Stord

• Build and lead core product positioning and messaging that clearly differentiates Stord across enterprise logistics, fulfillment, and supply chain technology. • Own and evolve go-to-market strategy for product launches, vertical plays, and key strategic initiatives. • Serve as a trusted GTM advisor to senior leadership—bringing strong perspective on what will and won’t land in market, and when to refine or reframe direction. • Partner tightly with Product Management and Revenue leadership to translate roadmap and customer insights into clear, actionable GTM narratives. • Drive sales and customer success enablement, ensuring teams have the tools, narratives, and competitive clarity to win in-market. • Establish feedback loops between customers, Product, and Revenue teams to continuously refine positioning and product-market fit signals. • Act as both strategist and executor—comfortable operating at the 30,000-foot level while still getting into the details when needed (writing, decks, messaging, etc.).

Role Description The Senior Operations Manager – ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region. Key Responsibilities - Program Execution & Oversight - Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region. - Ensure consistent application of SOPs, KPI tracking, and corrective action processes. - Lead deployment of ICQA tools, training matrices, and network-standard reporting. - Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy. - Performance & Metrics - Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates. - Review daily/weekly data to identify trends, high-risk areas, and performance drift. - Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability. - Compliance & Governance - Ensure compliance with GMP, GDP, and customer-specific quality requirements. - Support execution of CAPA, audit responses, and inventory-related escalations. - Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity. - People Leadership - Directly manage and develop site-level ICQA Managers or Supervisors across the region. - Create a culture of accuracy, accountability, and proactive problem-solving. - Partner with HR and Ops Directors to forecast staffing, training, and succession planning. - Continuous Improvement - Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting. - Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy. - Support root cause analysis and CAPA implementation to address errors and control gaps. Qualifications - Bachelor’s degree in Operations, Supply Chain, Business, or related field. - 5–8 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance. - Proven success managing multi-site operations within a 3PL, retail, or eCommerce network. - Strong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred). - Excellent communication, leadership, and cross-functional collaboration skills. - Willingness to travel 50 –70% to assigned regional sites.

Role Description As a Tax Manager, you will build and own our tax function from the ground up — serving as the company's first dedicated internal tax professional and the subject matter expert on all aspects of Stord's domestic and international tax obligations. This is a high-impact, high-visibility individual contributor role that goes well beyond compliance. You will own the full tax function, drive strategic tax planning, and serve as a trusted advisor to the CFO, Controller, and Legal team as Stord grows, acquires, and scales globally. Reporting to the Controller and working closely with Legal, FP&A, Corporate Accounting, Billing, and external advisors, you will bring order, rigor, and proactive strategy to a tax footprint that now spans multiple federal, state, and international jurisdictions. What You'll Do - Indirect Tax Compliance - Own end-to-end US sales and use tax compliance — including nexus analysis, registration, filing, audit response, and ongoing monitoring of economic nexus thresholds across all active and emerging jurisdictions. - Manage VAT, GST, and HST compliance across international jurisdictions as Stord expands its global footprint. - Partner with Revenue and Legal teams to ensure proper tax treatment of new product lines, business models, and customer structures. - Income Tax & Planning - Coordinate federal, state, and international income tax return preparation with external preparers — reviewing returns and managing filing logistics prior to submission. - Manage estimated tax payments, extensions, and tax provision support. - Identify and pursue applicable tax credits including R&D tax credits, WOTC, and other applicable incentives. - Provide proactive tax planning recommendations to reduce Stord's effective tax rate and optimize the company's tax position as it scales. - Transfer Pricing - Develop, maintain, and update transfer pricing documentation for intercompany transactions across all legal entities. - Ensure intercompany agreements are properly structured and aligned with arm's-length standards. - Coordinate with Legal and external advisors to ensure compliance across all relevant tax jurisdictions. - Property & Payroll Tax - Manage annual personal property tax filings across all facility locations accurately and on time. - Oversee payroll tax compliance and coordinate payroll tax credit reviews in partnership with the HR and Payroll teams. - Transactional Tax - Serve as the primary internal tax advisor for complex transactions including acquisitions, secondary transactions, and significant corporate restructurings. - Review deal structures for tax efficiency and flag material risks to the CFO and Legal team prior to close. - Support post-close integration from a tax structuring and compliance perspective. - Tax Operations & Governance - Build and maintain a comprehensive tax compliance calendar ensuring zero missed filings or deadlines across all jurisdictions. - Manage Stord's external tax advisor network — rationalizing relationships and identifying where in-house capabilities are sufficient to reduce unnecessary spend. - Maintain tax-related records, documentation, and support schedules for financial statement audits. - Stay current on legislative and regulatory changes and proactively communicate impacts and implications to leadership. Qualifications - CPA required. - 7+ years of tax experience, including meaningful experience across both public accounting and corporate tax roles. - Proven expertise in US multi-state sales and use tax compliance, including nexus analysis and economic nexus threshold management. - Experience with VAT, GST, and/or HST compliance in at least one international jurisdiction. - Working knowledge of federal and state income tax compliance and planning for a multi-entity corporate structure. - Familiarity with transfer pricing concepts and documentation requirements. - Experience managing personal property tax filings across multiple locations. - Ability to manage multiple compliance deadlines simultaneously with high accuracy and minimal oversight. - Strong written and verbal communication skills with the ability to translate complex tax concepts clearly for non-tax stakeholders. Preferred Qualifications - MST, LLM (Tax), or equivalent advanced tax credential. - Prior experience in a high-growth technology, SaaS, or logistics company. - Exposure to M&A tax structuring and/or tax due diligence in a corporate or advisory context. - Experience building a tax function at a scaling company — including establishing compliance calendars, documentation standards, and advisor management frameworks. - Familiarity with payroll tax credits including WOTC and R&D tax credit calculations. - Experience working with tax automation software (e.g., Avalara, Vertex, or similar).

