Role Description Mochi Foods is growing, and we're looking for a highly organized, customer-focused Sales & Operations Coordinator to join our team. This role is perfect for someone who enjoys building relationships with customers while also keeping day-to-day business operations running smoothly. You'll work directly with wholesale and retail customers, process orders, coordinate shipments, and support inventory and purchasing activities. As a small and fast-growing company, we are looking for someone who is proactive, detail-oriented, and excited to wear multiple hats. - Serve as a primary point of contact for customer inquiries via phone and email - Answer questions regarding products, pricing, availability, and shipping - Help customers find the best products and solutions for their business - Process customer orders and generate invoices - Coordinate shipments with warehouses and logistics partners - Monitor inventory levels and support purchasing activities - Maintain accurate records for orders, purchase orders, and vendor communications - Assist with inventory planning, forecasting, and operational reporting - Collaborate with sales, operations, and warehouse partners to ensure excellent customer service Qualifications - 1–4 years of experience in sales support, customer service, operations, supply chain, purchasing, or related fields - Strong communication and relationship-building skills - Strong Excel or Google Sheets skills - Excellent organizational skills and attention to detail - Ability to manage multiple priorities in a fast-paced environment - Self-starter with a positive attitude and willingness to learn - Comfortable working independently in a remote environment Requirements - Experience in food & beverage, CPG, wholesale, retail, or manufacturing (Nice to Have) - Familiarity with inventory management and purchasing workflows (Nice to Have) - Experience with QuickBooks, Zoho CRM, Extensiv, NetSuite, or similar systems (Nice to Have) - Experience working with warehouses, freight carriers, or suppliers (Nice to Have) - Startup or small business experience (Nice to Have) Benefits - Fully remote position - Opportunity to work directly with a growing food brand - Small team environment with high visibility and impact - Diverse responsibilities and opportunities for professional growth - Fast-paced, entrepreneurial culture where your ideas matter To Apply Please send your resume to: yiwen@mochifoods.com Subject Line: Sales & Operations Coordinator Application We look forward to hearing from you! This is a remote position.

• Define and own the annual enablement roadmap, aligned to sales hiring plans, product launches, and go-to-market motions • Architect and oversee the full rep lifecycle — new hire onboarding, role-based certification paths, continuous learning, and leadership development programs • Own the organization's learning design methodology (ADDIE, SAM, or equivalent) • Evaluate, implement, and optimize the enablement tech stack (LMS, content management, eLearning authoring, conversation intelligence, AI coaching) • Lead creation of the sales playbook, persona-level battlecards, and competitive positioning assets • Build a measurement framework using Kirkpatrick levels 1–4 and Phillips ROI methodology • Present quarterly enablement reviews to Sales and Revenue leadership • Design and run SKOs, regional summits, QBR content, and deal review frameworks

• Develop and deliver ramp-up programs for new hires and ongoing training for seasoned reps • Use ADDIE or SAM frameworks to design, storyboard, and produce blended learning solutions • Build and maintain the sales playbook, pitch decks, case studies, and battlecards • Manage day-to-day operations of the go-to-market tools • Track and report on KPIs like Time to First Deal, Content Usage Rate, and Win Rate by segment • Translate complex product updates from engineering into benefits-focused talk tracks • Plan and facilitate content for SKOs, QBRs, and regional field enablement sessions

• Responsible for the end-to-end onboarding, reporting, and certification processes for all internal and external agents and agency partner • Assist in producing reports that accurately measure, track and analyze agency and agent data for the Sales Team • Submit, process, review, and certify internal and external onboarding documents of all sales agents • Enter data into various databases, ensuring document security and compliance with legal and financial requirements, such as the verification of licensing, department of insurance, W-9, and training certifications • Identify, research and resolve agent contracting discrepancies and work with agents regarding licenses, training renewal and expiration dates • Resolve broker and agent contracting issues in a timely manner and escalate when appropriate • Coordinate with key functional departments including but not limited to compliance, finance, and marketing • Other duties as assigned.