google Sheets skills - Excellent organizational skills and attention to detail - Ability to manage multiple priorities in a fast-paced environment - Self-starter with a positive attitude and willingness to learn - Comfortable working independently in a remote environment Requirements - Experience in food & beverage, CPG, wholesale, retail, or manufacturing (Nice to Have) - Familiarity with inventory management and purchasing workflows (Nice to Have) - Experience with QuickBooks, Zoho CRM, Extensiv, NetSuite, or similar systems (Nice to Have) - Experience working with warehouses, freight carriers, or suppliers (Nice to Have) - Startup or small business experience (Nice to Have) Benefits - Fully remote position - Opportunity to work directly with a growing food brand - Small team environment with high visibility and impact - Diverse responsibilities and opportunities for professional growth - Fast-paced, entrepreneurial culture where your ideas matter To Apply Please send your resume to: yiwen@mochifoods.com Subject Line: Sales & Operations Coordinator Application We look forward to hearing from you! This is a remote position.