Role Description Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Qualifications - Energetic and motivated individuals - Experience in commerce-enablement technology - Background in fulfillment services Requirements - Ability to work in a rapidly growing environment - Strong understanding of e-commerce and logistics - Proven track record in driving customer loyalty Benefits - Opportunity to work with leading brands - Competitive compensation package - Growth opportunities within a rapidly scaling company Company Description Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

• Provide technical direction and guidance to engineering teams, ensuring alignment with business goals and industry best practices. • Lead the design and implementation of scalable, reliable, and secure systems, while maintaining a focus on simplicity and maintainability. • Tackle complex technical challenges across the stack, driving innovation and delivering efficient solutions. • Guide and mentor engineers at various levels, fostering a culture of continuous learning and professional development. • Partner with Product, Design, and other stakeholders to define and prioritize work, ensuring the successful delivery of high-quality features. • Set and uphold high standards for code quality, testing, and software development practices. • Influence and shape the technology strategy and contribute to the evolution of the engineering organization. • Lead cross-team technical initiatives and contribute to scaling processes, tools, and technologies.

• Lead Executive Business Reviews with high-profile brand partners (CEO/COO level) • Move beyond troubleshooting to proactively "white-board" delivery solutions • Influence Stord’s internal product and technology roadmap • Oversee the parcel lifecycle for Stord’s entire portfolio • Serve as the ultimate escalation point for complex parcel operational issues • Lead the development of advanced BI dashboards • Define and execute the long-term roadmap for the Parcel Experience team • Lead and mentor a team of specialists if applicable

• Own the ERP Lite roadmap within Stord's OMS - taking a set of capabilities already in motion and continuing to extend the roadmap over time, with the goal of making Stord the operating system brands run their business on, not just their orders. • Lead a dedicated engineering team through sprint planning, backlog management, and day-to-day delivery - setting the pace, removing blockers, and ensuring the team always has the context they need to ship without waiting on you. • Get close to the brands using Stord's OMS and the finance and operations leaders inside them - understanding how they actually manage costs, reconcile month-end, and make inventory decisions today, and translating that into product requirements that replace their spreadsheets and point solutions. • Track the ERP-lite competitive landscape closely enough to know where Stord needs to lead, where parity is sufficient, and where a competitor's roadmap should change yours. • Partner with Stord's AI, Logistics, and Commerce product teams to ensure ERP Lite capabilities are integrated into the broader platform rather than bolted on, particularly where cost and operational data flows across product surfaces. • Communicate roadmap progress, tradeoffs, and risks to leadership clearly and proactively - you are the authoritative voice on this track and are expected to surface problems before they become surprises.

