SHI International Corp.

• Oversee the performance and development of the sales support team. • Ensure efficient management of service orders, customer issues, and team inboxes to meet service level agreements. • Track and analyze orders, coaching new employees, and resolving escalated issues. • Foster a culture of continuous improvement and professional development.

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals. • Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking. • Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques. • Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets. • Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives. • Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions. • Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners. • Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business. • Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources. • Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations. • Continuously educate oneself to remain current on industry trends, products, and market conditions.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence. • Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes. • Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships. • Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management. • Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention. • Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence. • Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice. • Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals • Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking • Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques • Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets • Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives • Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions • Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners • Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business • Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources • Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations • Continuously educate oneself to remain current on industry trends, products, and market conditions

Role Description The Sr. Solutions Consultant - SDDC will assist SHI's customers in the post-sales implementation of data center infrastructure automation initiatives (Software-Defined Data Center) as clients move towards modern data center solutions and private clouds. This delivery role involves low-level design and the hands-on deployment of enterprise infrastructure and platforms, providing upgrade and migration services, and ensuring seamless integration with existing systems. This position is a remote position with Home Office setup as determined by SHI management. - Performs low-level design and implementation work that may include architecture analysis and design, system migration, and systems engineering. - Responsible for the design and implementation of: - VMware VCF (VMware Cloud Foundation), both Brownfield and Greenfield - VMware VCF (Aria) Automation - VMware Private AI Foundation - Automation and IaC technologies such as Ansible, Terraform, or SaltStack - Proficiency in PowerShell, PowerCLI, and Javascript - Server virtualization & operations - vSAN, Storage, & SAN - VMware NSX and general virtual networking - VMware Tanzu/VKS solutions - Hyperconverged solutions - Serve as the technical lead and subject matter expert on projects and workshops, overseeing the work of others and being accountable for the outcome of the project. - Configuration and upgrade services within our customers’ environment. - Serve as a mentor and provide guidance to other consultants and engineers within the team. - Participate in pre-sales conversations, design, planning of services engagements. - Stay up to date and on top of top industry trends and offerings. - Provide technical leadership and mentorship in a pre-sales and post-sales capacity to support successful understanding, evaluation and adoption of offerings. - Demonstrate long-term thinking as it relates to our Infrastructure practice and customer engagements. Qualifications - Completed Bachelor's Degree in Computer Science, Engineering, or a related field, or relevant work experience. - 5+ years of experience in solutions architecture or working with infrastructure (blade chassis, and servers, hypervisors, storage and storage fabrics, backup solutions). - 5+ years of experience with VMware and associate product range in enterprise environments. - 5+ years of technical experience with increasing responsibility. - Willingness to travel occasionally. - Thorough understanding of virtualization technologies & software-defined datacenter. - Ability to build and maintain systems and solutions leveraging systems and infrastructure. - Strong troubleshooting skills. - Strong written and verbal communication skills. - Excellent organizational skills. - Strong analytical and research skills. - Ability to collaborate with other consultants within the team. - Strong project time management and communication skill. - Consultative approach to deploying enterprise architecture. - Certification in one or more of the following: VCAP, VCP, NVIDIA AI. Requirements - Proficiency in working projects to completion, ensuring goals are met, and stakeholders are satisfied, while communicating project status to project leads - Advanced. - Ability to build and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Advanced. - Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Advanced. - Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Advanced. - Extensive experience working on large scale IT projects related to deployment and configuration – Advanced. Benefits - Medical, vision, dental, 401K, and flexible spending. Company Description Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours.

• Deliver production workflows, ontologies, pipelines, and AIP-powered applications inside customer Foundry environments. • Integrate customer data sources (ERP, CRM, legacy systems, APIs) into Foundry and build operational workflows on top of them. • Partner with the Account Strategist to translate business priorities into concrete deployment plans. • Execute rapid-value deployments in the first 90 days of every engagement. • Contribute to reusable templates and delivery patterns that scale across customers and verticals. • Work directly with customer operational leaders and subject matter experts to refine and operate solutions. • Support account expansion by surfacing new use cases during delivery. • Work across priority verticals including manufacturing, logistics and supply chain, financial services, and healthcare.

• Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives. • Drive revenue growth while improving margin quality, mix, and operational efficiency. • Build and lead a best-in-class Modern Workplace services organization. • Establish standardized service catalogs and methodologies. • Drive improvements in service profitability and customer satisfaction. • Implement a formal project and program management framework across all Modern Workplace Services initiatives. • Transform the services organization into a disciplined, data-driven operating model. • Define and execute a global partner strategy across OEMs and service providers. • Assess and evolve organizational design to support scale and efficiency.

