• Build and deploy production systems used by top enterprise retailers • Work directly with customers’ engineering, ops, and leadership teams • Take new products from concept to live deployments • Design and extend core infrastructure underpinning global delivery orchestration • Partner with product and AI teams to influence direction across APAC • Debug real-world logistics workflows across fleets, APIs, and integrations

Role Description This Engineer will be responsible to lead the enterprise performance engineering efforts to ensure system scalability, stability, reliability, and responsiveness across distributed cloud and hybrid environments. - Responsible for designing and executing load, stress, endurance, and scalability testing strategies. - Identifying bottlenecks across applications, APIs, databases, and infrastructure. - Works closely with Architecture, DevOps, QA, and Development teams to validate production readiness. - Optimize system performance and support high-availability cloud deployments within Azure and AKS environments. Qualifications - Performance and scalability testing - Distributed systems and API architecture - Azure cloud and Kubernetes (AKS) - Performance metrics analysis and tuning - CI/CD and automated performance pipelines - Troubleshooting and root cause analysis - Lead, coach and mentor Performance Engineer staff offshore Requirements - Mortgage or FinTech industry experience (Nice to Have) - Experience with enterprise SaaS platforms and high-volume transaction systems (Nice to Have)

Role Description We're looking for a Senior Agent Design Engineer to lead a multidisciplinary team of Agent Designers and Agent Design Engineers. This is a hands-on manager role for someone who sits comfortably at the intersection of conversational UX design, technical implementation, and team leadership. At PolyAI, Agent Design means owning the full picture: - Mapping user journeys - Shaping dialogue and tone - Building the underlying systems that power them (prompting, tool access, and context engineering) If you've spent your career frustrated by the artificial gap between design and engineering, this role was built for you. What you'll do: - Lead and develop your team - Manage and mentor a team of Agent Designers and Agent Design Engineers - Set clear objectives, provide thoughtful feedback, and help push team members toward the fulfillment of individual and company goals - Foster a culture of curiosity, collaboration, and continuous improvement, with user-centered thinking at its core - Own the quality of conversational experiences - Act as a major, hands-on contributor in the design and implementation of conversational UX across the AI agents being built by your team - Drive the discipline forward - Partner closely with Engineering, Product, and Project Management to advocate for design quality throughout the development lifecycle - Stay at the leading edge of agentic AI workflows Qualifications - 5+ years in a technical or design adjacent role at a tech company - 2+ years of people management experience or a proven track record of leadership/mentorship/teaching - Experience managing external client relationships and stakeholder expectations - Proficiency in Python sufficient to read, review, and meaningfully engage with what your team ships - Experience with agentic AI workflows - Meticulous attention to detail around language, consistency, tone, and interaction quality - Clear, inclusive communication Requirements - Experience designing or deploying conversational AI assistants (voice or chat) - Familiarity with LLMs in practice - Hands-on experience with agentic frameworks, harnesses, or orchestration patterns - Experience with agile delivery practices Benefits - Participation in the company’s employee share options plan - 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - Life Insurance - STD and LTD - The opportunity to contribute to the company's 401k plan - Flexible PTO policy + 11 designated company holidays - Annual learning and development allowance - One-off WFH allowance for comfort and focus - Enhanced parental leave - Company-funded fertility and family-forming programmes - Menopause care programme with Maven

Role Description The Integrations Engineer will be focused on support and technical debt, with the ability to troubleshoot and optimize existing API connections and data flows between systems to ensure stability. The engineer will resolve live production incidents and refactor legacy code. This is a hands-on position that requires knowledge of industry standard development practices as well as relevant working experience with Microsoft Azure resources, Azure DevOps, APIs, relational SQL databases, and CI/CD pipelines. - Maintain REST APIs based on C# and hosted in Azure - Deploy and manage APIs in Azure API Manager - Build, test, and deploy end-to-end integration solutions between multiple systems - Utilize Azure resources such as Function Apps, Service Bus, Azure Data Factory, etc. - Develop and maintain Azure Function Apps using C# - Deploy changes and/or bug fixes to existing Azure Functions and APIs - Manage source code and CI/CD pipelines within Azure DevOps - Perform technical support and diagnostics of existing code-based solutions - Build and maintain monitoring processes for integrations - Deliver on commitments, collaborating with stakeholders as needed and communicating impediments as they arise - Collaborate with third-party development teams in the development life cycle including requirements analysis and design - Maintain code and solution documentation - Identify, prioritize, and execute tasks in the software development lifecycle - Automate tasks through appropriate tools and scripting - Review and debug code - Perform validation and unit testing - Assist in determining root cause for integrations issues - Work with internal teams and clients to correct and improve functionality - Document existing development and standardize documentation processes for all new development phases - Implement/deploy monitoring systems to ensure system availability and integrity - Ensure software is up to date with latest technologies - Other duties as assigned Qualifications - Bachelor’s degree in management information systems, computer science, software engineering or equivalent experience - 3+ years of experience in developing, designing, and maintaining integrations required - 2+ years in Microsoft tech stack (Visual Studio, .NET, C#, SQL Server, WCF, Azure) required - Technical data integration/extraction experience with various technologies from ETL (Azure Data Factory) to API (REST & SOAP) required - Experience working in multiple data formats (SQL, JSON, XML, etc.) - Experience working with Azure cloud technology (Azure Functions) - Experience in implementing monitoring processes for integrations - Familiarity with CI/CD concepts - Experience working with business users, analyzing requirements and providing technical solutions - Experience working successfully with both technical and non-technical personnel - A self-starter with excellent verbal and written communication skills - Extremely proficient in Microsoft suite of products, including Word, Excel, PowerPoint, and Outlook - Experience working in the leisure, travel, tourism, ski resort, or hospitality industries – preferred Work Environment The current team is considered full-time remote workers. In a full-time, remote work environment, the candidate is expected to be well disciplined and have a quality quiet personal workspace. On a semi-regular basis, the team is brought together all at once for a week or less in order to build camaraderie, typically this happens quarterly, or when an opportunity arises due to projects being executed. Regardless of if working remote or not, occasional travel within the US and/or Canada may be required for special projects.