Sales Support Associate II
Location
North Carolina + 2 moreAll locations: North Carolina | South Carolina | Tennessee
Posted
10 days ago
Salary
$37.2K - $55.9K / year
Seniority
Mid Level
Job Description
Sales Support Associate II
Guardian Life
• Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support. • Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization. • Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations. • Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices. • Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes. • Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions. • Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed. • Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions. • Execute accurate and timely data entry for sales-related information, ensuring data integrity. • Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients. • Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams. • Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment. • Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes. • Support sales operations management by assisting with pipeline management, forecasting, and performance tracking. • Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.
Job Requirements
- Proven experience in a sales support or administrative role, preferably within the insurance or financial services industry.
- Strong analytical skills with the ability to interpret complex data and make informed recommendations.
- Proficiency in CRM applications (e.g., Salesforce, Microsoft Dynamics).
- Demonstrated ability to contribute to and implement process improvements.
- Excellent communication and interpersonal skills, with an emphasis on active listening and collaborative negotiation.
- Experience with data entry and a keen eye for detail and accuracy.
- Ability to provide coaching and mentorship to peers.
- Strong problem-resolution skills and a proactive approach to addressing challenges.
- High level of individual resilience and adaptability to change.
- Customer service-oriented mindset with a strong sense of empathy.
- Experience in sales operations management support is a plus.
- Ability to influence stakeholders and work effectively in a team environment.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
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