Omada Health

• Assist team on a smooth end-to-end billing process • Assist with any new RCM payer implementations • Assist with communication to Omada’s clearinghouse on new connections and any claims management issues • Participate in cross-functional efforts to increase efficiency and effectiveness of RCM systems and processes • Identify and propose enhancements to workflows based on data, trends, and user feedback • Support testing, validation, and rollout of new or updated RCM processes to ensure accuracy and compliance • Work with payers to integrate with Omada’s unique billing model and educate internal stakeholders • Maintain clear, up-to-date process documentation and standard operating procedures (SOPs) for RCM workflows • Ensure all policies, procedures and initiatives are handled in a HIPAA-compliant fashion • Respond to operational questions across email, Slack, and ticketing tools • Ensure cross-functional teams have the support they need to complete requests • Investigate, document, and follow up on denials and underpayments • Investigate, document, and execute refunds • Assist with achieving team Accounts Receivable and Bad Debt Reserve goals • Perform weekly bank and claim reconciliation • Complete monthly revenue integrity checks • Complete recurring work queues on a monthly basis

• Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight. • Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization. • Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk. • Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs. • Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics. • Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization. • Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization. • Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives. • Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization. • Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes.

• Serve as the primary point of contact for department champions across Omada, working with them to understand their day-to-day workflows and identify where AI-assisted automation creates real leverage. • Drive AI adoption across the company by deploying tool bundles that are actually useful, making sure integrations fit how teams work rather than asking teams to adapt to what's technically convenient. • Run a continuous feedback loop: gather usage signals and qualitative input from champions, identify what's working and what's falling flat, and iterate accordingly. • Build lightweight documentation, reference examples, and enablement materials that help non-technical stakeholders understand what's possible and how to request new capabilities. • Represent the needs of end users and champions when making integration decisions; you are their voice in the build process. • Integrate SaaS and internal applications with Omada's MCP ecosystem by building and configuring MCP servers, adding tools, and handling authentication patterns including OAuth and webhooks. • Write skills that expose the right actions and data to AI agents in a clear, composable way. • Compose skills and tools into role-appropriate bundles, scoped to what each team and function actually needs, not everything at once. • Deploy tool bundles to ABAC groups, managing access so the right people get the right capabilities without overprovisioning. • Partner with the Senior IT Engineers, Automation on integrations that span MCP and workflow automation, ensuring handoffs and shared patterns are consistent. • Participate in design reviews for new MCP integrations to catch potential issues early and keep the ecosystem coherent. • Teach and mentor IT team members as you go. Be the SMEs that help us understand and internalize this tech.

• Own the end-to-end billing platform, including claims generation, invoicing, and internal tooling for revenue cycle and accounting teams • Create a product roadmap focused on ensuring billing accuracy, reducing manual operations, and accelerating time-to-cash • Develop systems that support new product launches, new pricing and packaging, and customer onboarding • Partner with business teams to open new verticals for Omada’s customers and help our existing business to scale • Define and execute the billing product strategy, aligned to company growth and operational goals • Collaborate closely with engineering, revenue cycle, accounting, and commercial teams to translate business needs and contract requirements into scalable product solutions • Identify and prioritize opportunities to reduce billing errors, streamline workflows, and improve collection rates • Write clear product requirements and manage the team backlog to deliver high-impact solutions • Use data to evaluate performance (e.g., billing accuracy, collection rates) and guide decision-making • Explore and apply AI approaches to improve billing operations

• Support Omada’s research program by coordinating day‑to‑day study operations for assigned protocols, including tracking enrollment targets, participant flow, and key milestones. • Contact study participants to facilitate timely, complete and accurate participation in study. • Respond to questions and requests from research participants, escalating complex or clinical issues to the appropriate team member per protocol. • Coordinate transfer of data between company and collaborating institutions, following data‑handling and privacy procedures. • Maintain accurate study documentation and trackers (e.g., enrollment logs, contact logs, data transfer records) so the team has a current view of study status. • Monitor day‑to‑day study progress, proactively flag risks to timelines or data quality, and recommend practical options to keep the work on track. • Participate in regular study team meetings and status reviews, providing clear updates on your assigned workstreams and dependencies.

