• Provide leadership and guidance for the use of NMHC standard project management and process improvement methodologies • Manage project lifecycle of initiate, plan, execute, close, complete projects including IT value measurement definition • Assists in the organizational development and enhancement of project/process management competence • Develop educational, coaching and mentoring programs necessary to support the adoption of NMHC project and process methodologies • Leads comprehensive planning efforts necessary to establish measure, enhance and report organizational management performance • Participate in regular project review meetings where status on milestone performance, issues, project changes and budgets are communicated • Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information, regulation/project developments among team members, NMHC Executives (sponsors) and vendor partners • Selects and/or establishes the necessary policies, methodologies, procedures and practices to support process and project managers • Establish and maintain effective communications within the Agile Office and broader organization report program and project status • Provide assessment and report of overall portfolio performance to various executive groups • Leads selection and/or development of appropriate organizational standards for software tools necessary to support successful project management, budget reporting and resource allocation • Leads development and maintenance of appropriate project infrastructure, tools and/or methods necessary to communicate and coordinate project detail and status • Ensure the development and management of individual project budgets; serve as a primary resource to individual project leaders for budget planning, particularly the annual capital planning and submission process • Demonstrate the ability to work with the technical and applications teams to develop project tasks, work effort required for these tasks, and define a work schedule with planned dates • Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office function to support the achievement of successful, on-time and on-budget delivery of IT commitments • Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate • Conduct process assessments, identifying non-value-added activities • Develop and execute plans to improve these processes using NMHC process improvement methodologies (DMAIC) • Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior • Participate in and/or support relevant IT benchmarking, survey and specific research activities as well as subject matter related educational seminars and events • Support the development of executive level presentations that are related to initiatives • Be responsible for understanding vendor contracts with NMHC to ensure vendor compliance to project schedules, contractual agreements and compliance with NMHC standards • Maintain central file of active vendor contracts • Participate in the NMHC capital and operating budget planning process • Proficient knowledge of budget preparation, budget management and budget change control

• Build and maintain AMER dashboards and recurring reporting for partner program health and outcomes (adoption, partner-sourced inputs, play performance, incentives throughput) • Independently define metrics, data models, and documentation (definitions + user guides) so reporting is trusted and reusable • Develop seller-facing, read-only reporting experiences that make partner signals actionable (e.g., “my patch” views and account drilldowns with signal type/recency and the right Stripe contact) • Partner with GTM Ops and data owners to improve data availability and correctness; identify gaps and drive pragmatic fixes • Own the A&C Programs operating interface with the sales development representatives that support partners including developing intake standards, routing rules, play briefs, QA loop, and weekly/monthly performance readouts tied to SLAs and pipeline outcomes. • Operationalize and track the effectiveness of partner-ready sales plays end-to-end (inputs, workflows, scorecards, iteration loop) and drive a consistent cadence to monitor and improve execution. • Improve incentives/funding request readiness and cycle time via templates, completeness checks, and tracking—so incentives owners can focus on approvals/contracting while execution stays unblocked • Proactively identify at-risk program/analytics work and step in to unblock delivery when timelines or data quality are at risk.

• Drive End-to-End Integration: Lead the execution of all post-acquisition integration plans from initial planning through final handover to the business, owning timelines, managing risks, and facilitating all key integration meetings. • Track Strategic Synergies: Be responsible for tracking the realization of all financial and strategic synergies modeled by Corporate Development during the diligence phase. • Create Structure & Accountability: Translate high-level integration goals into detailed project roadmaps, charters, RACIs, and workflows that create momentum across teams. • Manage Cross-Functional Execution: Partner with leaders across Product, Finance, Sales, and Operations to align on priorities, remove roadblocks, and push execution forward. • Ensure Executive Visibility: Maintain crisp project documentation and dashboards, and inform all stakeholders, including senior leadership, on progress and escalations. • Build the M&A Playbook: Codify learnings from each deal into a repeatable M&A integration playbook that will scale across all future acquisitions.

• Support overall program planning, execution, and control across the full program lifecycle. • Drive execution of program objectives related to cost, schedule, performance, and risk. • Coordinate cross-functional teams or subcontractors to ensure alignment with contract requirements and milestones. • Support workforce planning and resource reallocation in response to schedule changes, contract modifications, or proposal efforts. • Act as the Program Manager in their absence, including leading internal and customer-facing meetings. • Develop, maintain, and analyze program schedules using Microsoft Project, including logic ties, critical path analysis, and schedule status updates. • Monitor program financial performance, including EACs, ETCs, and cost/schedule variances. • Identify, assess, and track program risks and opportunities; support mitigation planning and execution. • Serve as a key point of contact with government customers and internal leadership.