• Personally own and drive the full-cycle recruiting process • Act as a player-coach for a team of recruiters • Guide and evolve our talent acquisition strategy • Serve as a strong talent advisor to the leadership team • Oversee key relationships with offshore partners

Role Description The Carrier Relations Lead is a key driver in optimizing our global transportation network, with a specific focus on our UK and European footprint. Beyond leading RFPs and carrier design, you will act as the commercial architect for our EMEA shipping products, owning pricing strategy and margin health. Additionally, you will serve as the subject matter expert on UK/EU tax and compliance, partnering with the Sales team to help prospective clients navigate the complexities of international fulfillment and our software solutions. Strategy & Network Expansion - Lead Pan-European end-to-end RFP processes: - Identify, vet, select, and implement new carriers to support business growth and cost-saving initiatives. - Network Design: - Maintain and evolve a comprehensive parcel carrier strategy for our European fulfillment centers, balancing National Posts (e.g., DHL, La Poste) with regional heroes and final-mile specialists. - Cost Optimization: - Formulate recommendations for domestic and international strategies by analyzing spend patterns and forecasting demand. Commercial & Margin Management - Pricing & Margin Control: - Own the "Buy/Sell" rate spread. Set customer-facing rate cards and manage gross margin health to ensure parcel services meet profitability targets. - Surcharge & Pass-Through Management: - Monitor carrier surcharges (fuel, peak, etc.) and ensure accurate pass-through logic to protect company margins. Compliance & Sales Enablement - Regulatory Expertise: - Serve as the internal SME for UK/EU tax and compliance (VAT, IOSS, Customs Duties, EORI) specifically as they relate to our fulfillment services and software products. - Technical Sales Support: - Support the Sales and Solutions teams in high-stakes prospect meetings, providing the expert guidance needed to solve a client’s complex cross-border shipping hurdles. Carrier Management & Accountability - Daily Problem Solving: - Act as the primary escalation point for day-to-day carrier issues, including missed pickups, capacity constraints, and hub injections. - Performance Accountability: - Monitor carrier performance against SLAs; host regular business reviews (QBRs) and hold carriers financially or operationally accountable for service failures. - Process Engineering: - Create and maintain Standard Operating Procedures (SOPs) that bridge the gap between our fulfillment centers and carrier operations. - Cross-Border Excellence: - Manage the complexities of intra-EU shipping and non-EU lanes (e.g., UK, Switzerland), ensuring carriers navigate customs and transit requirements seamlessly. Analytics & Collaboration - Cross-Functional Alignment: - Work closely with Finance, Operations, and CX to ensure logistics strategies align with broader business goals. - Metric Ownership: - Drive improvements in key performance indicators (KPIs) including On-Time Delivery (OTD), Ship-to-Deliver speed, and cost-per-package. - Data Translation: - Use SQL and BI tools to turn complex shipping data into actionable insights for leadership. Qualifications - 5+ years of experience in logistics, transportation, or supply chain operations, with a proven track record in the European parcel market. - Deep understanding of the European carrier landscape, including PUDO (Pick-Up Drop-Off) networks and Out-of-Home (OOH) delivery trends. - Practical experience running formal RFPs and negotiating commercial contracts with major European carriers. - Advanced Excel is required. Proficiency in BI tools (Tableau, Power BI, or Looker) is essential. - SQL skills preferred. - Experience working within WMS, TMS, or ERP environments (e.g., SAP, Manhattan, Blue Yonder). - The ability to be "firm but fair" with external partners and clear when presenting data to internal stakeholders. - Professional fluency in English is required. Proficiency in additional EU languages is a plus.

• Own the AI product roadmap and execution • Ensure AI is embedded in operations and workflows • Drive transition to agentic development in engineering • Make key architectural decisions for AI • Align AI strategy across product, engineering, and data • Build and retain an exceptional AI team