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dentsu Austria

Champions of meaningful progress.

Manager, Customer Analytics

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 1900H1B No SponsorCompany SiteLinkedIn

Location

Maryland

Posted

10 days ago

Salary

$94K - $140K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Manager, Customer Analytics

dentsu Austria

• Interpret campaign performance across email, digital media, CRM, and web • Conduct cross-channel effectiveness analysis (reach, frequency, audience quality, engagement) • Apply KPI frameworks and advanced analytics techniques to deepen performance insights • Lead measurement initiatives (attribution, audience strategy, cross-channel analysis) across multi-brand engagements • Support clean room analytics operations, including audience creation and activation workflows, identity resolution, and media partner integrations • Oversee data onboarding, integration, and quality, ensuring alignment with governance and privacy requirements • Maintain fluency in underlying data to validate outputs, challenge assumptions, and guide team direction • Identify opportunities to enhance measurement through automation, emerging tools (e.g. GenAI), and advanced optimization approaches • Deliver client-ready presentations and insight-driven narratives, translating complex findings into actionable recommendations • Manage multiple engagements, ensuring priorities, quality, and timelines are met • Mentor analysts and oversee work across data and analytics streams, including clean room and cross-source workstreams • Track and communicate program dependencies including technology investments and platform decisions

Job Requirements

  • 5–8+ years in marketing or media analytics
  • Background in healthcare, pharmaceutical, or consumer health (including OTC/CPG)
  • Availability to begin the workday by 9:00 AM ET to support global team collaboration
  • Strong SQL and data analysis proficiency, with ability to guide technical design and review outputs
  • Proven ability to translate complex data into strategic insights and actionable recommendations
  • Demonstrated success leading client-facing engagements and managing stakeholder relationships
  • Strong project leadership, with the ability to manage multiple concurrent workstreams and analytics roadmaps
  • Experience with advanced analytics concepts (e.g., segmentation, predictive analysis, optimization approaches)
  • Exposure to or use of AI-assisted tools and automation to enhance analytical efficiency
  • Solid understanding of data privacy, governance, and compliance considerations

Benefits

  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Flexible paid time off
  • At least 15 paid holidays per year
  • Paid sick and safe leave
  • Paid parental leave

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