Diversified

Role Description The Regional Director of Engineering – West Coast is responsible for leadership and development of regional / specialty project engineering associates. The position reports to the Senior Director of Engineering. He or she is accountable for the development, resourcing, implementation, and continuous improvement of the regional / specialty project engineering team. A thorough, demonstrable understanding of the construction process, systems integration, IT engineering as well as architectural and construction drawings and specifications is required. In addition, accountable for ensuring the project engineering team is aligned with the needs of our clients by partnering with regional / specialty sales and PMO. He or she will be accountable to ensure resources are shared across the business unit and the company. This role will work closely with the PMO leaders, Project Ops Leaders, and Sales Enablement leaders in region / specialty as a delivery team. The role is accountable for motivating, mentoring, ability to demonstrate being a student of the business, communicating and navigating. NOTE: while this is a virtual position day-to-day, it supports Diversified clients in the US West Coast region; as such we require the candidate to reside in that geography. What You’ll Do - A clear understanding of project phases: requirements gathering, conceptual designs, detailed designs, fabrication, testing, commissioning, training, and support – and leading a team through the lifecycle. - Point of escalation for project engineering. Leading a team through projects that are not meeting expectations. Motivating and directing the team to achieve the clients’ goals in an expedited manner. - Collaboration with sales and leadership, accountable to ensuring engineering has the skills required to fulfill projects and delight customers. Responsible for recruiting, hiring, and training resources to meet the needs of our client projects. - Empower engineering associates to take ownership and accountability of client interactions and deliverables. - Contributing to the design of engineering standards and processes. Implementing these standards and processes in collaboration with the engineering teams and PMO, guaranteeing client satisfaction and profitable projects. - Govern standards through project audits to ensure adherence by the team and consistency in work product. - Drive efficiency in project engineering, including innovation and technology. Developing standards and procedures to ensure that quality standards are met and consistent. - Lead, inspire, and mentor associates. Lead teams designing and deploying $10M+ technology projects, with excellence. - Visiting clients and client sites, developing relationships with key clients as well as gleaning information about enhancing project fulfillment. - Ensure career pathing and associated training opportunities are available for our associates. - Break down silos, build bridges amongst divergent groups, driving an inclusive one company mindset. - Facilitate resource sharing across territories and business units and specialties. Ensure associates are cross trained in all necessary business systems and tools to facilitate XR/XD execution. - Responsible for resource assignments and load balancing to cover projects and enhance the skills of our team. Collaboration with resource planning / PMO to meet deadlines and limit pulling resources on and off projects. - Drives risk assessment analysis, holding leaders and managers accountable to following defined processes. - Directly manages regional / specialty project engineering team. Directly responsible for the engineering quality and profitability of the portfolio of projects associated with their region / specialty. This includes engineering solutions and design documentation plus configuration, commissioning, and training. - Track performance of teams to drive utilization, efficiency, quality, savings and added profit. Support project managers in value engineering and scope change orders. - Translate company mission and vision into engineering deliverables. - Coordinate weekly in person and virtual meetings, workshops and team building events including manufacturers and vendors. Qualifications - High School diploma or equivalent - Bachelor’s Degree preferred Requirements - 10 years plus extensive construction engineering experience required - Extensive experience in Media systems integration - Competent in Workplace and Media systems - Competent in SMPTE 2110, IP Routing, Cloud Production, and other Media tech trends - Competent in Agile and Scrum methodologies - Construction Experience (skills, media, and system integration) Desired Skills/Qualifications - CTS-I and/or CTS-D a plus - Manufacturer Certifications are highly desired - Detailed oriented, independent, self-starter - Exceptional time management skills with a track record for meeting deadlines - Ability to analyze complex issues and communicate concise succinct messages - High level of problem solving and technical troubleshooting skill - Effective communicator - Active Listening - Team building - Change management - Ability to schedule personnel with efficiency and coordinate with other regions to maximize skills and availability of team members - Proven conflict resolution skills - Strong business management skills (utilization of financial and time management tools) - Highly connected to procurement - Servant leadership management style (top /down and down /top) - Ability to identify skill assessment Benefits - Multiple medical plan options to fit you and your family’s needs - HSA & HRA company contributions - Dental coverage, including orthodontic benefits, and vision plans - Company-paid benefits - Basic Life, AD&D - Short-Term and Long-Term Disability insurance - Employee Assistance Program (EAP) - Generous paid time off — 3 weeks PTO plus company holidays and floating holidays - 401k with company match - Paid maternity leave - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services - Commuter benefits - And much more

