Stord

• Drive the end-to-end software development lifecycle (SDLC) for Stord’s core WMS and TMS • Lead technical design and architectural discussions • Act as a strategic partner to operations leadership • Develop the software architecture required to support dynamic task interleaving • Lead the software programs required to evolve our WMS capabilities into a fully functioning Warehouse Execution System (WES)

• Take validated technologies and workflows from the lab environment and seamlessly integrate them into pilot deployments at live production facilities. • Develop comprehensive, scalable deployment playbooks for hardware installations, facility layout modifications, and labor management transitions. • Manage the cost, schedule, and risk management of large-scale automation deployments across multiple distribution centers, ensuring minimal disruption to ongoing customer service levels. • Re-engineer existing facility processes to accommodate new capabilities like multi-pass picking, dynamic slotting, and co-mingled inventory strategies. • Lead Lean/Six Sigma initiatives on the warehouse floor to optimize travel distance, material flow, and throughput capacity alongside new automation deployments. • Create, document, and train local facility management teams and warehouse associates on the new operational standards defined by Stord Labs. • Act as the primary bridge connecting the lab’s core innovation team, local facility General Managers, and Stord’s executive leadership. • Oversee on-site hardware vendor installations, site acceptance testing (SAT), and user acceptance testing (UAT) during the pilot and rollout phases.

• Drive the end-to-end software development lifecycle (SDLC) for Stord’s core WMS and TMS. • Lead technical design and architectural discussions. • Act as a strategic partner to operations leadership. • Develop the software architecture required to support dynamic task interleaving, wave/waveless planning. • Oversee the transition of validated lab experiments into pilot deployments at live production facilities. • Lead cross-functional triage sessions during pilot testing to identify, troubleshoot, and fix software bugs or orchestration bottlenecks.

Role Description As a Parcel Systems Analyst, you’ll own the core systems, data integrity, and configuration logic that power Stord’s parcel network. You’ll be the go-to expert for turning client requirements and carrier rules into accurate, scalable, and auditable system configurations. This role sits at the intersection of operations, product, engineering, and client experience, ensuring we launch new customers and carriers cleanly, maintain the accuracy and efficiency of our rate engine, and support our parcel network as we continue to scale. You’ll thrive here if you love solving complex configuration puzzles, building structure from ambiguity or uncertainty, and creating repeatable systems that reduce errors and unlock scale. What You’ll Do - Own Client & Carrier Onboarding - Lead the full Parcel configuration lifecycle for new client launches. - Translate sales, client, and ops requirements into clean, accurate system setups. - Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives. - Rate & Account Configuration - Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems. - Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager. - Ensure all rate changes, migrations, and go-lives follow controlled, documented processes. - Systems & Process Documentation - Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates. - Create structure and clarity around unwritten or legacy processes. - Identify failure points, close documentation gaps, and drive process standardization across the program. - Operational & Technical Support - Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation. - Assist with data tracking for strategic initiatives and provide insights to leadership as needed. - Troubleshoot carrier API integrations and rate engine discrepancies with a structured, root-cause-first approach. - Project Management - Manage multi-phase configuration projects (including M&A migrations) end-to-end. - Build project plans independently and keep cross-functional stakeholders aligned. - Ensure tasks stay on scope, on timeline, and fully documented. Qualifications - Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system. - Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers). - Familiarity with API’s, JSON, and other systems communication protocols and formats. - Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables). - Experience managing large datasets with a high bar for accuracy. - Basic SQL or database query experience for troubleshooting and validation (preferred). - Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system. - Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs. - Strong analytical instincts with the ability to pinpoint the true source of system or data issues. - Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight). - Skilled at translating complex technical requirements into clear updates for both technical and non-technical audiences. Requirements - Ability to quickly diagnose issues tied to API failures, misconfigurations, or version mismatches. - Comfort building process maps, defining standards, and driving consistency across teams. - Comfortable navigating ambiguous problems and designing solutions that prevent recurrence. - Extreme Attention to Detail: Understanding that accuracy in rate and contract configuration prevents significant downstream financial risk.

• Own the North America events calendar: trade shows, sponsored events, hosted dinners, roundtables, Stord Summits, and partner activations • Identify and prioritize the highest-ROI event opportunities across key North America markets and verticals and build a presence that earns attention and drives pipeline • Manage end-to-end event logistics including vendor relationships, booth design, staffing, and post-event follow-up and attribution • Develop and scale Stord's owned event strategy in North America, including the Stord Summits, executive dinners, and brand experiences that build deep relationships with prospects, customers, and partners • Partner with the EMEA Field Marketing Manager to share learnings, align on global event strategy, and build a consistent Stord field presence worldwide • Build and execute regional campaigns that generate pipeline for the North America Sales team across paid, organic, email, and partner channels • Own regional attribution and reporting; know your numbers and communicate performance clearly to Sales and Marketing leadership • Use data and pipeline signal to continuously optimize the North America field marketing mix and prioritize the highest-impact programs • Build co-marketing programs with key partners that expand Stord's reach and credibility across the region • Serve as the primary marketing partner for the North America Sales team; build a tight feedback loop between field activity and Sales priorities • Develop pre- and post-event enablement and follow-up sequences in partnership with the Customer Marketing Manager to maximize conversion from field programs • Surface regional market insights, competitive intelligence, and voice-of-customer signals back to the broader Marketing and Product teams • Support Sales with regionally relevant content, collateral, and campaign assets that reflect the priorities and language of North America buyers

• Own delivery of specific WMS capabilities/enhancements - receiving, putaway, picking, packing, shipping, or inventory management. • Own the product roadmap in partnership with the Head of Product Logistics, including overall strategy & vision. • Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors. • Help design workflows optimized for warehouse associates - mobile-first, intuitive, and built for speed. • Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities. • Translate operational insights into detailed product requirements that engineering teams can rally behind.

• Lead Complex End-to-End Integrations: Own the integration strategy and execution for high-impact acquisitions — from diligence and pre-close readiness through full post-close integration and handover. • Shape Integration Strategy: Partner with Corporate Development pre-close to assess integration risks, resource requirements, and synergy capture opportunities, influencing deal design and post-close plans. • Drive Cross-Functional Execution: Lead and align workstreams across Product, Finance, Sales, Technology, and Operations, ensuring clear ownership, dependencies, and progress tracking. • Manage Synergy Realization: Quantify, track, and report on strategic and financial synergies identified during diligence, ensuring alignment with executive sponsors and Finance on value realization. • Create Scalable Playbooks: Evolve and mature Stord’s integration playbook — standardizing best practices, templates, and governance structures to support repeatable M&A success. • Ensure Executive Visibility & Accountability: Deliver structured updates to senior leadership, escalating critical risks, dependencies, and trade-offs with clarity and precision.

• Build and own Stord's vendor strategy across all spend categories: technology, facilities, transportation, professional services, and operations. • Lead all contract negotiations with a focus on securing favorable payment terms, pricing, and SLAs that support Stord's growth and cash position. • Establish a preferred vendor program, rationalizing the supplier base where appropriate. • Partner with Finance and Operations to identify and execute cost reduction opportunities. • Own vendor payment terms as a lever for working capital optimization. • Provide procurement input into cash flow forecasting and reporting for senior leadership. • Build and standardize Stord's procurement processes from the ground up. • Evaluate and implement procurement tooling to increase visibility and control over spend. • Define and track KPIs for procurement performance.

• Own OMS & AI Surface Design • Design experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and more • Design rule-management surfaces (Automations) that give operators real control over decisions at scale • Own AI tooling for brands across Stord: across chat, feed, search and agentic workflows • Create human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboards • Design for power users in data-dense environments where speed and precision matter • Champion the User and Inspire the Team • Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale • Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes • Build empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressure • Drive Rapid Design Iteration • Leverage AI design tools for quick prototyping and design exploration to accelerate velocity • Create high-fidelity prototypes that validate concepts before engineering investment • Iterate based on usability testing, A/B test results, and consumer feedback • Balance design perfection with shipping velocity - deliver great experiences quickly • Establish AI Design Patterns • Define and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and more • Build design system components for AI-native workflows — generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders • Partner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI — not the other way around • Collaborate and Measure • Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores • Conduct usability testing to validate design decisions with real consumers • Analyze behavior data to identify friction points and optimization opportunities • Continuously refine experiences based on performance data and user feedback

• Own the design vision for consumer-facing commerce experiences • Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints • Create responsive experiences that work beautifully across mobile, tablet, and desktop • Optimize for conversion, completion rates, and customer satisfaction at every touchpoint • Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys • Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates) • Create high-fidelity prototypes that validate concepts before engineering investment • Partner with product managers to shape roadmaps based on consumer insights