Role Description The Director, Access Solutions, will serve as a critical strategic and operational leader within Harrow's market access organization. This role is responsible for designing, implementing, and optimizing the full spectrum of patient and provider access programs. The Director will work cross-functionally with Commercial, Medical Affairs, Marketing, and Legal/Compliance to ensure patients have seamless access to Harrow's ophthalmology portfolio while maximizing brand performance and improving affordability. Core Responsibilities - Specialty Pharmacy Operations and Management - Lead the strategic design, contracting, and ongoing performance management of Harrow's specialty pharmacy network, including national and regional specialty pharmacy partners. - Establish and monitor specialty pharmacy KPIs (fill rates, time-to-therapy, patient satisfaction, adherence metrics) and hold partners accountable to contractual service-level agreements. - Collaborate with Trade and Distribution leadership to ensure seamless product flow from wholesaler to specialty pharmacy to patient. - Ensure all specialty pharmacy operations are fully compliant with applicable federal and state regulations, company policies, and FDA guidelines. - Serve as the primary point of escalation for specialty pharmacy operational issues, resolving barriers to patient access quickly and effectively. - HUB Services and Patient Support Programs - Own the design, vendor selection, contracting, and ongoing management of Harrow's HUB services platform, including patient support programs, benefits investigation, prior authorization support, appeals assistance, and adherence programs. - Partner with Marketing and Medical Affairs to develop patient-facing materials, nurse educator programs, and support resources that enhance the patient experience and drive therapy initiation and adherence. - Establish and monitor HUB performance metrics (case turnaround times, PA approval rates, patient enrollment, abandonment rates) and drive operational improvements with the HUB vendor. - Ensure HUB programs are designed to address the unique access and reimbursement dynamics of ophthalmology, including in-office administered products and specialty pharmacy-dispensed therapies. - Regional Pharmacy Program - Build and manage a regional pharmacy program tailored to local market dynamics, ensuring patients in geographically diverse markets have access to Harrow's products through preferred local and regional pharmacy partners. - Identify, evaluate, and contract with high-value regional pharmacy partners; develop customized account plans and support resources to drive program performance. - Monitor regional pharmacy program metrics and trends; leverage data insights to optimize network coverage, patient access, and pharmacy engagement. - Work closely with field-based market access and sales teams to align regional pharmacy strategies with local commercial priorities and payer environments. - Prior Authorization Improvement - Lead enterprise-wide prior authorization strategy, working with payer teams, HUB vendors, and field market access to minimize PA burden on providers and reduce time-to-therapy for patients. - Develop and maintain a comprehensive PA landscape analysis across commercial and government payers, identifying coverage gaps, restrictive criteria, and appeal opportunities. - Create and continuously update PA support tools for physicians and office staff (step edit guides, clinical summary letters, appeal templates, and medical exception forms) in close partnership with Medical Affairs. - Implement PA tracking and reporting systems that provide real-time visibility into approval rates, denial trends, and appeal outcomes; use data to inform payer strategy and coverage improvement initiatives. - Copay Program Management and Optimization - Design, launch, and manage patient copay assistance programs across Harrow's portfolio, ensuring programs are structured to maximize patient affordability and market access impact. - Partner with Finance and Legal/Compliance to establish copay program parameters, eligibility criteria, and benefit caps that are both commercially effective and compliant with all applicable regulations (including OIG guidance and CMS requirements), with clear business rules that safeguard program integrity against fraud, waste, and abuse. - Select and manage copay program vendors and third-party administrators; negotiate contracts, establish performance standards, and conduct regular business reviews. - Monitor copay program utilization, cost-effectiveness, and patient outcomes; adjust program design to capture optimization opportunities. - Stay current on the copay accumulator and maximizer landscape; proactively develop strategies to protect program value and patient access as payer policies evolve. - Market Access Communications - Develop and lead market access communications strategy, creating clear, compelling, and compliant messaging that articulates Harrow's access solutions to payers, providers, pharmacy partners, and patients. - Partner with Marketing, Medical Affairs, and Legal/Regulatory to develop and review market access materials including payer dossiers, reimbursement guides, access toolkits, and field training content. - Develop educational content and communication strategies that proactively address payer coverage dynamics, PA requirements, and access program availability with healthcare professionals. - Serve as a subject matter expert and strategic communications resource for cross-functional teams navigating complex reimbursement environments; translate technical reimbursement and policy issues into actionable guidance for commercial and medical teams. Qualifications - Bachelor's degree required; advanced degree (MBA, PharmD) preferred. - 10+ years of progressive market access, patient services, or specialty pharmacy experience within pharmaceutical, biotech, or ophthalmology companies. - Demonstrated experience designing and managing end-to-end access programs from vendor selection and contracting through performance management and optimization. - Strong understanding of the complex reimbursement landscape for ophthalmology, including buy-and-bill, specialty pharmacy-dispensed products, J-Code reimbursement, and Commercial/Medicare/Medicaid dynamics (strongly preferred). - Exceptional cross-functional collaboration skills; able to influence and align Commercial, Medical Affairs, Legal/Compliance, and Finance stakeholders. - Analytical mindset with experience developing and monitoring KPIs, interpreting program data, and driving data-informed decisions. - Outstanding written and verbal communication skills; demonstrated ability to translate complex market access concepts into clear, actionable messaging for diverse audiences. Position Details - Position Type: Remote - Travel: Up to 50%

• Own and define the State & Local Government market strategy, including target sub-verticals, customer segments, solution focus, and partner ecosystem. • Develop multi-year roadmaps aligned to Convergint’s growth objectives and investment priorities • Lead, coach, and develop Vertical Market Managers; establish operating rhythms and performance expectations. • Act as the senior leader and subject matter authority for the Public Safety vertical with customers, partners, and industry associations. • Align Sales, Service Operations, Enablement, Marketing, Finance, and CTC leadership around the Public Safety vertical strategy. • Guide differentiated solution and bundle development that addresses critical customer outcomes. • Support high-impact, complex opportunities through executive-level engagement and strategic deal guidance. • Define and track vertical-level KPIs including revenue growth, margin, pipeline health, wallet share, and market expansion. • Provide regular executive updates on vertical performance, risks, and opportunities.

