Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a dynamic and experienced technical presales professional to join our Americas solution consulting organization. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires both technical depth and consultative expertise. Who you are What you'll do Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges. Conduct discovery sessions to understand customer environment, business challenges, and constraints Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life. Lead workshops and demonstrations for C-level executives and business stakeholders Iterate quickly based on evolving capabilities and customer feedback Create re-usable components and accelerators for future engagements and contribute to the development of best practices Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes Qualifications Core competencies Curiosity - Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends Collaboration - Proven ability to work across functions, building rapid solutions in team environment. Communication - Clarity in explaining ideas, experience presenting to executive level stakeholders. Change Agility - Thrives in ambiguity and fast iteration. Technical Expertise 2+ years in technical consulting, solution engineering, or customer facing technical roles Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in the function or industry. Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms. Ability to architect and implement complex systems under tight deadlines. Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent. Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions • Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs • Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers • Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions • Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops • Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. • Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy • Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner • Understanding the competitive landscape and effectively differentiating our leadership • Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events • Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

• Manage the technical deployments throughout the Customer Onboarding journey, ensuring a positive and successful onboarding experience. • Leverage technical expertise to align customer needs with Mission's tools and best practices, creating a seamless and efficient transition for customers. • Work with Onboarding team to provide an efficient, seamless, and timely onboarding experience for customers. • Communicate with external customers and internal teams throughout Customer Onboarding Deployments; provide updates and escalate issues. • Generate Environment Asset Discovery worksheets and lead technical reviews of customer environments in preparation for Customer Onboarding Deployments. • Be a trusted advisor for customers on AWS Best Practices for backups, patching, runbooks, and AWS account management. • Be an expert on Mission tooling and train customers on usage and best practices. • Deploy Terraform modules and monitoring agents for customer onboardings. • Write and use knowledge base articles to further support Customer Onboarding Deployments. • Find automation opportunities, leveraging scripting capabilities to further enable Customer Onboarding Deployments. • Work with customers to create runbooks; guide creation process and deployment. • Offboard Managed Services customers; undo tooling, communicate with customers, and create a timely and efficient experience for customers and internal teams. • Work with internal teams to update processes, create documentation, or increase efficiencies.

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). • Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals. • Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth. • Grow influence in assigned territory by high levels of engagement with vendors/partners/customers/Sales as a strategic advisor. • Act as a subject matter expert in multiple families of products and solutions, providing regular contributions to CDW marketing approved online activities. • Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs, Solution Executives, and Field Sellers. • Mentoring and coaching of solution architects around best practices to engage with coworkers and customers.