Role Description The Enterprise Architect – AI Solutions is a strategic, customer-facing member of the Advanced Growth Technologies Team. This role serves as a consultative partner for large enterprise customers, focusing on understanding their goals and strategies and mapping solutions to business outcomes. The Enterprise Architect brings a deep understanding of technology solutions and capabilities across AI/GenAI Infrastructure, Next-Gen Hybrid Infrastructure, Modern Workplace, Hybrid Cost Management, and Enterprise Cybersecurity. This position reports to the Director of Enterprise Architecture in Advanced Growth Technologies. This is a remote position with a Home Office setup but may require travel to SHI headquarters for meetings as determined by SHI management. - Demonstrate leadership to ensure SHI’s recommended solutions are comprehensive, meet customer expectations, and achieve business objectives - Engage with multiple levels of stakeholders within client organizations to gain insights into their environment - Translate client business and technical objectives into actionable solutions - Act as a liaison between client stakeholders and SHI subject matter experts (SMEs) - Position SHI services and drive development of supporting documentation - Manage opportunities and engage specialty resources to support multi-faceted solution development - Deliver a world-class customer experience - Participate in account planning and execution - Continuously learn to understand and position SHI service offerings - Align territorially with strategic OEM partners - Educate and develop sales teams on technical selling, product training, SHI services, and technology trends Qualifications - Proficiency with Microsoft Office products, including Visio, PowerPoint, Excel, and Word - Experience building and understanding detailed SOW documentation - Strong written and verbal communication skills - Strong presentation skills - Proven ability to build relationships with customers - Ability to work effectively across all levels of an organization (internal and external) - Ability to work independently and collaboratively within a team environment - Ability to lead, influence, and contribute as a team member - Ability to train and disseminate technical and operational information - Ability to resolve and close complex technical and selling situations - Results-driven with a strong sense of urgency - Strong attention to detail, organization, and follow-up skills - Initiative to research and resolve problems with a positive attitude - Exceptional time management skills - Strong documentation skills, including system/network diagrams and presentations - Proactive mindset and strong passion for technology Requirements - 7+ years of client-facing experience working on complex data center, cloud, security, or network infrastructure solutions - Experience supporting enterprise accounts preferred - Familiarity with the RFI/RFP process - Conceptual understanding of Disaster Recovery, Business Continuity, High Availability solutions, and virtualization technologies - Expertise in technologies including Dell, NetApp, HPE, NVIDIA, Cisco, Palo Alto, Pure Storage, Azure, and AWS - Experience with public and private cloud solutions - Up to 25% travel required Benefits - Medical, vision, dental - 401K - Flexible spending Company Description Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. - Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours.

Role Description The Senior Manager of Partner Management is responsible for developing strategic partner plans to drive mutual growth and align with organizational goals while maintaining strong, long-term relationships with key partners. This role involves leading negotiations, analyzing partner performance, and collaborating with cross-functional teams to integrate partner solutions and identify new opportunities. The ideal candidate will provide leadership to the partner management team, implement training programs, ensure compliance with agreements, and regularly report performance metrics to senior management, fostering continuous improvement and professional development. - Lead and develop a team of Microsoft sellers focused on net-new customer acquisition, customer retention and growth across all revenue streams - Set performance expectations tied to revenue growth and customer outcomes - Implement standardized sales processes and cadences across regions - Use data-driven insights to refine strategy and improve performance consistency - Define and operationalize GTM strategies aligned with SHI’s priorities - Cross-functional partnership across departments to ensure excellence - Build executive-level relationships with Microsoft stakeholders and establish strong collaboration with Microsoft sellers to maximize co-sell opportunities - Ensure proactive lifecycle management and customer success alignment - Represent the organization in joint planning and partner reviews - Serve as an executive escalation point for complex acquisition deals, contract negotiations, and competitive displacement scenarios Qualifications - Customer‑Centric & Outcome‑Driven: Demonstrates a strong focus on understanding customer business objectives and success criteria - Accountable & Disciplined: Maintains strong operational hygiene across account planning, pipeline, and engagement tracking - Collaborative & Influential: Works effectively across sales, services, and partner teams to deliver cohesive solutions - Communication & Executive Presence: Communicates clearly and confidently with stakeholders at multiple levels, including executive audiences - Adaptability & Learning Agility: Quickly learns new products and solutions - Consultative Selling & Value Articulation: Experience identifying and qualifying expansion opportunities within existing accounts - Proactive & Growth‑Oriented: Takes ownership of customer outcomes rather than reacting to issues as they arise Requirements - Completed Bachelor’s Degree or relevant work experience required - Ability to travel to SHI, Partner, and Customer Events - 5+ years of experience in sales specific role - 3+ years of experience selling Microsoft products - 1+ years of leadership, or leadership equivalent, experience - Earn and maintain relevant Microsoft certifications and badges - Ensure the team consistently delivers against key metrics Benefits - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities - Health, wellness, and financial benefits to offer peace of mind to you and your family - World-class facilities and the technology you need to thrive – in our offices or yours Company Description Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.