Role Description The Project Coordinator (PC) is an integral member of the project team responsible for directing, organizing and controlling project activities. The Project Coordinator supports the logistics, planning and coordination throughout the project lifecycle. - Work with the Sales and Technical Operations teams. - Assist with project kick-offs, equipment ordering/tracking, and project closeout procedures. - Create project documents, coordinate vendors, track procurement, and schedule project meetings. - Ensure project success by working closely with the Project Management and Technical Operations Teams. - Coordinate with various team members and stakeholders. Qualifications - High School diploma or GED. - Two-year technical/business degree or equivalent work experience preferred. - AVIXA CTS Certification is desirable. - 2+ years of experience in an administrative support role and/or projects-related role. - Experience with MS Office suite of software products, with an emphasis on MS Word skills. - Familiarity with project management software, such as MS Project, is a plus. - Strong written and oral communication skills. - Strong organizational skills. - Adept at conducting research into project-related issues and products. - Ability to prioritize and execute tasks in a high-pressure environment. Requirements - Review customer purchase orders and contracts for compliance with Diversified's policies and requirements. - Provide efficient, accurate, and effective administrative and clerical support to the Tech Ops department. - Coordinate with designated AR staff to initiate regular project billings per contract requirements. - Assist in posting all critical project documentation on enterprise document management portals. - Assist Project Managers in creating and initiating project change orders within our ERP. - Manage the Bill of Materials (BoM) for active projects. - Coordinate onsite deliveries, inventory, and other onsite tasks as needed. - Attend training classes as required by the needs of the department and assigned by management. Benefits - Multiple medical plan options to fit you and your family’s needs. - HSA & HRA company contributions. - Dental coverage, including orthodontic benefits, and vision plans. - Company-paid benefits: Basic Life, AD&D. - Short-Term and Long-Term Disability insurance. - Employee Assistance Program (EAP). - Generous paid time off — 3 weeks PTO plus company holidays and floating holidays. - 401k with company match. - Paid maternity leave. - Healthcare and Dependent Care Flexible Spending Accounts (FSA). - A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services. - Commuter benefits. - And much more.

Role Description The role of the Diversified Cisco Alliance Manager (DCAM) is focused on driving strategic growth and partnership initiatives within the Cisco Alliance ecosystem and portfolio. It is the DCAM’s primary responsibility to: - Develop and foster collaborative relationships with Cisco and its partners. - Maximize Cisco incentives. - Conduct pipeline-generating activities. - Promote sales motions to expedite the sales cycle. - Lead account mapping sessions between sales teams. These responsibilities are to be performed to foster growth within the workplace collaboration and media business lines. The DCAM will work in tandem with the Cisco Partner teams to develop successful customer-facing material and events to drive awareness, increase overall sales, and contribute to the overall success of the business. Qualifications - 10+ years of related Cisco partner sales or technical experience required. - Cisco Partner Alliance and Ecosystem expertise. - Experience with PXP, CCW, Self-Service & Digital Partner Tools, MDF, MoU, Program Incentives and Specializations, Co-Sell, and Deal Registrations. - Preference for video, voice, communication, collaboration & AV, and demonstrated ability to scale through partner sales in a partner-led or partner co-sell motion. - Experience working with members of the Cisco sales field, Partner Admin Network, and OEM sales partners. - Strong, collaborative leadership skills; ability to work independently as well as in a team environment. - Proactive, driven, and positive work attitude; excellent follow-up skills, with a focus on task completion. - Excellent organizational and time management skills. - Ability to participate in and facilitate group meetings to motivate and educate to produce results. - Trusted Advisor & Executive Relationship Builder. - Demonstrated experience establishing and expanding executive-level relationships with partners. - Excellent communication & presentation skills with a high degree of comfort at all levels of an organization. - Inclusive and collaborative – driving teamwork and cross-team alignment. - Experience with cloud technology platforms and solutions with a 200-300 level of technical proficiency. - Direct experience with collaboration voice/video/network/meeting experience solutions is strongly preferred. Requirements - Bachelor's degree or equivalent professional experience. Benefits - Multiple medical plan options to fit you and your family’s needs. - HSA & HRA company contributions. - Dental coverage, including orthodontic benefits, and vision plans. - Company-paid benefits: Basic Life, AD&D, Short-Term and Long-Term Disability insurance. - Employee Assistance Program (EAP). - Generous paid time off — 3 weeks PTO plus company holidays and floating holidays. - 401k with company match. - Paid maternity leave. - Healthcare and Dependent Care Flexible Spending Accounts (FSA). - A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services. - Commuter benefits. - And much more.

