• Own and continuously refine Omada’s investor relations strategy, equity story, and valuation narrative in partnership with the CEO and CFO. • Serve as a primary external representative to investors, analysts, and other capital markets participants, clearly articulating Omada’s strategy, financial performance, growth drivers, and long-term opportunity. • Build, maintain, and deepen relationships with current and prospective investors, including healthcare specialists, crossover investors, and long-only institutional shareholders. • Lead proactive investor targeting and sourcing efforts to support development of a high-quality shareholder base aligned with the company’s long-term strategy. • Develop a deep understanding of how buy-side and sell-side stakeholders model Omada’s business, including key operating and financial drivers, and use those insights to tailor messaging, address disconnects, and improve investor understanding. • Maintain a strong working view of analyst models, consensus expectations, peer valuation frameworks, and the assumptions that drive investor sentiment toward the stock. • Translate complex business, financial, and healthcare dynamics into a clear, compelling, and differentiated investment thesis tailored to different investor audiences. • Own the end-to-end quarterly earnings process, including development of key messages, scripts, shareholder letter content, Q&A preparation, investor materials, post-call follow-up, and coordination of the conference call and webcast process. • Partner closely with Finance, Legal, and executive leadership to support guidance philosophy, disclosure discipline, and consistency of external messaging across earnings materials, investor presentations, conferences, and other public communications. • Prepare and review external communications including investor presentations, earnings materials, press releases, talking points, conference materials, and annual report content. • Monitor investor sentiment, analyst commentary, ownership trends, peer performance, valuation benchmarks, and broader market dynamics to inform messaging and management decision-making. • Synthesize feedback from investors and analysts into actionable insights for the executive team and Board, helping identify perception gaps, messaging opportunities, and emerging market concerns. • Help position the company effectively around key topics relevant to Omada’s business and market opportunity, including virtual-first care, chronic condition management, outcomes, healthcare buyer dynamics, GLP-1 support, and long-term margin and growth profile. • Support broader capital markets activities as needed, including investor days, non-deal roadshows, financing-related communications, and other strategic initiatives.

Role Description This is a remote role that may only be hired in the following location: North Carolina. Priority given to those located locally to Raleigh. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise. Responsibilities - Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards. - Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units. - Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders. - Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance. - Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement. - Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management. - Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization. Qualifications - Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - OR High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management - Preferred qualifications: - Large Financial Institution experience developing and managing operational resilience programs. - 6 years of experience in Operational Resilience or related functions. - Familiarity with operational resilience regulatory standards and guidelines. - Ability to manage multiple priorities and engage with business and stakeholders at different levels. - Strong understanding of operational resilience, operational risk management and banking industry services. - Strong understanding of three lines of defense model and 2nd line effective challenge. - Ability to effectively manage multiple projects. - Ability to effectively communicate technical information across groups and businesses. - Proficient in assessing risk and risk management practices. - Strong knowledge of business policies, standards, and procedure frameworks. - Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Develop, maintain, and expand industry leading analytics and reporting suite • Oversee maintenance and optimization of information systems • Develop and implement payment integrity strategy • Produce financial modeling to evaluate health plan rates

Role Description The AVP, Patient Experience is a senior leader responsible for setting the vision, strategy, and standards for how AffirmedRx serves and advocates for patients across the pharmacy benefits journey. Reporting to the SVP, this role owns the Patient Experience function end to end, with Directors of Patient Care Advocacy leading Managers and Patient Care Advocates who deliver day-to-day care. The AVP defines what excellence looks like by establishing the service model, standards, and overall patient experience philosophy. This leader translates patient needs into enterprise strategy, builds a scalable operating model, and partners across the business to drive measurable improvements in outcomes, satisfaction, and retention. Additionally, the AVP is accountable for performance, quality, and continuous improvement while building the teams, governance, and culture needed to scale with the organization. What you will do: - Strategy & Vision: - Own and articulate the enterprise-wide patient experience vision and multi-year strategy, ensuring alignment with broader company goals and growth objectives. - Define the service model, standards, and patient experience philosophy that Directors and their teams operationalize. - Anticipate shifts across the PBM, payer, and healthcare landscape — regulatory, competitive, and clinical — and position the function to lead through them. - Serve as the executive voice of the patient internally, ensuring patient needs are represented in product, clinical, commercial, and operational decisions. - Organizational & People Leadership: - Lead a multi-layered organization through direct reports at the Director level, who in turn manage the Managers and Patient Care Advocates, building a structure that scales with the business. - Develop and coach senior leaders, building a deep bench of talent and clear succession across the function. - Set the culture for the organization — grounded in empathy, accountability, and patient-centered care, and hold leaders accountable for sustaining it. - Define workforce strategy, including staffing models, capacity planning, and the build/partner decisions that support efficient scaling. - Executive & External Engagement: - Partner with the executive leadership team on the health, performance, and strategic direction of the Patient Experience function. - Build and own senior-level relationships with external stakeholders — health plans, manufacturers, providers, pharmacies, and third-party financial assistance partners — to expand the resources and access available to patients. - Represent the organization in high-stakes escalations, strategic negotiations, and industry forums. - Innovation & Transformation: - Drive transformation of the patient experience through technology, automation, and process redesign, partnering with Product, IT, and Data to bring new capabilities to scale. - Champion patient insights, journey mapping, and voice-of-the-patient programs to continuously evolve the service model. - Set the enterprise standard for quality and compliance, ensuring programs meet all regulatory requirements while remaining patient-first. - Performance & Financial Stewardship: - Own the Patient Experience function’s budget and P&L, balancing cost-effective operations with investment in patient outcomes. - Define the metrics that matter — patient satisfaction (NPS/CSAT), outcomes, retention, resolution, and efficiency — and hold the organization accountable to them. - Translate data into strategy, using analytics to determine where to invest, where to improve, and how to demonstrate the function’s value to the business. Qualifications - Doctor of Pharmacy (Pharm.D.) or advanced degree in a related field, or equivalent depth of experience in clinical pharmacy / healthcare; advanced business or leadership credentials (e.g., MBA, MHA) a plus. - 15+ significant senior leadership experience in healthcare, PBM, payer, or provider settings, including experience leading leaders (managing Directors and Managers) and multi-team or multi-site organizations. - A track record of setting strategy and delivering measurable improvements in patient experience, outcomes, and operational performance at scale. - Deep fluency in pharmacy and medical benefit structures, copay assistance, prior authorization, appeals, and the broader healthcare regulatory environment. - Executive presence and exceptional communication skills, with the ability to influence at the C-suite level and represent the organization externally. - Demonstrated success leading transformation across technology, process, and culture within a large or growing organization. - Strong financial and analytical acumen, with experience owning a budget or P&L and making data-driven investment decisions. - Deep empathy for patients and an unwavering commitment to patient confidentiality and ethical standards. - Ability to work in a private, quiet workspace for remote work. - Ability to travel up to 30% for leadership meetings, team development, partner engagements, and conferences. Benefits - To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes. - To work in a culture where people thrive because when OUR team thrives, OUR business thrives. - Competitive compensation, including health, dental, vision and other benefits. Company Description AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.