• Responsible for providing customers with information on product pricing, features, and availability. • Responsible for creating proposals, quotes, and opportunities. • Responsible for creating presentation formats and compiling data for the preparation of sales presentations. • Responsible for documenting all order-related activities in various systems. • Responsible for sending a follow-up with suppliers on orders. • Ensure up-to-date records of customer interactions, transactions, comments, and complaints. • Responsible for managing a high volume of inbound and outbound emails. • Responsible for providing general day-to-day customer service to clients and vendors. • Ad hoc tasks aligned with those mentioned above

• Oversee backend project management operations while supporting Sales Executives, Account Managers, suppliers, and clients to ensure an exceptional customer experience. • Play a key leadership role in coaching and developing team members, optimizing workflows, and ensuring seamless support across the sales and project management functions. • Create training sessions and/or assist the Manager of Creative Project Management with training sessions. • Conduct a thorough review and approval of CPMC and CPMSC's work during training to ensure accuracy. • Create and optimize training guides for new processes, updates, and workflow changes to ensure full team alignment and readiness. • Have 1:1s with every CPMC and CPMSC. Coach, motivate and improve their performance. • Coordinate recognition and remote events, within Kotis’ parameters, for CPMC and CPMSCs that fosters team cohesion and camaraderie, organizing team events to celebrate achievements and build a positive work culture. • Maintain an efficient productivity data system to track and evaluate the quality and completion of assistant's work. • Assign low-lead and non-program clients to CPMCs to guarantee that all incoming clients receive timely support and are guided smoothly through the ordering process. • Manage task delegation from AEs and CPMs when no support is available, ensuring all tasks are completed accurately and within deadlines. • Oversee team coverage and scheduling, including PTO approvals, ensuring uninterrupted support for the Creative Project Manager and stepping in to cover coordinator responsibilities during absences. • Deliver structured performance evaluations at the 3-month, 5-month, and annual milestones, providing clear feedback to support growth and accountability.

Role Description You’ll own and drive post-auction deal activity, helping buyers and sellers successfully complete transactions after an auction ends without reserve being met or where additional negotiation opportunities exist. - Your focus will be on maximising conversion, profitability, and customer satisfaction while maintaining speed and operational excellence. - You’ll proactively identify opportunities, negotiate effectively, and build long-term relationships with customers and collectors across the market. - This role combines commercial negotiation, relationship management, automotive expertise, and operational execution. - You’ll also play a key role in developing a network of buyers and sellers, supporting valuation discussions, and contributing market insight back into the wider auctions team. Qualifications - Strong automotive knowledge: Deep understanding of classic and/or performance vehicles, including market trends and valuations. - Excellent negotiation skills: Proven ability to influence outcomes while balancing customer experience and commercial performance. - Fluent English communication: Strong written and verbal communication skills in English. - Fluent French communication: Professional fluency in French is essential. - Relationship-building ability: Experience building trust quickly with customers, clients, or stakeholders. - Commercial awareness: Strong business judgement with experience balancing revenue, profitability, and customer satisfaction. - Bias toward action: Ability to work with urgency, prioritise effectively, and maintain momentum across multiple deals. - High attention to detail: Consistently accurate and organised in fast-moving operational environments. - Comfort with CRM systems: Experience managing pipelines, customer communication, and reporting within CRM or sales platforms. - Results-oriented mindset: Motivated by measurable outcomes, accountability, and continuous improvement. Requirements - Strong automotive knowledge. - Excellent negotiation skills. - Fluent English communication. - Fluent French communication. - Relationship-building ability. - Commercial awareness. - Bias toward action. - High attention to detail. - Comfort with CRM systems. - Results-oriented mindset. Benefits - Competitive & benchmarked base salary + commission (uncapped). - Generous stock options scheme. - All the equipment you need to get the job done. - Flexible working - work where and when you want to get the job done. - Access to free counselling, therapy and mental health support via Spill. - Professional development allowance. - Life cover. - Smart Health. - Generous parental leave. - 33 days holiday (including bank holidays). - Ability to make your mark on a fast-growing start-up.

• Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support. • Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization. • Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations. • Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices. • Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes. • Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions. • Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed. • Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions. • Execute accurate and timely data entry for sales-related information, ensuring data integrity. • Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients. • Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams. • Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment. • Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes. • Support sales operations management by assisting with pipeline management, forecasting, and performance tracking. • Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.