Requisition Number: 2356536 Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together. Surest™, a UnitedHealthcare Company, is reinventing health benefits to make health care easier to understand and more affordable. We combine innovative technology with a modern service model to give members and employers a simple, intuitive experience that puts them in control of their health care choices and costs. Backed by UnitedHealthcare, Surest offers the speed and culture of a start-up with the stability and scale of a large organization. Join us as we build a smarter health benefit and help reshape the future of health care. The Benefit Strategies team consists of individuals that develop strategic plan design/positioning recommendations and support financial forecasting for new and existing plan sponsors (and their consulting/brokerage partners). You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Each Benefit Strategist serves as a market-facing subject matter expert, partnering with sales and account teams to: - Educate employers, consultants, and internal stakeholders on Surest's differentiated actuarial plan design and tech-enabled health-system navigation to drive behavior change - Develop, analyze, and present actuarial and financial modeling to forecast Surest's impact on member behavior, medical spend, and overall plan performance - Compare and interpret Surest plan performance relative to traditional benefit designs to inform strategic recommendations - Design and recommend plan enhancements that support continuous improvement and optimized performance of Surest offerings - Generate client-specific actuarial deliverables, including IBNR estimates and other compliance-related outputs - Support, troubleshoot, and enhance actuarial tools and models used in day-to-day work You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Statistics, Mathematics, or a related quantitative discipline - 5+ years of experience in health benefit financial analysis, pricing, forecasting, or rate setting, including roles with direct accountability or oversight - Experience serving as a strategic medical benefit lead for one or more employer groups with 5,000+ employees - Proven experience analyzing, modeling, and trending benefit and utilization data - Proven experience developing and implementing new benefit strategies, programs, policies, or procedures - Solid understanding of health care risk management principles and benefit operations - Familiarity with health plan analytics, actuarial modeling techniques, and interpretation of plan experience data - Intermediate or higher level of proficiency with MS Excel & PowerPoint - Demonstrated ability to identify inefficiencies and opportunities within benefit programs and drive process improvements - Solid ability to build external client relationships while collaborating effectively with sales and account teams Preferred Qualifications: - Actuarial Designation of ASA or FSA - Experience working as Benefits Consultant for large and jumbo employers - Experience working with or for health technology companies - Proven leadership experience managing projects, mentoring team members, and developing training or shared resources - Proven solid presentation and communication skills, including a demonstrated ability to build relationships with HR leaders - Demonstrated ability to navigate ambiguity and solve complex problems efficiently Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Develop and implement strategies within Enterprise Accounts that align with the organization's overall objectives. This involves setting goals, targets, and performance metrics for the department. • Manage and provide leadership to a team of Enterprise Account Executives within the region. This may include hiring, training, and performance evaluations. • Ensure the efficient and effective operation of all business activities, including sales, marketing, finance, and customer service. • Create and manage budgets, monitor financial performance, and make adjustments as needed to achieve financial targets. • Identify growth opportunities and develop strategies to expand the organization's presence. This may involve market analysis, competitor research, and partnership development. • Maintain and enhance relationships with key customers, clients, and partners. • Provide regular reports and updates to senior management on the performance, challenges, and opportunities within the segment. • Identify and mitigate potential risks, including financial, operational, and legal risks. • Set performance targets and standards, regularly assess progress, and implement necessary improvements. • Address and resolve conflicts, issues, and disputes that may arise.