SHI International Corp.

Role Description The Google for Education Solutions Engineer is a senior, customer-facing technical leader responsible for managing the full lifecycle of Google for Education engagements—from pre-sales discovery and solution design through deployment, optimization, and long-term success. This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements. Key Responsibilities - Pre-Sales & Solution Engineering - Lead technical discovery sessions with K–12 and education customers - Design and present solutions across Google Workspace for Education - Deliver product demonstrations, proofs of concept (POCs), and technical validations - Advise on licensing strategies (e.g., Fundamentals, Education Plus) - Partner with account teams to advance opportunities and remove technical blockers - Deployment & Implementation - Guide customers through deployment of Google for Education environments - Develop scalable deployment strategies and implementation best practices - Ensure alignment between pre-sales solution design and post-sales execution - Post-Sales Support & Optimization - Provide advanced support within the Google Admin Console: User and device management, policy configuration, security and compliance optimization - Serve as a Tier 2/3 escalation point for complex issues - Collaborate with Google support on critical escalations - Support onboarding, migrations, and integrations - Recommend performance, security, and usability improvements - Customer Success & Growth - Act as a trusted technical advisor to customers - Drive adoption, satisfaction, and long-term retention - Identify expansion opportunities (licensing, services, and solutions) - Deliver customer and internal enablement and training - Support renewal efforts by reinforcing measurable technical outcomes - Google Partner Engagement & Go-to-Market Alignment - Complete and maintain required Google partner certifications and credentials - Promote increased engagement with Google sales teams aligned to Google priorities - Lead SHI initiatives related to Google Workspace for Education - Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services - Partner with sales to identify and develop new pipeline opportunities - Support deal execution through field engagement support - Deliver ongoing Google solution training to SHI sales teams - Collaborate with marketing on product launches and campaign execution - Participate in Google cadence calls, partner updates, and webinars - Collaboration & Strategy - Partner with sales, services, marketing, and education strategy teams - Contribute to development of scalable service offerings and delivery models - Establish technical best practices and delivery standards - Maintain expertise on Google roadmap and education industry trends Qualifications - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) - 3-5 years supporting Google Workspace for Education environments - Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management - Proven Tier 2/3 troubleshooting capabilities - Strong communication, presentation, and stakeholder engagement skills - Ability to manage multiple concurrent engagements independently - Experience working in K–12 or public sector education - Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments Preferred Qualifications - Google Certified Administrator (or higher certification) - Experience supporting partner programs or vendor-aligned go-to-market motions - Experience in pre-sales solution engineering and post-sales technical delivery/support Benefits - Medical, vision, dental - 401K - Flexible spending Compensation The estimated annual pay range for this position is $105,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Equal Employment Opportunity M/F/Disability/Protected Veteran Status

Role Description The SHI Services Solutions Engineer, Data Visualization, is a core contributor within our Microsoft Data and AI practice, responsible for designing, developing, and delivering enterprise-grade data visualization and analytics solutions using Microsoft technologies. This role focuses on transforming complex data into clear, accessible, and actionable insights that drive business outcomes. - Design and deliver enterprise Power BI analytics solutions, including dashboards, reports, and semantic models, aligned to business objectives and user needs. - Leverage Tabular Editor, Power Query, and DAX to create optimized dataflows, semantic models, and complex calculations for scalable analytics solutions. - Apply human-centered design (HCD) principles and information design best practices to promote intuitive user experiences and maximize data understanding. - Ensure all deliverables align with WCAG 2 or 508 accessibility standards within the tool capabilities, supporting inclusive analytics that align with user needs. - Lead discovery sessions and collaborate with architects, data engineers, and client stakeholders to translate business questions into effective analytics solutions. - Implement governance, security, and access controls, including Row Level Security and role-based access in compliance with client requirements. - Support client adoption through documentation, training, and post-implementation support. - Contribute reusable assets, standards, and best practices to the Data and AI consulting practice. - Maintain accountability for deliverables, proactively managing risks, dependencies, and quality. - Provide ongoing support for post-implementation activities, including troubleshooting, minor adjustments, and client queries. Qualifications - Bachelor’s degree in Analytics, UX Design, Information Design, Computer Science, or equivalent practical experience. - Three or more years of experience delivering enterprise analytics solutions using Power BI, including semantic modeling, DAX, and performance optimization. - Strong understanding of data modeling concepts and experience working with relational data sources using SQL or equivalent query languages. - Demonstrated application of human centered design principles in analytics or visualization solutions. - Experience working in a consulting or enterprise delivery environment with direct client engagement. - Ability to independently manage multiple deliverables across concurrent projects. - Strong communication skills with the ability to explain technical concepts to both technical and nontechnical audiences. - Understanding of data governance, security, and privacy concepts in analytics solutions. - Commitment to continuous learning in Microsoft cloud and analytics technologies. - Eligible to work in environments handling sensitive government or healthcare data (background check may be required). - Commitment to continuous learning and professional development in modern Microsoft cloud technologies and consulting practices. Requirements - Microsoft Certified: Power BI Data Analyst Associate (PL 300). - Microsoft Fabric Analytics Engineer Associate (DP 600) or obtain within the first year. - Experience working with Microsoft Fabric and Azure analytics services. - Advanced proficiency with Tabular Editor and semantic model lifecycle management. - In-depth understanding of WCAG 2 or 508 accessibility standards and their application in data reporting solutions. - Experience creating custom visuals using Deneb or similar frameworks. - Familiarity with ETL concepts, dimensional modeling, and enterprise analytics architectures. - Experience supporting analytics solutions in regulated or security conscious environments. - Familiarity with Microsoft Fabric and its integration with Power BI for advanced analytics. - Advanced proficiency in Tabular Editor or similar tools for semantic model design and management. - Understanding of data engineering principles, including ETL processes, dimensional modeling, and integration with cloud data platforms. - Experience supporting large-scale enterprise data projects, including secure data handling and compliance requirements. - Knowledge of Azure Data Lake Storage, Synapse Analytics, Azure Databricks, and related Microsoft cloud ecosystem components. - Exposure to data governance practices and the implementation of role-based access controls in analytics solutions. - Exposure to managing access to data leveraging Row Level Security (RLS) and role-based access to reporting artifacts through Power BI apps with internal and external stakeholders. Benefits - Medical, vision, dental, 401K, and flexible spending.

