• Own the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services • Ensure reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment • Oversee five teams focused on Production Infrastructure, Telephony, COTS support, End-user technology and support, and Project Management Office • Lead the shift from reactive to proactive support • Drive metrics-driven service management • Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms • Modernize and scale telephony technologies • Adopt AI and automation technologies to improve resilience and efficiency • Partner closely with business and technology leaders to align infrastructure with corporate objectives • Define and execute the enterprise infrastructure strategy, aligned to business goals • Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence • Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations • Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability • Lead end-user technology services, including device lifecycle management and service desk operations • Lead incident, problem, and change management with a focus on root-cause resolution and operational stability • Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures • Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment • Drive the shift to proactive service management through monitoring, automation, and preventative maintenance • Establish service levels, KPIs, and operational reporting to improve performance and user experience • Identify, prioritize, and operationalize AI use cases across infrastructure and service operations

Role Description You will lead the development and management of commercial partnerships with key media platforms and strategic partners. This role is heavily focused on partnership development and business growth, embedding Circana’s media, analytics, and data offerings to enhance platform effectiveness and deliver measurable value for clients and end users. Job Responsibilities - Drive direct revenue and deepen relationships with Marketing Science, Partnerships, and Sales teams across platforms. - Consultative Selling: Leverage deep industry, business, and domain expertise to identify, create, and close profitable, margin-enhancing opportunities. - Innovation: Drive the development of new and enhanced products, solutions, and methodologies. - Client Leadership & Value Creation: Manage complex client relationships and initiatives, collaborating across cross-functional teams to deliver measurable outcomes and long-term value. - Business Insights & Consulting Expertise: Deliver clear, actionable insights and strategic recommendations that inform client decisions and unlock business impact. - Sales Strategy & Competitive Intelligence: Identify priority accounts and growth opportunities, developing targeted strategies to expand market presence and share. - Creative Problem Solving: Identify information gaps and develop scalable solutions, tools, and insights that elevate team performance and strengthen client relationships. - Team Leadership & Management: Lead, mentor, and develop a high-performing sales team, setting clear goals, driving accountability, and fostering a culture of collaboration, innovation, and continuous improvement. Qualifications - 12+ years of experience, including deep domain expertise in media, with experience across platforms or publishers preferred. - Proven track record of collaborating and partnering to achieve sales results. - Strong pipeline management skills, including owning revenue targets, executing business plans, and driving client penetration. - Experience leading and developing high-performing teams, with a focus on coaching, performance management, and fostering a results-driven, collaborative culture. - Entrepreneurial mindset with the ability to champion new initiatives internally and externally. - Demonstrated ability to manage multiple projects and priorities effectively. - Experience developing strategies to expand services and grow within client organizations by anticipating needs and identifying emerging opportunities. - Strong influencing, communication, and stakeholder management skills. - Willingness to travel up to 20%. Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus pay. Location This position can be located in the following area(s): Remote USA.

• Own and continuously refine Omada’s investor relations strategy, equity story, and valuation narrative in partnership with the CEO and CFO. • Serve as a primary external representative to investors, analysts, and other capital markets participants, clearly articulating Omada’s strategy, financial performance, growth drivers, and long-term opportunity. • Build, maintain, and deepen relationships with current and prospective investors, including healthcare specialists, crossover investors, and long-only institutional shareholders. • Lead proactive investor targeting and sourcing efforts to support development of a high-quality shareholder base aligned with the company’s long-term strategy. • Develop a deep understanding of how buy-side and sell-side stakeholders model Omada’s business, including key operating and financial drivers, and use those insights to tailor messaging, address disconnects, and improve investor understanding. • Maintain a strong working view of analyst models, consensus expectations, peer valuation frameworks, and the assumptions that drive investor sentiment toward the stock. • Translate complex business, financial, and healthcare dynamics into a clear, compelling, and differentiated investment thesis tailored to different investor audiences. • Own the end-to-end quarterly earnings process, including development of key messages, scripts, shareholder letter content, Q&A preparation, investor materials, post-call follow-up, and coordination of the conference call and webcast process. • Partner closely with Finance, Legal, and executive leadership to support guidance philosophy, disclosure discipline, and consistency of external messaging across earnings materials, investor presentations, conferences, and other public communications. • Prepare and review external communications including investor presentations, earnings materials, press releases, talking points, conference materials, and annual report content. • Monitor investor sentiment, analyst commentary, ownership trends, peer performance, valuation benchmarks, and broader market dynamics to inform messaging and management decision-making. • Synthesize feedback from investors and analysts into actionable insights for the executive team and Board, helping identify perception gaps, messaging opportunities, and emerging market concerns. • Help position the company effectively around key topics relevant to Omada’s business and market opportunity, including virtual-first care, chronic condition management, outcomes, healthcare buyer dynamics, GLP-1 support, and long-term margin and growth profile. • Support broader capital markets activities as needed, including investor days, non-deal roadshows, financing-related communications, and other strategic initiatives.

Role Description This is a remote role that may only be hired in the following location: North Carolina. Priority given to those located locally to Raleigh. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise. Responsibilities - Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards. - Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units. - Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders. - Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance. - Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement. - Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management. - Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization. Qualifications - Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - OR High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - Preferred qualifications: - Large Financial Institution experience developing and managing operational resilience programs. - 6 years of experience in Operational Resilience or related functions. - Familiarity with operational resilience regulatory standards and guidelines. - Ability to manage multiple priorities and engage with business and stakeholders at different levels. - Strong understanding of operational resilience, operational risk management and banking industry services. - Strong understanding of three lines of defense model and 2nd line effective challenge. - Ability to effectively manage multiple projects. - Ability to effectively communicate technical information across groups and businesses. - Proficient in assessing risk and risk management practices. - Strong knowledge of business policies, standards, and procedure frameworks. - Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .