PubSec Microsoft Account Manager
Location
United States
Posted
8 days ago
Salary
$90K - $130K / year
Seniority
Lead
Job Description
PubSec Microsoft Account Manager
SHI International Corp.
Role Description - Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions. - Maintain regular communication with customers to align forecasts with sales and supply chain management. - Host Quarterly Business Review and status meetings on a regular cadence. - Engage Account Executives and other resources to demonstrate capabilities and address customer needs. - Regularly review and improve processes to accelerate technology deployment and utilization. - Participate in business unit-specific major initiative campaigns. - Prepare and deliver management reports according to customer requirements. - Create, track, and update activities in the CRM system. - Act as a central point of contact between customers, outside sales, and internal departments. - Provide excellent customer service and support, including creating pricing quotes and managing renewals. Qualifications - Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate - The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate - Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate - Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate - Ability to excel in a team selling environment - Intermediate - Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Requirements - Completed Bachelor’s Degree or relevant work experience required - 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations - Ability to travel to SHI, Partner, and Customer Events - Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.) - 2-4 years of experience in a Customer Success role preferred Benefits - The estimated annual pay range for this position is $90,000 - $130,000 which includes a base salary and bonus. - The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. - Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Company Description Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. - Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours.
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