• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders. • Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention. • Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap. • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities. • Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking. • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities. • Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements. • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy. • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support. • Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates. • Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement. • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

• As Regional Account Manager, you are the regional business owner with focus on increasing HCP awareness and understanding of promoted Mirum product • Identifies and establishes strong relationships with key thought leaders and customers; demonstrated ability to recognize and devote the necessary time and resources needed to engage with HCP’s to create advocates • Possesses an entrepreneurial approach with a focus on ownership and accountability to maximize/exceed individual and company goals • Understand healthcare trends in the Rare Disease community and apply strategies to mitigate account access challenges • Employ strong organizational and analytical skills to optimize growth, including the ability to analyze business data to develop strategic and actionable business plans • Demonstrates and enhances Mirum’s culture of compliance, integrity, and transparency • Development and maintain strong partnerships across commercial, compliance, medical affairs functions. • Drive change through influence and innovation

• As Regional Account Manager, you are the regional business owner with focus on increasing HCP awareness and understanding of promoted Mirum product • Identifies and establishes strong relationships with key thought leaders and customers; demonstrated ability to recognize and devote the necessary time and resources needed to engage with HCP’s to create advocates • Possesses an entrepreneurial approach with a focus on ownership and accountability to maximize/exceed individual and company goals • Understand healthcare trends in the Rare Disease community and apply strategies to mitigate account access challenges • Employ strong organizational and analytical skills to optimize growth, including the ability to analyze business data to develop strategic and actionable business plans • Demonstrates and enhances Mirum’s culture of compliance, integrity, and transparency • Development and maintain strong partnerships across commercial, compliance, medical affairs functions • Drive change through influence and innovation

Role Description StarRez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers. You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored StarRez solutions that deliver measurable value. Your mission is twofold: - Work alongside our internal teams to ensure customer happiness and success. - Drive growth by identifying upsell opportunities aligned to customer needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. You’ll collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in-depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires: - The ability to manage competing priorities. - Engage proactively with customers. - Consistently deliver against revenue, customer engagement, and data integrity targets. This role is ideal for a sales professional who thrives in a metrics-driven environment, enjoys managing complex sales cycles, and is motivated by building long-term, commercially impactful partnerships. Qualifications - 3+ years of experience in a quota-carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets OR - 5+ years of experience in student accommodation, PBSA, higher education, or multi-family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships. - Proven ability to operate in a metrics-driven sales environment, including pipeline management and quota attainment. - Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region. - Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions. - Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands. - Strong communication and relationship-building skills, with confidence engaging stakeholders across multiple levels and organisations. Requirements - Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets. - Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure. - Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers. - Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes. - Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions. - Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities. - Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences. - Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning. - Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools. - Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account growth. Benefits - Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years. - A supportive team environment with emphasis on learning and development opportunities. - Our Promise: You will learn, grow, and be appreciated for your impact and contributions. - Z-Factor: Work with a team of caring, high-performing, and passionate people.