• Manage user support requests for Jira, JSM, and Confluence • Perform permission and access changes • Configure workflows and system settings • Conduct system maintenance and administrative tasks • Monitor integrations and resolve issues • Implement enhancements and workflow improvements • Maintain automation updates (where supported) • Optimize dashboards, reports, fields, and screen configurations • Configure and maintain projects, workflows, schemes, fields, and permission models • Manage users, roles, groups, and access controls • Administer Atlassian Access (SSO, MFA, conditional access) • Maintain configuration baselines and documentation • Provide Tier 2 and Tier 3 support • Troubleshoot issues and coordinate with Atlassian/vendor support • Monitor system performance and usage trends • Support onboarding and offboarding processes • Provide live “Open Office Hour” support for AGC users • Enforce FedRAMP, FISMA, and agency-specific security controls • Support security reviews and ATO activities • Ensure compliance with government data classification standards • Develop dashboards and reports using JQL • Provide ad-hoc reporting for leadership and audits

• Hire, develop, and coach talent at all levels in the team • Partner with Sales to create a GTM strategy and execution plan • Drive effective operational cadences and reporting for the team • Participate in strategic deals and support team members as needed to grow the business • Drive strategic initiatives and programs across Solution Engineering to actively support innovation • Partner with Solution Engineering leadership to drive scale and a top performing pre-sales team

Role Description Reporting to the Director of File Based Solutions, you work between Evertz clients, account managers, R&D engineers, project managers, and executive management to completely architect, design and document the requirements and implementation approach for Evertz end-to-end enterprise solutions for broadcast and media facilities. The successful candidate must be able to capture our client’s vision, business requirement as well as technical requirements and map those into Evertz hardware, software and professional services offerings. Candidate must be comfortable in both a client facing role as well as internally facing to R&D and delivery service groups. - Work collaboratively with the account manager to define and document the scope - Provide initial solutions to clients with Evertz equipment selection & systems design, refine over the design process to provide final quotation and supporting documentation - Work with internal resources and the client to provide client demonstrations and/or documentation as proof of concept system, as required - Work collaboratively with internal, client and third party teams to understand current and future business and technical requirements - Take lead on proposal creation and refinement, take ownership and produce accurate documentation for bid set - Identify and manage project risks, clearly state assumptions, and work with client and internal resources to mitigate risks in advance of deployment - Ultimately create a clear and well thought out design package, gap analysis, functional specifications, and budget - Identifying new customers and building relationships while maintaining the existing customer base - Act as the technical authority throughout the design, pre-commissioning, onsite commissioning, training and sustaining engineering phases - Travel as required to client sites Qualifications - Experience in designing, documenting and sustaining full life cycle end-to-end enterprise-wide client facing projects - Experience working with file-based broadcast, production, post-production, non-linear distribution, automated transcoding and quality control, business/traffic systems type deployments and workflows i.e. the complete broadcast and media food chain - Electronics engineering (or similar) education - Problem-solving, and strong communication skills - Results oriented, self-motivated, and team player - Familiar with BXF and industry standard traffic solutions - Must have 3 or more years experience deploying file based work flow solutions - Experience with Broadcast IT with network infrastructure - Understanding in applications integration with business systems via the use of XML as the interchange format - Knowledge of current digital video compression standards and file types - Good written and verbal communications skills Company Description Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. - Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software - Evertz delivers products and solutions that can be found in major broadcast facilities on every continent - Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers - With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry - Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia - Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a dynamic and experienced technical presales professional to join our Americas solution consulting organization. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires both technical depth and consultative expertise. Who you are What you'll do Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges. Conduct discovery sessions to understand customer environment, business challenges, and constraints Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life. Lead workshops and demonstrations for C-level executives and business stakeholders Iterate quickly based on evolving capabilities and customer feedback Create re-usable components and accelerators for future engagements and contribute to the development of best practices Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes Qualifications Core competencies Curiosity - Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends Collaboration - Proven ability to work across functions, building rapid solutions in team environment. Communication - Clarity in explaining ideas, experience presenting to executive level stakeholders. Change Agility - Thrives in ambiguity and fast iteration. Technical Expertise 2+ years in technical consulting, solution engineering, or customer facing technical roles Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in the function or industry. Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms. Ability to architect and implement complex systems under tight deadlines. Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent. Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.