• Manage and improve our cloud-based SaaS environment • Independently manage core platforms (e.g., Microsoft 365, identity systems) • Resolve complex issues • Drive automation and process improvements to scale IT operations • Administer key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast • Continuously evaluate, improve, and tune security tools to strengthen security posture • Monitor alerts, logs, and system health • Lead or assist in security incident response

Title: Contact Center as a Service/AWS Connect System Administrator Senior Locations: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. Department: Systems Administrator/Engineer Job Description: Responsibilities & Qualifications Responsibilities - Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. - Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. - Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. - Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. - Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. - Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. - Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. - Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. - Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. - Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills and Experience - Active Top Secret Clearance - Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. - In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. - Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. - Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. - Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Preferred Experience - 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. - 7+ years of experience administering Linux systems - Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. - Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. - A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required. Overview TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States. - Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed) - Type of environment: Office - Noise level: Medium - Work schedule: Schedule is an 8-hour day shift Monday – Friday. - Core work hours are 9:00 a.m. through 4:00 p.m. ET. - 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE - Active Top Secret Clearance Required - US Citizen OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. #rmote #telework #linkedin #LI-Remote (turn font to white)

Role Description - Manage and maintain internal accounts, access, and admin panels (email systems, CRM, internal tools) - Handle day-to-day technical and operational tasks (setup, migrations, troubleshooting, integrations) - Work with various SaaS tools and quickly learn new systems when needed - Communicate with external providers (e.g. platforms, infrastructure services) - Support internal teams by resolving ad-hoc requests and operational issues - Assist with documentation, contracts, and basic process management - Research and implement new tools or solutions when required Qualifications - Experience in System Administration or similar roles - Strong problem-solving mindset and ability to work independently - Comfortable working with different tools, systems, and admin interfaces - Ability to learn fast and handle tasks you haven’t done before - Proactive, reliable, and detail-oriented - English B2–C1 (working level) - Based in Portugal Requirements - Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices. - Growth opportunities: Take ownership of operational processes and contribute to building internal company infrastructure. - Remote flexibility: Fully remote role with an international, results-oriented team. - Location: Portugal. - Compensation: Based on expectations, skills, and experience. - B2B contract via Deel.com

Role Description The client is seeking a highly organized, systems-driven Operations & Engineering Systems Coordinator to support business operations, streamline processes, and assist with technical and administrative functions. This role goes beyond a traditional Personal Assistant position — we are looking for someone who can help manage the overall business, take ownership of workflows, implement systems, support project delivery, and create structured documentation while working closely with leadership. The ideal candidate will have excellent English communication skills, along with a strong working understanding of construction engineering and drafting. Exposure to mechanical systems and HVAC is highly preferred. Key Responsibilities - Business & Operations Support - Assist in managing day-to-day business operations and executive workflows - Coordinate tasks, schedules, and priorities across multiple projects - Support timekeeping, reporting, and resource tracking - Identify inefficiencies and recommend process improvements - Act as a key support partner in helping manage and organize the business - Systems & Process Implementation - Develop, implement, and maintain business systems and workflows - Create and manage company management plans and operational procedures - Support automation and digital transformation initiatives - Ensure alignment with industry standards and internal processes - Data, Reporting & Analysis - Build and maintain Excel-based tracking tools and dashboards - Develop reports using Power BI for business insights and decision-making - Monitor KPIs and operational performance metrics - Compliance & Documentation - Assist with implementation and maintenance of: - ISO 9001 (Quality Management) - ISO 19650 (Information Management / BIM) - ISO 45001 (Occupational Health & Safety) - Create, format, and manage professional documentation including: - Policies & procedures - Reports and templates - Smart PDFs and structured documents - Technical & Project Support - Provide support to engineering and drafting teams - Coordinate documentation for construction and engineering projects - Assist in reviewing technical content and ensuring accuracy - Work with mechanical and HVAC-related documentation where applicable Qualifications - Strong proficiency in: - Microsoft Excel (advanced level) - Power BI - Experience with: - Time tracking systems and reporting - Process improvement and system implementation - Familiarity with ISO standards (ISO 9001, ISO 19650, ISO 45001) - Excellent written and spoken English communication skills (clear and professional) - Strong understanding of construction engineering and drafting concepts - Highly organized with strong attention to detail - Ability to work independently and manage multiple priorities Preferred Qualifications - Background in construction, engineering, or drafting - Experience in mechanical systems and HVAC - Familiarity with BIM processes or engineering workflows - Experience creating automated workflows or digital systems - Knowledge of project management tools or methodologies Key Attributes - Proactive and solution-oriented mindset - Strong analytical thinking and problem-solving skills - Ability to translate business needs into structured systems - Comfortable working in a fast-paced, evolving environment - Ability to take initiative and support overall business management What Success Looks Like in This Role - Efficient and well-organized business operations - Clear, structured documentation and processes in place - Reliable reporting and visibility into business performance - Improved workflow efficiency across projects - Strong support in managing both operational and technical aspects of the business Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Let’s Talk If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.