Neat

• Serve as the primary liaison between Neat Sales and Distribution Partners • Develop and implement a joint business plan that drives measurable objectives and outcomes: revenue growth targets, brand awareness opportunities and engagement, operational improvements, additional value-added initiatives to support Neat’s growth goals • Work closely with Neat-dedicated resources to develop and implement sales growth strategies, ensuring targets are met or exceeded via key performance indicators (KPIs) • Support distributors with onboarding, escalation management, and inquiries • Build programs and training sessions for distributor teams to ensure they are fully equipped to represent the brand and drive product adoption • Conduct monthly cadence calls with each distributor to provide updates, address questions, and deliver indirect partner education • Monitor distributor pipeline and inventory levels to ensure optimal performance • Manage an annual marketing plan and budget to align with the overall business strategy of the distributor • Collaborate with internal Neat teams (sales, marketing, product specialists, operations, etc.) to provide insights and feedback on initiatives and strategies within the distribution’s organization • Win, maintain, and expand relationships with our Partner Champions • Ability to present Neat’s go-to-market strategy to partners, highlighting key product offerings, value propositions, and competitive advantages • Work closely with partners to ensure they understand how to position Neat’s products effectively in the market and align their sales efforts with Neat’s strategic objectives • Coordinate partner nurture campaigns for focus accounts to maintain engagement and drive growth

• Handle Level 3 incident tickets end-to-end, ensuring timely resolution in line with SLAs. • Work with Problem Managers to identify root causes, support trend analysis, and drive permanent fixes. • Manage urgent and high-priority customer engagements, driving timely solutions. • Work closely with R&D on troubleshooting, reproducing issues, and analysing logs. • Create and maintain product knowledge-base articles and internal tools to support both customers and Neat teams.

• Build retention and expansion campaigns in partnership with sales and customer success, including onboarding sequences, nurture sequences, upsell and cross-sell plays, and renewal communications • Partner with Customer Success on NPS follow-up programs and customer health campaigns • Build the customer reference and advocacy program • Own the end-to-end lifecycle strategy across lead nurture, onboarding, adoption, expansion, and renewal • Develop segmentation and personalization strategies to improve relevance and conversion • Oversee email marketing, setting priorities and reviewing sends and automated programs • Own email performance reporting and drive continuous optimization of open rate, CTR, and pipeline conversion • Partner with demand gen and sales to define and tier the target account list • Design and execute personalized, multi-touch ABM campaigns across email, content, and digital channels • Track and report on account engagement and ABM-sourced pipeline • Own the global webinar calendar end-to-end: topic strategy, speaker coordination, promotion, execution, and post-event nurture • Oversee both prospect-facing (pipeline generation) and customer-facing (adoption, expansion) webinars • Manage reporting on registrations, attendance, and downstream pipeline contribution

• Driving continued growth for Neat, by identifying new customers • Levering your network in the region to uncover new business, attending events and acting as an ambassador for Neat • Evaluating territory and vertical opportunities, taking full ownership of the strategic approach for your area • Keeping updated of market trends, understanding competitor landscape and opportunities • Feeding market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity • Acting as a trusted colleague within your team, providing mentorship and coaching • Defining, designing and iterating our sales processes, ensuring Neat is ready for the next stage of our hyper-growth

• Managing all subscription services, including the end-to-end processing of renewals, NaaS orders, and Pulse subscriptions. • Executing heavy reporting and data analysis within Salesforce and NetSuite to ensure total accuracy in our subscription records. • Driving a proactive renewal motion, identifying upcoming expiries and coordinating with internal teams to ensure no service interruptions. • Maintaining high standards of data hygiene, auditing records to ensure the integrity of our back-end operations. • Collaborating across functions, acting as a key point of contact for the Sales, Channel, and Operations teams. • Supporting external partners and distributors by providing clarity on subscription status and processing requirements.