Role Description The Vice President, Media Solutions Architecture (VP Media) is responsible for providing senior technical and advisory leadership for all media, broadcast, and live-production projects. This role leads a team of Senior Solutions Architects and serves to direct the organization’s most senior subject-matter authority for media-related system architecture, solution strategy, and technical consultation. Reporting to the Vice President – Tech Ops, the VP Media operates primarily in a consultative capacity—advising clients, Sales, Engineering, and Project Teams on complex media solutions while guiding internal technical direction on task assignments. This role supports design engineers to create media solutions that are technically sound, scalable, operationally viable, and aligned with both client objectives and Diversified delivery capabilities. What You’ll Do - Lead and manage a team of Senior Solutions Architects specializing in media, broadcast, and live-production systems. - Serve as the senior technical advisor for all media-related projects, providing guidance during presales, design, and delivery phases. - Partner with Sales and client stakeholders to shape media system strategies, validate technical approaches, and support complex pursuits. - Establish technical direction and advisory guidance for media system architecture, signal flow, timing, synchronization, redundancy, and performance requirements. - Provide consultative oversight to Design Engineering and Project Teams, ensuring media solutions align with best practices and operational expectations. - Assign and prioritize advisory and solution architecture tasks across the media solutions architecture team. - Act as the primary escalation point for complex or high-risk media engineering decisions and challenges. - Collaborate with support roles like Project Support Engineering, Programming, and Configuration & Commissioning leadership to ensure media designs are executable and commissionable. - Stay current with evolving media, broadcast, and IP-based production technologies, translating industry trends into practical guidance for clients and internal teams. - Contribute to the development of media-specific standards, reference architectures, and best practices in coordination with Engineering leadership. - Approve media system architectures and technical approaches for complex or high-profile projects. - Determine advisory engagement level and task assignment for Senior Solutions Architects. - Evaluate technical risks associated with media systems and determine mitigation strategies. - Guide tradeoffs between performance, complexity, cost, and operational sustainability. - Determine when media-related technical issues require escalation to executive engineering leadership. External partnership with - Client executive and technical stakeholders - Media, broadcast, and production technology manufacturers - Strategic media and broadcast partners or consultants Qualifications - Bachelor’s Degree or equivalent experience Requirements - 10+ years of experience in broadcast engineering, media systems integration, or live-production environments. - 5+ years of experience leading senior technical professionals or solutions architecture teams. - Deep expertise in media workflows, signal transport, timing, synchronization, and redundancy. - Proven ability to act as a trusted technical advisor to clients and executive stakeholders. - Strong understanding of the full project lifecycle from pre-sales through commissioning. - Demonstrated ability to influence technical outcomes through consultation rather than direct control. - Excellent communication skills for executive, client-facing, and cross-functional environments. Desired Skills/Qualifications - AVIXA CTS-D, CTS-I, or equivalent broadcast-related certifications. - Experience supporting stadiums, arenas, broadcast studios, or enterprise media environments. - Expertise in IP-based media transport and advanced broadcast architectures. - Experience developing technical standards or reference architectures at scale. Benefits - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

Role Description The Solutions Architect (SA) is a subject matter expert (SME) and technology thought leader who contributes their deep knowledge of process and technology to the core team for Rollouts & Named Accounts engagement. The SA provides direction and advice through the project life cycle from sales concept to design development, construction drawings to implementation support. As the technical thought leader on a project team, the SA is instrumental in the determination and execution of client and system requirements and will collaborate with SMEs and project teams as required. The SA is also responsible for mentoring other members of the design engineering staff. Reporting Director – Rollouts & Named Accounts, the SA’s project assignments are determined by Engineering Leadership based on enterprise-wide demands. What You’ll Do - Contributes to complex engagements and works directly with clients and project teams to develop basis of design, budgets, timelines, and manage expectations. - Conceptualize system designs and determine system requirements. - Provide technical expertise and coordination information to support the base building tasks performed by others, and planning of audio, video, and control solutions. - Monitor development of projects the Bills of Materials (BOM) and supporting documentation. - Develop detailed design documentation strategy based on established engineering standard practices. Track engineering team tasks to completion. - Generate functional system descriptions, workflow narratives, and accompanying sketches. - Research, identify, and recommend technology options for clients and projects. - Contribute technical expertise for the creation and later reconciliation of the complete construction drawing package, support documentation for installation and coordination with architect and other trades. - Monitor project testing, commissioning, and configuration activities during project deployment. - Support projects and teams in build phase. - Provide regular project engineering milestone status updates to Technical Operations resource planning. - Maintain expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars, and educational forums. Complexity This role is a mix between non-billable in a pre-sales capacity and billable in a post-sales capacity. There are times when the SA will work on presales estimation and design efforts. Decision Making Authority As the technical thought leader on a project, the SA is responsible for vetting products and making detailed equipment recommendations. The SA has the authority to recommend changes in scope as well as programming and commissioning activities to enhance project success. The SA is also responsible for reviewing drawing packages produced by project teams. Physical Demands The physical demands described here are representative of those that may be met by an employee. Work will normally be performed within normal office conditions and/or home office depending on location of SA. On occasions the employee may be exposed to construction site conditions. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Travel Occasional travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle for travel to job sites within a 2-hour driving distance each way and will be reimbursed for mileage at the current corporate rate. Estimated travel for this position is approximately 20% but may vary greatly depending on project needs. What You’ll Bring Education/Certifications - High school diploma or GED required - Proficient in AutoCAD and MS Office 365 Required Skills/Qualifications - 15+ years’ experience in Digital Signage/Experiential and Workplace Conference Solutions - Deep experience in designing and architecting enterprise digital signage, experiential technology, and workplace collaboration solutions across corporate, higher education, retail, sports/entertainment, healthcare, or other complex environments - Proven background leading solution strategy for large-scale AV/IT programs, including conference rooms, boardrooms, training spaces, briefing centers, lobbies, experience centers, digital signage networks, video walls, and immersive environments. - Advanced knowledge of workplace conference solutions, including UC platforms, room standards, audio DSP, microphones, cameras, control systems, AV-over-IP, BYOD/BYOM, room scheduling, monitoring, and enterprise device management. - Strong pre-sales experience supporting account teams, responding to RFPs/RFQs, developing solution strategies, and presenting technical recommendations to clients. - Comfortable serving as a technical advisor and escalation point during pursuit, design, and transition-to-delivery phases. - Experience architecting digital signage and digital experience ecosystems, including CMS platforms, media players, commercial displays, dvLED, video walls, content workflows, network requirements, and monitoring strategies. - Understanding of immersive and experiential technology environments, including interactive displays, projection systems, media servers, show control, spatial audio, sensors, content synchronization, and architectural integration. - CTS Certification preferred - Understanding of TCP/IP routing, ACL’s, QoS, VLAN’s and Wireless Access Points; network certifications preferred - Proven ability to lead high profile client interactions, affecting high level financial & technical decisions as well as the ability to translate client business goals, operational needs, and user experience requirements into scalable technical solutions. - Ability to manage multiple projects simultaneously and manage the expectations of each project team; with the ability to delegate conceptual information to those project teams for execution. - Proven track record of successfully completing complex workplace conference engineering projects. - A clear understanding of project phases; Program, Conceptualization, Schematic Design, Design Development, Construction Documentation, Construction and Commissioning. - A thorough, demonstrable understanding of the construction process, installation, and integration as well as architectural and construction drawings and specifications. - Detailed oriented, independent, self-starter - Exceptional time management skills with a track record for meeting deadlines - Excellent communication skills - Ability to analyze complex issues and communicate concise succinct messages - High level of problem solving and technical troubleshooting skills What We Offer - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

Role Description The Principal Consultant, Sports Venues provides executive leadership spanning the full spectrum of sports venue audio, video, and broadcast technologies, providing strategic advisory, technical leadership, and client-facing thought leadership. This role guides clients through the end-to-end content lifecycle, from content capture, live and remote production, and postproduction workflows to master control, playout, and global distribution. Leveraging a unique blend of technical expertise and business strategy, the Principal Consultant partners with clients to modernize operations, accelerate digital transformation, and unlock new opportunities in an evolving media landscape. As Principal Consultant, you will shape the future of media by integrating production and distribution disciplines into a unified strategy. Your expertise will help global media organizations produce content more efficiently, distribute it more broadly, and monetize it more effectively, driving business growth and keeping audiences engaged in a rapidly evolving market. This position is a client-facing, billable consulting role with defined utilization targets and accountability for delivering high-quality advisory services. What You’ll Do - Client Consultation & Advisory - Serve as the thought leader and strategist for key clients, leading the ideation, design, integration, and operations across production environments and distribution ecosystems, advising clients on technology strategy, workflow optimization, and operational models. - Architect live audio systems, production workflows, control rooms, studios, remote production, field acquisition, as well as master control, playout automation, channel origination, and transmission ecosystems. - Partner with senior stakeholders (CTOs, Heads of Engineering, Operations, and Distribution) to identify business challenges, design solutions, and deliver actionable roadmaps. - Define holistic workflows and architectures that integrate production and distribution platforms, including IP, decentralized, and hybrid models, ensuring scalability, efficiency, and resilience. - Act as the primary stakeholder on projects end-to-end, and own output artifacts associated with client deliverables and program insertions, ensuring accuracy, consistency, and alignment with inherently scoped engagement objectives. - Partner with Sales and Business Development associates to qualify opportunities, shape solutions, price, and author proposal narratives. - Represent Diversified as a recognized expert, contributing to white papers, industry panels, and client briefings. - Provide senior governance over engagements from inception to completion, monitoring progress and ensuring deliverables align with business outcomes, timelines, and budgets. - Create custom solutions and strategies based on client requirements, participate in RFP conversations, client pitches, as well as quoting creative activities and budgets. - Maintain an authoritative role versed in technology knowledge and vendor product offering, conducting market research and analysis to maintain competitive edge in support of practice growth. - Work cross-functionally with sales, engineering, project management, and leadership teams, setting direction and accountability while ensuring operational excellence and quality assurance. - Maintain organized documentation, timelines, and asset libraries. - Mentor cross-functional teams of engineers and project leaders to elevate standards and expand capabilities. Qualifications - Bachelor’s degree in communications, design, engineering, or equivalent experience. Requirements - 12+ years of progressive experience in venue technologies, which may include audio systems, infrastructure architecture, networks, routing control, orchestration, control systems, playout automation, traffic systems, signal routing, quality control and monitoring, compliance logging, disaster recovery, and multi-platform content distribution. - Deep experience with sports venue audio or video production projects. - Demonstrated success advising executive stakeholders and leading enterprise-scale digital signage programs. - Proven experience leading cross-functional creative projects in a client-facing authoritative role. - Experience leading programs from concept to completion, running multiple content management projects, workflows, and budget under tight deadlines. - Advanced and sophisticated written and verbal communication skills, including the ability to communicate with and establish trust towards C-level executives, end users, customers, vendors, and manufacturers in 1:1 and group settings. - Strong financial acumen with a proven ability to draft scopes of work, develop accurate labor estimates, and drive profitability through disciplined scoping, resource planning, and budget management. - Ability to listen, understand and convey highly complex information, and present in-depth technical solutions. - Experience managing remote teams or contractors. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). - Proficiency in business analytics tools (CRM, ERP, Atlassian Suite, Data Visualization Tools). Desired Skills/Qualifications - A master’s degree would be a plus. Benefits - Multiple medical plan options to suit your family’s needs. - Dental (including orthodontic coverage) and vision plans. - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP). - Healthcare and Dependent Care Flexible Spending Accounts (FSA). - 401k with Employer Match. - Paid Time Off and Paid Holidays. - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services. - Commuter Benefits. - And much more.

