Nash

• Diagnose configuration questions, known error patterns, API and webhook issues, and account-specific behavior across the Nash platform. • Own the handoff for escalations — clear reproduction steps, investigation performed, impact assessment, and severity. • Serve as the active shift team for P1 incidents — coordinating communication, engaging Engineering immediately, and keeping customers informed. • Monitor Datadog dashboards, alerts, and logs for anomalies and emerging risks. • Document resolution patterns for novel issues to reduce future escalation volume. • Act as overflow for Delivery Support during peak windows.

• Diagnose configuration questions, known error patterns, API and webhook issues, and account-specific behavior across the Nash platform. • When an issue needs Engineering or Enterprise Operations, own the handoff — clear reproduction steps, investigation performed, impact assessment, and severity. • Serve as the active shift team for P1 incidents — coordinating communication, engaging Engineering immediately, and keeping customers and internal stakeholders informed through resolution. • Watch Datadog dashboards, alerts, and logs for anomalies and emerging risks. Surface issues before they become customer-impacting where possible. • Document resolution patterns for novel issues so the next occurrence becomes a known pattern. • Act as overflow for Delivery Support during peak windows when issues exceed their scope.

• Build and deploy production systems used by top enterprise retailers • Work directly with customers’ engineering, ops, and leadership teams • Take new products from concept to live deployments • Design and extend core infrastructure underpinning global delivery orchestration • Partner with product and AI teams to influence direction across APAC • Debug real-world logistics workflows across fleets, APIs, and integrations

• Own Nash's positioning and narrative across audiences: enterprise retailers, grocers, pharmacies, restaurants, healthcare, platforms, partners, and the broader category we're shaping • Lead launches end to end, from shaping what gets built and when, through messaging, assets, sales enablement, and post-launch measurement of whether the launch actually moved the business • Be the most authoritative voice on the customer inside Nash. Distill the full breadth of customer signal into the patterns that matter, so Product can build against truth and Sales can sell against reality • Own competitive intelligence: a living worldview on every competitor that matters, refreshed continuously, that a Sales rep can use in a deal at 4pm on a Friday • Build the launch system itself (the cadence, the rituals, the templates, the prompts, the playbooks) so each launch compounds rather than getting reinvented • Partner with Sales as a strategic peer. Be the deepest student of our market, our buyers, and the problems they're actually trying to solve, and the best teacher of it across the org. But also build the system so your knowledge scales without you: living competitive intel, talk tracks grounded in real customer signal, enablement that a rep can pull from at 4pm on a Friday without pinging anyone. The best PMM isn't the one who answers every ping. It's the one who built the system that made most of them unnecessary. • Partner with Product as a peer. Challenge the roadmap with customer signal, shape what we build, not just how we describe it • Equip the org. Pricing, packaging, deal desk, content, web, sales plays: make Nash collectively faster and sharper at every customer touchpoint • Build and grow the PMM function over time as Nash scales

• Translate, Define and Evolve the new Nash brand strategy into a complete, living visual system: identity applications, motion principles, photography direction, illustration style, typography in use • Design and build the marketing site in Figma and Webflow; own landing pages, campaign pages, product launch moments, and the visual story we tell at events like NRF, Manifest, and Shoptalk • Bring the Nash visual language to life through motion: site interactions, product reveals, social, keynote, and trade show • Own the visual layer of the demand engine: pitch decks, one-pagers, customer-facing PDFs, partner materials, the work that helps close deals • Prototype quickly using A.I. tools (Claude, Cursor, Figma Make, Runway, Midjourney) to compress the loop from idea to artifact • Ensure the final touch of any design is always human, authentic, and has soul. While we use A.I. to prototype, we care about that hard to define sparkle that comes from something hand crafted. • Build installations and real-world experiences that are fascinatingly real - in a world full of A.I. slop, our brand leans into very tangible, real world things. • Set the bar for craft across the company; teach the rest of the team how to use A.I. tools to get there faster without losing taste • Partner with engineering to ship expressions of the brand surfaces in product too • Contribute to the brand system itself: patterns, components, prompts, and rituals that scale how Nash shows up everywhere

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. • Use your expertise to advise customers, guide integrations, and identify improvement opportunities. • Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. • Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. • Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. • Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.

• Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption. • Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform. • Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions. • Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments. • Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects. • Provide structured, actionable feedback to Nash product and engineering based on real-world customer usage. • Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time. • Act as the internal technical advocate for your accounts during roadmap discussions and cross-functional initiatives.

• Take full ownership of the Nash React Native driver app used in live delivery operations. • Architect and build mobile features that are performant, reliable, and delightful under real-world constraints. • Design and iterate on critical mobile flows (jobs, navigation, scanning, status updates, offline resilience). • Partner with Product on feature definition — influencing what gets built, not just how. • Work with backend engineers on APIs, real-time updates, and overall system design that powers the mobile experience. • Move features from idea → development → production → in-driver hands quickly. • Raise the bar for mobile engineering standards across the company.

About the Role As a Logistics Product Manager , you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers. You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction. This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes. What You’ll Do Design & Deploy Logistics Solutions : Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations. Drive Product Outcomes : Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform. Own High-Impact Implementations : Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance. Bridge Tech & Ops : Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale. Influence Roadmap : Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience. Represent Nash : Lead customer conversations, demos, and strategic planning sessions, especially when launching new delivery models or regions. You Might Be a Fit If You: Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience). Understand marketplace dynamics, logistics systems, or API-driven platforms. Communicate clearly and work cross-functionally with technical and non-technical teams. Are scrappy, resourceful, and eager to build from 0 to 1—quickly. Enjoy solving real-world operations problems through systems and software. Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF. What You’ll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance #BI-Remote