Unlock Health

Role Description Unlock Health is hiring a UX/UI Design Lead who combines exceptional craft with systems thinking, business acumen, and a passion for mentoring others. You are a design leader who thrives at the intersection of user needs, organizational goals, and technical feasibility — elevating both the work and the people around you. In this role, you will own digital design engagements end-to-end, setting design direction across complex client projects. You’ll collaborate closely with strategists, researchers, developers, and stakeholders to create intuitive, accessible digital experiences rooted in user insight and aligned to business goals. - Lead UX/UI design across complex client engagements, guiding projects from discovery and strategy through execution and optimization. - Own end-to-end delivery of projects from the creation of the system through the codification of a style guide. - Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered. - Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems. - Conduct and lead UX research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights. - Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices. - Champion accessibility and inclusive design standards, ensuring all experiences meet usability and accessibility expectations. - Collaborate cross-functionally with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams. - Facilitate client conversations, workshops, presentations, and stakeholder reviews with confidence and clarity. - Communicate clear design rationale tied to user research, accessibility standards, and business objectives. - Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance. - Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements. - Iterate quickly based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail. - Utilize new design methods and integrate an AI first approach to design. Qualifications - 7+ years of experience in UX/product design, digital experience design, or related fields, with a portfolio that demonstrates strategic thinking, strong visual craft, and measurable impact in an agency environment. - Proven experience leading UX engagements and establishing design direction across complex digital projects. - Strong understanding of compliance requirements, such as accessibility and HIPAA compliance. - Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered experiences. - Advanced proficiency in Figma, including component systems, prototyping, responsive design, and developer handoff workflows. - Interest and experience with adapting design processes to new AI tools and capabilities. - Strong understanding of design systems, accessibility standards, usability principles, and inclusive design best practices. - Deep knowledge of design fundamentals including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors. - Strong communication and stakeholder facilitation skills, with the ability to confidently present ideas and influence decisions across technical and non-technical audiences. - Experience mentoring and developing junior designers while fostering a collaborative, growth-oriented team culture. - A strategic, curious, and adaptable mindset with a passion for solving complex problems and continuously improving the quality and impact of design. Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Company Description Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

• Proactively identify, research, and engage prospective clients across hospitals, health systems, physician groups, and provider organizations • Own outreach strategy and execution for your territory or vertical using a multi-channel approach (email, phone, LinkedIn, video, events, etc.) • Craft thoughtful, personalized messaging that speaks to healthcare leaders’ challenges related to managed care, contracting, reimbursement, and financial performance • Educate prospects on Unlock Health Consulting’s capabilities, including analytics, contract modeling, negotiations, strategic communications, and implementation support • Book qualified meetings and contribute to early-stage discovery alongside Sales and Consulting teams • Partner with marketing on outbound campaigns, content strategy, and lead nurturing efforts • Track outreach performance, pipeline activity, and lead quality to continuously improve conversion rates • Share market feedback, provider pain points, and competitive insights with the broader GTM team • Maintain engagement with warmed prospects until they are ready for deeper involvement with consultants and subject matter experts • Potential to mentor junior BDR/SDRs and contribute to process improvements and best practices as the team grows

• Lead integrated project execution across strategy, creative, media, and data—ensuring work is aligned, coordinated, and delivered at a high standard • Build deep knowledge of your clients, their brands, and the healthcare landscape to better guide execution and decision-making • Partner closely with Client Experience (CX) and cross-functional teams to translate strategic direction into clear, actionable plans • Develop and own project plans, timelines, and workflows—ensuring delivery is on time, on scope, and on budget • Manage large-scale, complex programs with multiple workstreams, dependencies, and stakeholders • Act as a central connector across teams, ensuring alignment and momentum from kickoff through delivery • Oversee client financials, including budgets, forecasting, invoicing, and overall financial health of engagements • Proactively identify risks, resolve challenges, and adapt plans to keep work moving forward • Uphold and evolve project management best practices—driving consistency, efficiency, and quality across engagements • Champion the value of project management across the organization, strengthening processes and demonstrating impact at the enterprise level

• Own project execution end to end—managing timelines, budgets, deliverables, and communication with precision and accountability • Build a strong understanding of client brands, goals, and the healthcare landscape to better support the work • Translate client briefs and strategic direction into clear, actionable project plans • Coordinate across strategy, creative, media, production, and development teams to keep work aligned and moving forward • Track timelines, deliverables, and milestones—proactively communicating progress and flagging risks early • Identify and help resolve resource, timing, or scope challenges to maintain momentum • Develop and maintain detailed project plans, status trackers, and documentation • Monitor tasks, dependencies, and approvals to ensure deadlines are met without sacrificing quality • Support budget tracking, including vendor coordination, time tracking, and invoicing processes • Contribute to budget updates, reconciliations, and reporting • Uphold project management best practices, ensuring consistency and organization across all work streams • Maintain clear, organized documentation across briefs, assets, revisions, and communications

• Build and maintain client relationships • Understand the client's goals, challenges, priorities, timelines and desired KPIs • Key contributor and active participant, serving as the digital lead in internal meetings and actively participating in client statuses and meetings as appropriate • Accountable for social and programmatic platform strategy, execution, and performance for campaigns • Partner closely with Search, Planning and Analytic teams on campaign goals, channel budgets, cross-channel budget optimizations, performance and reporting • Understands the role, synergies and benefits of traditional channels • Partner with Ad Ops team to ensure campaigns are running as intended • Start to identify and test opportunities to refine processes and drive efficiencies between Digital and Ad Ops teams • Accountable for social and programmatic reporting inclusive of dashboard data, reports, insights, storytelling and presenting • Collaborates with Analytics team on dashboard needs and data connections • Educates media team, agency, and clients about the everchanging social and programmatic landscape • Supervises and mentors junior members on the team, develops and manages training schedules • Partners closely with Planning and Finance on billing reconciliation • Be a champion for the media team • Foster a positive morale and culture with direct reports and peers