• Oversee the performance and development of the sales support team. • Ensure efficient management of service orders, customer issues, and team inboxes to meet service level agreements. • Track and analyze orders, coaching new employees, and resolving escalated issues. • Foster a culture of continuous improvement and professional development.

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals. • Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking. • Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques. • Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets. • Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives. • Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions. • Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners. • Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business. • Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources. • Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations. • Continuously educate oneself to remain current on industry trends, products, and market conditions.

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence. • Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes. • Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships. • Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management. • Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention. • Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence. • Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice. • Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals • Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking • Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques • Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets • Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives • Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions • Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners • Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business • Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources • Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations • Continuously educate oneself to remain current on industry trends, products, and market conditions

Role Description The Sr. Solutions Consultant - SDDC will assist SHI's customers in the post-sales implementation of data center infrastructure automation initiatives (Software-Defined Data Center) as clients move towards modern data center solutions and private clouds. This delivery role involves low-level design and the hands-on deployment of enterprise infrastructure and platforms, providing upgrade and migration services, and ensuring seamless integration with existing systems. This position is a remote position with Home Office setup as determined by SHI management. - Performs low-level design and implementation work that may include architecture analysis and design, system migration, and systems engineering. - Responsible for the design and implementation of: - VMware VCF (VMware Cloud Foundation), both Brownfield and Greenfield - VMware VCF (Aria) Automation - VMware Private AI Foundation - Automation and IaC technologies such as Ansible, Terraform, or SaltStack - Proficiency in PowerShell, PowerCLI, and Javascript - Server virtualization & operations - vSAN, Storage, & SAN - VMware NSX and general virtual networking - VMware Tanzu/VKS solutions - Hyperconverged solutions - Serve as the technical lead and subject matter expert on projects and workshops, overseeing the work of others and being accountable for the outcome of the project. - Configuration and upgrade services within our customers’ environment. - Serve as a mentor and provide guidance to other consultants and engineers within the team. - Participate in pre-sales conversations, design, planning of services engagements. - Stay up to date and on top of top industry trends and offerings. - Provide technical leadership and mentorship in a pre-sales and post-sales capacity to support successful understanding, evaluation and adoption of offerings. - Demonstrate long-term thinking as it relates to our Infrastructure practice and customer engagements. Qualifications - Completed Bachelor's Degree in Computer Science, Engineering, or a related field, or relevant work experience. - 5+ years of experience in solutions architecture or working with infrastructure (blade chassis, and servers, hypervisors, storage and storage fabrics, backup solutions). - 5+ years of experience with VMware and associate product range in enterprise environments. - 5+ years of technical experience with increasing responsibility. - Willingness to travel occasionally. - Thorough understanding of virtualization technologies & software-defined datacenter. - Ability to build and maintain systems and solutions leveraging systems and infrastructure. - Strong troubleshooting skills. - Strong written and verbal communication skills. - Excellent organizational skills. - Strong analytical and research skills. - Ability to collaborate with other consultants within the team. - Strong project time management and communication skill. - Consultative approach to deploying enterprise architecture. - Certification in one or more of the following: VCAP, VCP, NVIDIA AI. Requirements - Proficiency in working projects to completion, ensuring goals are met, and stakeholders are satisfied, while communicating project status to project leads - Advanced. - Ability to build and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Advanced. - Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Advanced. - Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Advanced. - Extensive experience working on large scale IT projects related to deployment and configuration – Advanced. Benefits - Medical, vision, dental, 401K, and flexible spending. Company Description Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours.

• Deliver production workflows, ontologies, pipelines, and AIP-powered applications inside customer Foundry environments. • Integrate customer data sources (ERP, CRM, legacy systems, APIs) into Foundry and build operational workflows on top of them. • Partner with the Account Strategist to translate business priorities into concrete deployment plans. • Execute rapid-value deployments in the first 90 days of every engagement. • Contribute to reusable templates and delivery patterns that scale across customers and verticals. • Work directly with customer operational leaders and subject matter experts to refine and operate solutions. • Support account expansion by surfacing new use cases during delivery. • Work across priority verticals including manufacturing, logistics and supply chain, financial services, and healthcare.

• Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives. • Drive revenue growth while improving margin quality, mix, and operational efficiency. • Build and lead a best-in-class Modern Workplace services organization. • Establish standardized service catalogs and methodologies. • Drive improvements in service profitability and customer satisfaction. • Implement a formal project and program management framework across all Modern Workplace Services initiatives. • Transform the services organization into a disciplined, data-driven operating model. • Define and execute a global partner strategy across OEMs and service providers. • Assess and evolve organizational design to support scale and efficiency.