• Driving continued growth for Neat, by identifying new customers • Levering your network in the region to uncover new business, attending events and acting as an ambassador for Neat • Evaluating territory and vertical opportunities, taking full ownership of the strategic approach for your area • Keeping updated of market trends, understanding competitor landscape and opportunities • Feeding market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity • Acting as a trusted colleague within your team, providing mentorship and coaching • Defining, designing and iterating our sales processes, ensuring Neat is ready for the next stage of our hyper-growth

• Driving continued growth for Neat, by identifying new customers in our Public Sector segment in the region • Leveraging your network in the region to uncover new business, attending events and acting as an ambassador for Neat • Evaluating territory and vertical opportunities, taking full ownership of the strategic approach for your area • Keeping updated of market trends, understanding competitor landscape and opportunities • Feeding market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity • Acting as a trusted colleague within your team, providing mentorship and coaching • Defining, designing and iterating our sales processes, sales forecasting and ensuring Neat is ready for the next stage of growth

• Partner with the Chief of Staff to run the company's strategic planning cycles • Define key initiatives and track progress against financial plans • Lead high-priority cross-functional programs • Design and maintain dashboards for CEO visibility • Act as a neutral partner to functional leads and ensure seamless communication • Monitor execution of financial plans to allocate resources effectively

Location: Remote Northeast US to Washington DC Reports To: Chief of Staff to the CEO The Role Neat is looking for a high-impact, autonomous Strategic Planning & Programs Lead to join the Office of the CEO. In this role, you will be an integral part of driving our internal rhythm of business. You will support the Chief of Staff in translating executive vision into actionable roadmaps, ensuring Neat scales effectively across global markets. You are part of the "connective tissue" of the company. You will work across every department to ensure visibility, alignment, and momentum. This is an individual contributor (IC) role designed for a strategic operator who loves to build systems that make complex work feel simple. Core Responsibilities - Strategic Planning and Rhythm: Partner with the CoS to run the company's strategic planning cycles. You will help define key initiatives, track progress against our financial plan, and ensure departmental goals ladder up to our primary mission. - Program Management Office (PMO): Lead high-priority, cross-functional programs that move the needle for Neat. You will identify bottlenecks before they become blockers and facilitate the "wins" that keep our teams motivated. - Executive Visibility: Design and maintain the dashboards and reporting structures that give the CEO and Executive Team a "clear view" of the business. You will help leaders share their progress and challenges upwards with clarity and candor. - Connective Tissue: Act as a neutral, high-trust partner to functional leads. You will ensure that communication flows seamlessly between teams, breaking down silos to ensure we execute as one global unit. - Financial and Goal Stewardship: Monitor the execution of our financial plan, ensuring resources are allocated to our highest-priority strategic efforts and flagging risks to our growth trajectory. What You Bring - 5–7 Years of Experience: A proven track record in Strategic Operations, Program Management, or Management Consulting. Experience in a high-growth hardware or deep-tech environment is a significant plus. - The Ability to Synthesize: You can take a 60-minute technical deep dive and turn it into a 3-bullet executive summary. You value simply meaningful communication—concise, insightful, and actionable. - Operational Rigor: You are process-driven and know how to build just enough structure to keep things moving without slowing the team down. - Strategic Influence: You are comfortable working with C-suite executives and can hold functional leads accountable without having formal authority over them. - Technical Curiosity: You don't need to be an engineer, but you should be eager to understand the "AI-powered modular architecture" that makes Neat unique. Why Neat? We are a Norwegian-founded company that values "intelligent simplicity" in everything we do—from the video devices we build to the way we run our meetings. At Neat, you will have: - Direct Impact: A front-row seat to the scaling of a $250M+ revenue technology leader. - Ownership Culture: We are looking for a partner who wants to share in the long-term value they help create. - Global Perspective: Work with a world-class team spanning Oslo, the US, and beyond. How We Work We don't do "busy work." We do work that matters. You will be expected to be a self-starter who brings solutions, not just problems, to the table. If you are a master of strategic execution who thrives in a fast-paced environment, we want to hear from you. Compensation & Benefits Pay Range: $160,000 - $180,000 per year. Actual compensation will be determined based on factors such as the candidate’s relevant experience, skills, and internal equity. This position is eligible for our comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and an unlimited PTO policy. Why Join Neat? At Neat, you’ll be part of a passionate team shaping the future of video collaboration. You’ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat. We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future. Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet, and a range of compelling business apps. We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.

• Partner with Chief of Staff in strategic planning cycles • Lead high-priority cross-functional programs • Design and maintain dashboards for business visibility • Act as a neutral partner ensuring seamless communication between teams • Monitor execution of financial plan