• Collaborate with Client Experience leads and the client to develop Performance Marketing strategies. • Work closely with Digital Specialists to design and construct Performance Marketing campaigns. • Manage day-to-day campaign operations and use our tools to provide real time information and status updates to the larger client team. • Collaborate with the Implementation team on call and web form tracking (conversion pixel installation and troubleshooting). • Launch campaigns in a timely and accurate manner. • Monitor campaign performance against client goals and proactively address any issues impacting performance. • Craft success measurement narrative, ensuring campaign success data tells a story. • Recommend strategic and tactical adjustments to achieve client goals. • Deliver accurate and timely performance reports to be shared with clients. • Attend monthly success measurement calls, collaborating with the Client Lead, strategy team and Pod Director as necessary to provide insights and recommendations for improved performance. • Identify both business and platform trends, recommending adjustments to both campaigns and strategies to ensure client success.

• Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health • Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication • Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives • Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions • Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met • Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships • Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities • Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting • Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges • Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience • Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations

• The candidate ensures successful digital campaign strategy, design, development, execution, and management. • Work closely with Digital Specialists to design and construct Performance Marketing campaigns. • Manage day-to-day campaign operations and provide real-time information and status updates to the larger client team. • Collaborate with the Implementation team on call tracking, conversion pixel installation and troubleshooting. • Launch campaigns in a timely and accurate manner. • Monitor campaign performance against client goals and proactively address any issues impacting performance. • Craft success measurement narrative, ensuring campaign success data tells a story. • Recommend strategic and tactical adjustments to achieve client goals. • Deliver accurate and timely performance reports to be shared with clients. • Attend success measurement calls, collaborating with the Client Lead, Strategy team, and Pod Director as necessary to provide insights and recommendations for improved performance. • Identify both business and platform trends, recommending adjustments to both campaigns and strategies to ensure client success.

• Serve as the lead architect for Unlock Media Control Platform and Unlock Performance Insights and participate in roadmap construction • Lead a hybrid development team constructing and maintaining ad campaign tools developed in Node.JS, React, and Angular frameworks • Oversee AI implementation and oversight for advanced campaign bidding strategies • Set sprint cadences and oversee development methodologies that ensure fast-paced roadmap execution • Manage vendor relationships with development contractor vendors • Coordinate with Cloud Operations team on construction of DevOps pipelines to support regular deployment using robust testing and validation frameworks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly organized and detail-oriented Contracts Manager to lead the end-to-end management of client-facing commercial contracts. This role focuses on ensuring the accuracy, compliance, and strategic alignment of contractual relationships with our clients. The ideal candidate has a strong background in negotiating and managing business-to-business (B2B) service agreements, statements of work (SOWs), and master service agreements (MSAs), with a focus on risk mitigation and business enablement. What You’ll Do - Contract Lifecycle Management - Oversee the full lifecycle of client contracts from initiation through execution, amendments, and renewal. - Maintain and optimize contract templates, clause libraries, and internal workflows to align with business goals and legal compliance. - Track key contract milestones (renewals, terminations, performance obligations) and maintain accurate records. - Review & Negotiation - Draft, review, and negotiate a variety of commercial agreements including MSAs, SOWs, NDAs, and data protection agreements (DPAs). - Collaborate with sales, operations, and finance to ensure contract terms reflect business needs and risk tolerance. - Compliance & Risk Mitigation - Identify and address potential legal and operational risks in client contracts. - Ensure compliance with internal policies, industry regulations, and client-specific requirements. - Assist in audits, due diligence, and compliance reporting as needed. - Stakeholder Support - Serve as a point of contact for contract-related inquiries and guidance across internal departments. - Provide training and resources to business teams on contract standards and best practices. - Corporate Governance - Maintain and update corporate records and databases (e.g., entity management system via Corporate Services Company). - Prepare and file annual reports, corporate disclosures and state regulatory filings. - Support transactional activities like mergers, acquisitions and entity formations and dissolutions, assisting with due diligence and related documentation. Qualifications - Required - Bachelor’s degree in Business, Law, or a related field; JD preferred, but paralegal professionals may also be considered, who have a paralegal certificate or associates degree in paralegal studies. - Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM) is preferred but not required. - 5+ years of experience managing commercial client contracts in a corporate or legal environment. - Demonstrated expertise in negotiating service agreements and navigating complex client terms. - Solid understanding of contract law, data privacy, indemnification, limitation of liability, and IP provisions. - Preferred - Experience with contract management systems (e.g., ContractWorks, DocuSign CLM, Salesforce integrations). - Industry experience in healthcare, technology, marketing, or B2B services. Key Skills & Competencies - Strong attention to detail and organizational skills. - Excellent written and verbal communication. - Business acumen and ability to balance legal risk with operational needs. - Proactive mindset with the ability to work independently and cross-functionally. - High level of integrity, discretion, and professionalism. Benefits - Competitive Salary - Health, Dental and Vision benefit packages to fit all types of lifestyles - Life, Short- and Long-Term Disability Insurance paid 100% by the company - FSA / HSA Options - 401(K) with a generous company match program - Flexible Paid Time Off (aka- unlimited) - Paid Parental Leave - Hybrid and Remote work schedules available - Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) - Employee Referral Program Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.