• Develop and implement strategies within Enterprise Accounts that align with the organization's overall objectives. This involves setting goals, targets, and performance metrics for the department. • Manage and provide leadership to a team of Enterprise Account Executives within the region. This may include hiring, training, and performance evaluations. • Ensure the efficient and effective operation of all business activities, including sales, marketing, finance, and customer service. • Create and manage budgets, monitor financial performance, and make adjustments as needed to achieve financial targets. • Identify growth opportunities and develop strategies to expand the organization's presence. This may involve market analysis, competitor research, and partnership development. • Maintain and enhance relationships with key customers, clients, and partners. • Provide regular reports and updates to senior management on the performance, challenges, and opportunities within the segment. • Identify and mitigate potential risks, including financial, operational, and legal risks. • Set performance targets and standards, regularly assess progress, and implement necessary improvements. • Address and resolve conflicts, issues, and disputes that may arise.

• Own and define the Solution Advisor function across Pricing Solutions, including strategy, operating model, and execution priorities • Establish and evolve the SA engagement framework, ensuring consistent deployment of resources against high-impact opportunities • Drive transformation of the SA function from generalist support to strategic solution authority • Oversee and guide solution design for complex, multi-product, and high-value deals across Pricing Solutions • Partner with Sales and Client Management leadership to shape deal strategy, validate feasibility, and align solutions with business capabilities • Ensure consistency in solution architecture, pricing models, and regulatory considerations across all offerings • Identify and drive expansion opportunities within existing clients, including upsell and cross-sell initiatives • Partner with Sales and Client Management to optimize client outcomes and revenue growth • Provide strategic insights into client performance, utilization, and optimization opportunities • Partner with executive leadership across Product, Sales, Client Management, Legal, Marketing, and Operations

• Investigate fraud at scale. • Review and triage rejected and flagged identity verifications, distinguishing benign cases from genuine fraud. • Conduct deep-dive investigations into suspicious individuals, patterns, and networks, following the evidence wherever it leads. • Build and document cases to a standard that holds up under scrutiny. • Uncover emerging threats. • Identify new and evolving fraud techniques, including synthetic identities, document forgery, deepfakes, and coordinated ring activity. • Track fraud trends across customers and verticals, and raise the alarm early when something new appears. • Maintain awareness of the broader threat landscape and the tooling fraudsters use. • Partner with law enforcement and prosecutors. • Package evidence and coordinate with prosecutors, regulators, and law enforcement where appropriate. • Serve as Vouched's credible, trusted liaison to the investigative and legal community. • Make the product smarter. • Translate real investigations into clear, vivid stories and structured findings that product and engineering teams can act on. • Work directly with product to turn fraud intelligence into new detection signals, models, and features. • Help Vouched stay one step ahead of the people trying to beat us.

Role Description The Account Director at CG Life is an essential leader and strategic client partner with 10 years of agency experience in the life science, healthcare, or biopharma sectors. As the day-to-day business builder and strategic client advisor, this person thrives in fast-paced environments and is excited by the challenge of helping their clients obtain results. The Account Director combines past experiences, an in-depth understanding of market strategies, and the client’s goals to execute marketing projects, programs, and campaigns successfully. This individual is committed to challenging the status quo and inspiring others to do the same as they lead their teams within the Client Services department. This is a remote-flexible role; candidates in the Eastern Time Zone are preferred. Key Responsibilities - Client Relationships: - Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management. - Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth. - Persuades clients as a strategic partner with a perspective they can trust. - Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations. - Account Growth: - Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities. - Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects. - Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate. - Account Finance: - Ensures the accurate management of the account financials, including managing reporting. - Leads and reports on monthly and quarterly forecast updates for the assigned client account(s). - Project Oversight: - Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Directs, coaches, and motivates the client services team to effectively deliver for our clients. - Leadership & Strategic Guidance: - Acts as the client’s champion internally and brings their point of view to our work. - Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals. - Successfully serves as a point of authority and/or source of advice for assigned client(s). - Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning. - Demonstrates influence and diplomacy in written and verbal presentations. - Internal Relationships: - Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met. - Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective. - Knowledge & Expertise: - In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Expert on the client’s business, customers, and competitive environment. - Leads meetings and contributes strategically not only in tactics but also in positioning and planning. - Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success. - People Management: - Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement. - Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals. - Models strong leadership and team management skills. Qualifications - 10+ years of pharmaceutical agency experience. - Bachelor's degree in marketing, communications, or a related field. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Client-facing presence and interaction with C-Suite level must be demonstrated. - Flexible and agile, with the ability to quickly change course when the need arises. - Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects. - Ability to put together professional-looking documents and presentations. - Strong presentation/public speaking skills. - Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism. - Willingness and ability to travel frequently (1-2 times per month). Benefits - Medical, Dental & Vision Insurance. - We cover a generous portion of employee contributions. - 401K plan with a generous match and immediate vesting. - Generous paid time off for parents to bond with their newest addition. - Each employee has an annual budget to allocate to professional development opportunities. - Flexible time off, life insurance, LTD, a robust employee assistance program, and more!