Charlotte Tilbury

Creative Assistant Hybrid VM & Store Design Full time 50155015 New York, New York, United States Description The Creative Assistant will support the VP of Store Design, Visual Merchandising and Creative Services across all activities and projects planned on our distribution calendar. This individual will support the team in all administrative tasks such as meeting notes, meeting agendas, travel booking, expenses, product ordering, deliveries and general tasks at Charlotte Tilbury Beauty. This role also requires the assistant to cultivate strong partnerships with the Creative Team and provide support as needed. In addition, the assistant will build and maintain relationships with external field teams, vendors, and printers, while managing follow-up processes to ensure directives are executed with exceptionally high standards across campaign and store launches. This role is based in our New York office (hybrid) and requires occasional travel to support new store launches and vendor reviews. This role will include supporting all SD, VM and CS on design collateral, raising PO’s, preparing meeting agendas, and coordination with vendors and cross functional teams. Day-to-day activities will vary depending on the priority of the business and on the level of visual merchandising work being undertaken. Responsibilities: - Complete VP and senior team members T&E expenses and travel including flight and hotel booking - Co-ordinate team events, retail safaris and internal/external gifting - Competitor research and presentations on a quarterly basis - Attend regular meetings with wider teams to ensure a collaborative working relationship with cross function teams, ensuring clear and concise meeting notes are taken and issued following creative led collaborations - Graphic art working support across VM and Creative Services - Support team in campaign execution and new store openings, artwork, vendor communication, deliveries and ordering - Support team to complete planograms for each campaign across the region - Leverage strong organizational and communication skills to manage multiple projects at one time and delivered on time with production and delivered to store for launch - Create presentations/concepts/ artwork/ design proposals alongside the VM, SD and CO team - Arrange NPD creative review meetings - Raise PO’s, receive and keep track of invoices, control expenditure of any orders placed for each individual project - Manage databases and distribution lists for campaign launches - Order products from suppliers, as well as internal product distribution - Logistics, tracking and storage coordination of VM props - Coordinate shipments and deliveries with vendors for VM installations - Collaborate with cross functional teams to design and produce artwork for all Office interior updates Requirements Key Selection Criteria - Organized, pro-active self-starter with an ability to work in a fast-moving environment - Excellent time and project management skills with a proactive nature and results-driven, positive “can do” attitude - Strong attention to detail to produce accurate and high-quality work - Effectively communicates and has strong interpersonal skills - Has a strong interest in cosmetics, fashion, retail and product - Team player with a logical mind who can also deliver commercially, accurately, and effectively - Able to work autonomously, but also thrives in a team environment - Excellent eye for detail, style, design, and color - Resourceful and creative problem solver - Has strong communication and email etiquette - Confident in organizing team wide gatherings - Be malleable to shifting demands while having a strong sense of prioritization - Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint, Illustrator, Photoshop and InDesign - Design degree preferred Benefits Base Salary Range $60,000-65,000** Company Benefits - Generous staff discount to use on all products - Medical, dental, and vision benefits - Commuter Benefits (Pre-tax) - Flex Spending Account (FSA) - Employee Assistance Program (EAP) - 401(k) with Company match - Paid Time Off - Birthday PTO

• The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. • They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. • The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. • They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground. • Lead the country and manage the team of Flagship Business Manager for department store & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly • Drive Field Türkiye Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc) • Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales • Maximize the productivity of stores staffed for specialities and be pro-active on new staffing structure to encourage productivity.

• The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. • They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. • The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. • They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground. • As a Field Training and Sales Manager you drive full Commercial Leadership of the Area, Build High Performing Teams to achieve Retail and Service Expectations, and Maintain Service Excellence Across Unstaffed Distribution. • Lead the country and manage the team of Flagship Business Manager for department stores & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly. • Work in collaboration with Field training manager to ensure the Field team conducts, weekly and monthly store visits. • Work with the Retail People Partner to support in the delivery of the people plan: skills gap analysis, development pathways and succession planning, investigation and disciplinary meeting, capability upskill and recruitment across the region. • Drive engagement throughout the region and identifying key gaps and opportunities using Employee Surveys and tactical approach designated for France employees. Create engagement improvement plan along with the Flagship Business Manager and training counterpart. • Work alongside the Training Manager to ensure commercial and development training needs are met within the region. • Drive Field France Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc) • Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager. • Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner. • Flagging risk & opportunities with key action plan. • Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales. • Lead initiatives to differentiate department store concessions, and the Specialty model. Develop and implement marketing and service strategies tailored to each environment based on customer and store insights. • Identify and capitalize on opportunities to drive brand awareness, performance, and market share across the region. Focus on enhancing the social media presence of retail teams by developing targeted social media campaigns and content. • Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all. • Work closely with the Retail Operations Team to ensure effective and timely communication with field teams. Provide pro-active feedback and suggestions for improvement to enhance operational efficiency. • Drive omnichannel sales initiatives, ensuring no conflict of interest with retail partners. This includes promoting ‘Tilbury at Home’ services and commercial social advocacy initiatives. Monitor and analyze sales data to identify trends and opportunities for growth. • Maximize the productivity of stores staffed for specialities and be pro-active on new staffing structure to encourage productivity. • Work with the People team to ensure the right people are in the right place at the right time. Develop and implement strategies to improve employee engagement and retention. • Maintain strong relationships with local retail partners to optimize brand presence. Identify and realize incremental opportunities at the store level by collaborating on joint marketing initiatives and in-store events. • Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team. • Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager. • Review and approval of commission submissions for your area. • Stay within your T&E budget and manage accordingly. • Reporting to the Regional Sales Manager of Southern Europe. • Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store. • Collaborating with a team of Field Sales Managers & Operation and maintenance assistant working across Southern Europe.