Role Description StarRez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers. You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored StarRez solutions that deliver measurable value. Your mission is twofold: - Work alongside our internal teams to ensure customer happiness and success. - Drive growth by identifying upsell opportunities aligned to customer needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. You’ll collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in-depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires: - The ability to manage competing priorities. - Engage proactively with customers. - Consistently deliver against revenue, customer engagement, and data integrity targets. This role is ideal for a sales professional who thrives in a metrics-driven environment, enjoys managing complex sales cycles, and is motivated by building long-term, commercially impactful partnerships. Qualifications - 3+ years of experience in a quota-carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets OR - 5+ years of experience in student accommodation, PBSA, higher education, or multi-family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships. - Proven ability to operate in a metrics-driven sales environment, including pipeline management and quota attainment. - Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region. - Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions. - Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands. - Strong communication and relationship-building skills, with confidence engaging stakeholders across multiple levels and organisations. Requirements - Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets. - Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure. - Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers. - Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes. - Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions. - Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities. - Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences. - Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning. - Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools. - Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account growth. Benefits - Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years. - A supportive team environment with emphasis on learning and development opportunities. - Our Promise: You will learn, grow, and be appreciated for your impact and contributions. - Z-Factor: Work with a team of caring, high-performing, and passionate people.

• manage and grow relationships of participating fitness locations within Tivity’s Medicare and commercial networks • serve as the primary commercial contact for partner locations • drive retention, partner satisfaction, and network growth • develop and maintain strong relationships with owners, executives, operators, and regional leaders • analyze partner performance metrics and recommend growth and retention • support partner marketing and promotional initiatives

• Own and grow client relationships across a defined book of business primarily in the Labor and Trust sector • Manage day-to-day needs and elevate conversations to an outcomes-driven level • Identify risks, strengthen relationships, and drive measurable engagement and utilization of Uprise Health solutions • Responsible for all client communications, including proactive communications, and the efficient completion of client deliverables • Serve as the primary point of contact for assigned clients and brokers • Build and maintain strong relationships across HR, leadership, and key stakeholders • Ensure clients feel supported, heard, and confident in Uprise as a partner • Responsible for accurate and timely reports related to marketing and service goals • Responsible for growing accounts through retaining existing contracts and upselling new solutions • Proactively identify at-risk accounts and execute recovery strategies • Lead renewal strategy, including pricing, positioning, and negotiation support • Develop and maintain tailored Strategic Account Plans (SAP) • Monitor utilization, engagement, and key performance indicators • Coordinate cross-functional support across operations, clinical, and product teams • Act as the voice of the client internally

• Serve as the primary product and operational point of contact for Incisive's specialty lab network • Work directly with lab partners to ensure seamless case transitions across the practice – Incisive – lab workflow • Build and maintain strong working relationships with lab principals and production leads to facilitate open communication, surface friction early, and drive continuous improvement • Manage and streamline onboarding of new labs into the Incisive network, including workflow documentation, pricing, integration readiness, and training • Monitor lab capacity across the network and work proactively with labs and internal teams to prevent backlogs or case delays • Define, track, and enforce quality standards for each lab’s fulfillment, including turnaround time, remake rate, and case acceptance criteria • Develop escalation and remediation playbooks for quality issues, working with clinical support to resolve cases affecting practices • Conduct regular performance reviews with lab partners, sharing data and jointly identifying areas for improvement • Translate lab and practice workflow needs into clear, well-scoped product requirements, user stories, and acceptance criteria • Partner with product and engineering to design, build, and iterate on software that improves case submission, status visibility, quality tracking, and lab communication • Identify opportunities to automate manual touchpoints in the lab workflow, reducing friction for labs, practices, and the Incisive clinical team • Define and own the KPIs that measure lab network health: turnaround time, on-time delivery rate, remake rate, case volume by lab and discipline, and practice satisfaction • Build and maintain dashboards and reports that give internal stakeholders and lab partners clear visibility into performance • Analyze case flow data to identify patterns, inefficiencies, and opportunities for routing or workflow improvements • Deliver regular lab performance summaries to leadership, with clear recommendations and action plans • Partner with Incisive’s sales and growth teams to align lab capacity and capabilities with new practice onboarding plans • Work with clinical support to ensure the team has the tools, information, and processes needed to own every case from scan to delivery • Collaborate with finance and operations on lab pricing, invoicing accuracy, and cost-per-case tracking • Serve as the internal subject-matter expert on lab operations, educating stakeholders across the company on lab capabilities, constraints, and workflows • Contribute to Incisive’s lab network strategy, including decisions about which specialties and geographies to expand into • Evaluate new lab partners against defined criteria and lead the due diligence and onboarding process • Identify opportunities for deeper lab integrations—including data exchanges, automated case routing, and co-developed workflows—that create durable competitive advantages • Stay current on trends in dental lab technology, digital workflows, and materials to inform Incisive’s long-term product direction