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Sales Support Lead
Location
Philippines
Posted
11 days ago
Salary
₱40K - ₱45K / month
Seniority
Senior
Job Description
Sales Support Lead
Delegate CX
• Oversee backend project management operations while supporting Sales Executives, Account Managers, suppliers, and clients to ensure an exceptional customer experience. • Play a key leadership role in coaching and developing team members, optimizing workflows, and ensuring seamless support across the sales and project management functions. • Create training sessions and/or assist the Manager of Creative Project Management with training sessions. • Conduct a thorough review and approval of CPMC and CPMSC's work during training to ensure accuracy. • Create and optimize training guides for new processes, updates, and workflow changes to ensure full team alignment and readiness. • Have 1:1s with every CPMC and CPMSC. Coach, motivate and improve their performance. • Coordinate recognition and remote events, within Kotis’ parameters, for CPMC and CPMSCs that fosters team cohesion and camaraderie, organizing team events to celebrate achievements and build a positive work culture. • Maintain an efficient productivity data system to track and evaluate the quality and completion of assistant's work. • Assign low-lead and non-program clients to CPMCs to guarantee that all incoming clients receive timely support and are guided smoothly through the ordering process. • Manage task delegation from AEs and CPMs when no support is available, ensuring all tasks are completed accurately and within deadlines. • Oversee team coverage and scheduling, including PTO approvals, ensuring uninterrupted support for the Creative Project Manager and stepping in to cover coordinator responsibilities during absences. • Deliver structured performance evaluations at the 3-month, 5-month, and annual milestones, providing clear feedback to support growth and accountability.
Job Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or any related field
- 3-5 years of experience in a team lead role in the BPO industry
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Microsoft Excel required; Microsoft Office knowledge required
- Direct experience in the promotional industry or comparable e-commerce experience is beneficial
- Customer orientation and the ability to adapt to and respond to diverse types of characters
- Comfortable with social media marketing
- Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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