Role Description Diversified is seeking a commercially driven and technically credible Service Solution Architect to lead the design and continuous improvement of service solutions. This is a presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation. The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are: - Technically robust - Commercially sound - Contractually clear - Operationally deliverable In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution. What You’ll Do - Solution Architecture & Design - Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes - Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks - Architect complex, multi-element managed services, support agreements, and staffing models - Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency - Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks - Define clear acceptance criteria to support seamless transition into service delivery - Produce high-quality, executive-level proposals and detailed solution documentation - Commercial & Contractual Responsibility - Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations - Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations - Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity - Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations - Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments - Complex Deal & RFPs - Lead the service strategy for complex, service-led opportunities in partnership with Account Executives - Provide subject matter expertise for service workstreams within RFI/RFP responses - Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams - Participate in client workshops, presentations, and executive-level solution discussions - Support commercial negotiations relating to service scope, SLAs, and delivery commitments - Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment - Delivery Readiness & Assurance - Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria - Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies - Validate solution delivery capability across global and regional delivery models - Support structured handover into delivery teams, ensuring clarity and continuity - Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions - Service Development - Identify gaps and opportunities within our services portfolio - Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand - Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services - Sales Enablement & Growth - Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria - Work with Service and Sales leadership to improve service attachment rates across project and technology sales - Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team - Prioritize engagement on high-value, complex, and strategic opportunities Qualifications - 3+ years’ experience within AV, Unified Communications, or technology services environments - Experience designing and supporting managed services solutions and lifecycle support models - Ability to support Account Executives on pre-sales engagements, including solution design and client discussions - Experience contributing to SLA definitions, service frameworks, and transition planning - Working knowledge of pricing structures and basic commercial considerations for managed services - Experience contributing to RFP/RFI responses and supporting solution documentation - Familiarity with Unified Communications environments and enterprise collaboration ecosystems Core Competencies - Advanced discovery and consultative solution design capability - Strong executive-level communication and presentation skills - Ability to influence senior stakeholders and drive decision-making - Structured and analytical approach to complex service challenges - High attention to detail across documentation, pricing, and contractual scope - Ability to balance client outcomes with operational scalability and risk - Strong cross-functional collaboration across Sales, Operations, and Delivery Benefits - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

Role Description As a Project Manager in Electronic Security Systems (ESS), you are responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through closing phases. The PM is responsible for overseeing and performing project management functions on all client site projects, budgets and scopes. Your daily activities include: - Project communications - Scheduling - Task lists for technicians - Managing deliverables from/for other departments - Overseeing the completion of projects to client expectation or better The PM will: - Develop a strong long-term relationship with the client - Provide clear leadership and ownership for the project - Coordinate all activities associated with the timely, accurate and on-budget completion of the project - Ensure appropriate and frequent communication between stakeholders - Provide support and assistance to team members as needed - Develop and maintain all related project schedules - Document all issues with site and keep everyone informed of potential issues and solutions - Facilitate and direct design reviews - Coordinate all system programming and final checkout of systems - Provide punch-list of remaining tasks after substantial completion - Coordinate training & turnover of projects to client, service department, & sales Qualifications - Bachelor’s degree or equivalent experience - 3+ years of Project Management experience in commercial construction trades and settings or experience with Electronic Security Systems (ESS) - Strong technical abilities and the demonstrated ability to learn new technologies quickly - Experience in a client-facing role, with a demonstrated pleasant professional demeanor - A solid understanding of PMP methodologies and best practices - Travel up to 25% of the time is required - Must possess a valid driver’s license in their state of residence Requirements - PMP certification from the Project Management Institute (preferred) - Certified Security Project Manager – CSPM (preferred) - Lenel Certification knowledge (preferred) - Genetec Certification knowledge (preferred) - Avigilon Certification knowledge (preferred) Benefits - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

