Role Description This is a remote role that may only be hired in the following location: North Carolina. Priority given to those located locally to Raleigh. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise. Responsibilities - Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards. - Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units. - Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders. - Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance. - Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement. - Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management. - Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization. Qualifications - Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - OR High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - Preferred qualifications: - Large Financial Institution experience developing and managing operational resilience programs. - 6 years of experience in Operational Resilience or related functions. - Familiarity with operational resilience regulatory standards and guidelines. - Ability to manage multiple priorities and engage with business and stakeholders at different levels. - Strong understanding of operational resilience, operational risk management and banking industry services. - Strong understanding of three lines of defense model and 2nd line effective challenge. - Ability to effectively manage multiple projects. - Ability to effectively communicate technical information across groups and businesses. - Proficient in assessing risk and risk management practices. - Strong knowledge of business policies, standards, and procedure frameworks. - Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Develop, maintain, and expand industry leading analytics and reporting suite • Oversee maintenance and optimization of information systems • Develop and implement payment integrity strategy • Produce financial modeling to evaluate health plan rates

Role Description The AVP, Patient Experience is a senior leader responsible for setting the vision, strategy, and standards for how AffirmedRx serves and advocates for patients across the pharmacy benefits journey. Reporting to the SVP, this role owns the Patient Experience function end to end, with Directors of Patient Care Advocacy leading Managers and Patient Care Advocates who deliver day-to-day care. The AVP defines what excellence looks like by establishing the service model, standards, and overall patient experience philosophy. This leader translates patient needs into enterprise strategy, builds a scalable operating model, and partners across the business to drive measurable improvements in outcomes, satisfaction, and retention. Additionally, the AVP is accountable for performance, quality, and continuous improvement while building the teams, governance, and culture needed to scale with the organization. What you will do: - Strategy & Vision: - Own and articulate the enterprise-wide patient experience vision and multi-year strategy, ensuring alignment with broader company goals and growth objectives. - Define the service model, standards, and patient experience philosophy that Directors and their teams operationalize. - Anticipate shifts across the PBM, payer, and healthcare landscape — regulatory, competitive, and clinical — and position the function to lead through them. - Serve as the executive voice of the patient internally, ensuring patient needs are represented in product, clinical, commercial, and operational decisions. - Organizational & People Leadership: - Lead a multi-layered organization through direct reports at the Director level, who in turn manage the Managers and Patient Care Advocates, building a structure that scales with the business. - Develop and coach senior leaders, building a deep bench of talent and clear succession across the function. - Set the culture for the organization — grounded in empathy, accountability, and patient-centered care, and hold leaders accountable for sustaining it. - Define workforce strategy, including staffing models, capacity planning, and the build/partner decisions that support efficient scaling. - Executive & External Engagement: - Partner with the executive leadership team on the health, performance, and strategic direction of the Patient Experience function. - Build and own senior-level relationships with external stakeholders — health plans, manufacturers, providers, pharmacies, and third-party financial assistance partners — to expand the resources and access available to patients. - Represent the organization in high-stakes escalations, strategic negotiations, and industry forums. - Innovation & Transformation: - Drive transformation of the patient experience through technology, automation, and process redesign, partnering with Product, IT, and Data to bring new capabilities to scale. - Champion patient insights, journey mapping, and voice-of-the-patient programs to continuously evolve the service model. - Set the enterprise standard for quality and compliance, ensuring programs meet all regulatory requirements while remaining patient-first. - Performance & Financial Stewardship: - Own the Patient Experience function’s budget and P&L, balancing cost-effective operations with investment in patient outcomes. - Define the metrics that matter — patient satisfaction (NPS/CSAT), outcomes, retention, resolution, and efficiency — and hold the organization accountable to them. - Translate data into strategy, using analytics to determine where to invest, where to improve, and how to demonstrate the function’s value to the business. Qualifications - Doctor of Pharmacy (Pharm.D.) or advanced degree in a related field, or equivalent depth of experience in clinical pharmacy / healthcare; advanced business or leadership credentials (e.g., MBA, MHA) a plus. - 15+ significant senior leadership experience in healthcare, PBM, payer, or provider settings, including experience leading leaders (managing Directors and Managers) and multi-team or multi-site organizations. - A track record of setting strategy and delivering measurable improvements in patient experience, outcomes, and operational performance at scale. - Deep fluency in pharmacy and medical benefit structures, copay assistance, prior authorization, appeals, and the broader healthcare regulatory environment. - Executive presence and exceptional communication skills, with the ability to influence at the C-suite level and represent the organization externally. - Demonstrated success leading transformation across technology, process, and culture within a large or growing organization. - Strong financial and analytical acumen, with experience owning a budget or P&L and making data-driven investment decisions. - Deep empathy for patients and an unwavering commitment to patient confidentiality and ethical standards. - Ability to work in a private, quiet workspace for remote work. - Ability to travel up to 30% for leadership meetings, team development, partner engagements, and conferences. Benefits - To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes. - To work in a culture where people thrive because when OUR team thrives, OUR business thrives. - Competitive compensation, including health, dental, vision and other benefits. Company Description AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Role Description Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. We empower finance leaders to move faster, reduce risk, and make better decisions - without leaving the tools they already trust. As we enter our next phase of growth, we are evolving Customer Success into a strategic function that not only supports retention and expansion, but also shapes how customers adopt AI and data-driven workflows across the finance organization. We are seeking a Vice President of Professional Services to lead our customer-facing services organization and drive measurable customer outcomes across our SaaS platform. This leader will own the delivery of strategic, optimization, and advisory services for our core product while building and scaling an AI Enablement & Consulting practice that helps customers maximize value from emerging AI capabilities. The VP of Professional Services will be responsible for improving customer retention, adoption, and long-term value realization while operating Professional Services as a self-sustaining business unit with strong utilization, project delivery, and financial performance. This position is 100% remote and open to candidates in the Eastern time zone in the United States . No sponsorship or relocation assistance is available. Qualifications - 10+ years of experience leading Professional Services, Consulting, Customer Success, or related functions within a SaaS environment. - Proven track record of building and scaling customer-facing consulting or professional services organizations. - Experience managing services P&L, utilization, project delivery, and revenue generation. - Strong understanding of customer adoption, retention, and value realization strategies. - Experience developing AI-related consulting, transformation, or enablement services is highly preferred. - Exceptional leadership, communication, and executive stakeholder management skills. Requirements - Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives. - Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions. - Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value. - Own Professional Services financial performance, ensuring the organization operates as a self-funding business unit with clear revenue, margin, and utilization targets. - Establish and monitor KPIs for project delivery, resource utilization, customer satisfaction, retention impact, and profitability. - Develop project management standards, customer communication frameworks, and governance processes to ensure successful delivery and measurable business outcomes. - Partner closely with Customer Success, Sales, Product, and Engineering teams to align services offerings with customer needs and company strategy. - Identify, package, and commercialize new consulting and AI-focused service offerings that create customer value and drive revenue growth. - Recruit, develop, and lead a high-performing team of consultants, project managers, and subject matter experts. Benefits - A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years. - The target OTE salary range will be between 250-300 OTE USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience. - Meaningful equity. - 401(k) plan with up to 4% match and HSA & FSA Options. - 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents. - $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan. - Calm app membership. - Paternity leave. - Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually). - 12 paid company holidays. - Life insurance. - CPA/CFA license renewal reimbursement.