Role Description The Commercial Enablement Innovation Lead is a newly created role on the Commercial Effectiveness team with a clear mandate: rebuild and own Omada’s Business Case as an AI-native, scalable solution, then extend that innovation mindset into other high-value commercial workflows. This is an individual contributor role reporting directly to the Senior Director, Commercial Effectiveness. The right candidate brings advanced professional experience, strong analytical and systems thinking, and the ability to solve complex, cross-functional problems with creativity and sound judgment. This person will operate at the intersection of commercial operations, analytics, sales, and customer success. Responsibilities - Business Case Strategy and Ownership - Rebuild Omada's Business Case from scratch as a flexible, AI-native solution - Own ongoing maintenance, QA, and evolution post-launch, ensuring the tool stays accurate and field-ready - Partner with Finance, RevOps/Forecasting, PMM, and Sales to align inputs, pricing logic, ROI methodology, and Salesforce integration - Establish governance that reduces single-threaded ownership - AI-Driven Enablement Innovation - Lead AI Enablement for the Commercial organization helping our Commercial team leverage tools for maximum impact - Identify, prototype, and scale AI-enabled workflows that improve commercial productivity — projects could include items such as AI-driven prospecting, automated presentation generation, and AI-assisted content creation - Apply prompt engineering and generative AI to build repeatable workflows, content templates, and decision-support tools for the field - Evaluate emerging AI and enablement technologies and operationalize capabilities that meaningfully improve seller effectiveness Qualifications - 5+ years in sales enablement, commercial operations, revenue operations, or a related GTM function — with a track record of building or redesigning complex sales tools or models in a B2B environment - Advanced data and modeling skills — Excel and/or Google Sheets fluency, assumptions-based modeling, and the ability to translate data into clear business recommendations; experience with Salesforce and commercial enablement systems a strong plus - Hands-on AI and prompt engineering experience — demonstrated ability to build workflows, iterate on outputs, and create repeatable AI-native solutions using tools such as ChatGPT, Claude, Perplexity, or similar platforms - Cross-functional project leadership — proven ability to drive complex, multi-stakeholder work to completion without formal authority; strong communicator who adapts messaging to both technical and executive audiences - Commercial instincts — deep understanding of how AEs and commercial teams operate, what makes a tool get adopted, and how enablement connects to revenue outcomes Benefits - Competitive salary with generous annual cash bonus - Equity grants - Remote first work from home culture - Flexible Time Off to help you rest, recharge, and connect with loved ones - Generous parental leave - Health, dental, and vision insurance (and above market employer contributions) - 401k retirement savings plan - Lifestyle Spending Account (LSA) - Mental Health Support Solutions - ...and more!

• Design, build, and automate Omada’s core enrollment forecasting engine for the existing book of business, significantly reducing manual effort and increasing forecast reliability and reproducibility. • Translate commercial planning questions into scalable forecasting solutions, partnering closely with Commercial Operations, Sales, Marketing, and Finance to ensure the models reflect real-world dynamics and are usable in day-to-day decision making. • Establish and own best practices for model development, backtesting, performance monitoring, and alerting for enrollment forecasts, helping Omada move from one-off analyses to a robust, production-grade forecasting capability. • Improve forecast accuracy and responsiveness over time by continuously experimenting with new data sources, features, and modeling techniques, and systematically incorporating learnings from forecast performance. • Act as the primary technical leader for forecasting within the Data organization, providing guidance on tooling, coding standards, and architecture, and mentoring other data scientists who contribute to forecasting projects. • Free Commercial Operations leadership to focus on product-line strategy and new go-to-market motions by taking ownership of the technical implementation of base forecasting, while collaborating closely on the assumption framework and narrative.

• Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system. Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions. • Owns the 3 year roadmap & strategic plan for Care Teams Operational Excellence and the Care Teams Management System, translating Omada and Care Delivery strategy into concrete priorities and investments. • Represents Care Teams in Omada’s corporate strategy, planning, and execution processes, ensuring Care Teams priorities are effectively integrated into enterprise rhythms and decisions and that enterprise priorities are integrated into the Care Teams. • Accelerate performance improvement across Care Teams by establishing clear methods, tools, and coaching that build capacity within each vertical to self-manage, solve problems locally, and continuously improve their operations. • Ensure key Care Teams processes are visible, measurable, and systematically redesigned as AI is integrated, with an emphasis on creating greater consistency, repeatability, and variation elimination where appropriate across operations. • Lead horizontal operating departments spanning capacity planning, data analytics, staffing, licensing & credentialing, and program management to deliver integrated insights, plans, and execution support that enable Care Teams leaders to achieve their goals. • Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working, while developing leaders and teams who thrive in ambiguity and consistently raise the bar on execution. • Serve as Chief of Staff to the Chief Care Delivery Operations Officer, shaping leadership agendas, business reviews, and strategic offsites so the senior team focuses on the highest-impact cross-functional issues and opportunities.

• Lead the quarterly and annual ASC 740 tax provision, including effective-tax-rate analysis, FIN 48 review, and financial-statement disclosures. • Oversee preparation, review, and timely filing of federal and state income- and franchise-tax returns in partnership with external advisors. • Manage multistate indirect-tax compliance—sales & use, gross-receipts, and other emerging digital-services taxes—including nexus studies, registrations, return filings, and audit defense. • Act as Omada’s primary contact for tax authorities and external auditors; prepare responses to information requests and negotiate favorable outcomes. • Advise Accounting, FP&A, Legal, Product, and People teams on tax implications of new products, entity structures, and workforce expansion. • Identify and implement cash-saving opportunities (credits, incentives, elections) and process improvements that increase accuracy and efficiency. • Design and document SOX-compliant tax controls. • Manage and hold external firms accountable for quality, timeliness, and cost-effectiveness. • Create and execute a three-year tax roadmap covering technology, policy, and staffing.

• Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels. • Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team. • Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments. • ​Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms. • Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain. • Define and execute a coherent AI strategy for Commercial Operations, using AI to improve, pipeline insights, rep productivity, and GTM decision‑making, while establishing clear governance for data quality, model usage, and change management across the commercial organization. • Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities. • Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight. • Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products. • Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity. • Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency. • Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time.