Role Description Diversified is seeking a commercially driven and technically credible Senior Service Solution Architect to lead the design and continuous improvement of service solutions. This is a senior, presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation. The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are: - Technically robust - Commercially sound - Contractually clear - Operationally deliverable In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution. What You’ll Do - Solution Architecture & Design - Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes - Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks - Architect complex, multi-element managed services, support agreements, and staffing models - Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency - Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks - Define clear acceptance criteria to support seamless transition into service delivery - Produce high-quality, executive-level proposals and detailed solution documentation - Commercial & Contractual Responsibility - Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations - Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations - Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity - Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations - Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments - Complex Deal & RFPs - Lead the service strategy for complex, service-led opportunities in partnership with Account Executives - Provide subject matter expertise for service workstreams within RFI/RFP responses - Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams - Participate in client workshops, presentations, and executive-level solution discussions - Support commercial negotiations relating to service scope, SLAs, and delivery commitments - Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment - Delivery Readiness & Assurance - Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria - Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies - Validate solution delivery capability across global and regional delivery models - Support structured handover into delivery teams, ensuring clarity and continuity - Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions - Service Development - Identify gaps and opportunities within our services portfolio - Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand - Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services - Sales Enablement & Growth - Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria - Work with Service and Sales leadership to improve service attachment rates across project and technology sales - Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team - Prioritise engagement on high-value, complex, and strategic opportunities Qualifications - 5+ years’ experience within AV, Unified Communications, or technology services environments - Proven experience architecting managed services and lifecycle support solutions - Demonstrated experience supporting enterprise Account Executives on complex presales engagements - Experience designing SLA frameworks, governance models, and service transition approaches - Strong experience in commercial modelling, pricing structures, and margin management - Experience contributing to or leading service workstreams within complex RFP/RFI responses - Proven experience with Unified Communications environments and enterprise collaboration ecosystems Technical & Commercial Capability - Strong understanding of managed services operating models (onsite, remote, hybrid) - Ability to solution scalable, repeatable service solutions aligned to commercial and operational objectives - Sound commercial judgement with clear understanding of cost drivers, margin protection, and contractual risk - Ability to structure multi-element service solutions including support, staffing, consulting, and lifecycle services Preferred Skills/Qualifications - Experience developing new service catalogues or go-to-market service offerings - Exposure to multi-site or global enterprise service models - Knowledge of ITIL or recognized service management best practices - Experience working with subscription-based or XaaS commercial structures - Experience collaborating with OEMs and technology vendors to shape service propositions Core Competencies - Advanced discovery and consultative solution design capability - Strong executive-level communication and presentation skills - Ability to influence senior stakeholders and drive decision-making - Structured and analytical approach to complex service challenges - High attention to detail across documentation, pricing, and contractual scope - Ability to balance client outcomes with operational scalability and risk - Strong cross-functional collaboration across Sales, Operations, and Delivery Benefits - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

Role Description This remote based Associate Legal Counsel position provides accurate and timely counsel to our sales and operations organizations to address and resolve legal issues, supporting commercial transactions and customer management. The successful candidate must have the ability to deal with complex matters while operating in a fast-paced environment, providing effective and practical counsel on a variety of commercial transactional legal matters. What You’ll Do - Draft, review and negotiate a variety of commercial agreements, including domestic and international product and services agreements, vendor/dealer agreements, and strategic relationship agreements. - Provide legal advice on intellectual property issues, data protection, privacy, and regulatory compliance. - Collaborate with the sales and operations teams providing contract interpretation and support understanding and addressing legal and business concerns associated with commercial transactions. - Execute and maintain the company’s business and contractor licenses, ensuring compliance and tracking renewals when and if needed as a backup on this task. - Assist in the development and monitoring of operational internal governance policies and authorities. - Provide legal support to purchasing, sales, finance, and various internal departments with a variety of legal matters ranging from subcontractor disputes, vendor related issues, and process improvement initiatives. - Support collection efforts. - Perform other legal tasks as directed by the General Counsel and leadership. Qualifications - Juris Doctor (J.D.) from an accredited law school. - Licensed to practice law and in good standing in one or more states. - 5+ years of legal experience in a law firm or corporate environment handling corporate law matters, with a focus on commercial transactions. - Strong understanding of intellectual property, data protection and privacy laws. - Excellent negotiation, communication, and drafting skills. - A high level of self-motivation with the ability to work independently with a commitment to client services and the ability to work collaboratively in a fast-paced and dynamic environment. - Superior attention to detail and accuracy. - Experience with common business software tools, such as Microsoft Office (Word, Outlook, PowerPoint, Excel). - Hands-on experience drafting, negotiating, and managing all aspects of commercial transactions. - International and/or governmental contract experience helpful. - Fluency in English (written and spoken) required. Benefits - Multiple medical plan options to suit your family’s needs. - Dental (including orthodontic coverage) and vision plans. - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP). - Healthcare and Dependent Care Flexible Spending Accounts (FSA). - 401k with Employer Match. - Paid Time Off and Paid Holidays. - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services. - Commuter Benefits. - And much more.