• File Feed Setup & Management: Partner with Benefits Administrators to establish and maintain eligibility and enrollment file feeds between external systems and our platform. • File Review & Validation: Review incoming enrollment files for accuracy, completeness, and format compliance based on EDI specs and business rules. • Secure File Transfer: Manage file uploads from our SFTP connector to our internal Pet Portal platform, ensuring timely and secure delivery. • Technical Tools Usage: Use Kleopatra for file encryption/decryption and FileZilla for secure FTP file transfers. • Issue Tracking & Collaboration: Log, track, and manage integration-related tasks and issues using Jira, collaborating with internal stakeholders and external partners to resolve data or connection issues. • Documentation & Compliance: Maintain thorough documentation of file feed specs, mapping, and transmission schedules. Ensure adherence to data security and privacy standards. • Performs other duties as assigned.

Role Description The Document and Process Implementation Analyst will be a vital member of the project delivery and project controls team of the North American division of Edged Data Centers. We are looking for someone who will work directly with the Portfolio Controls team and the expanded Platform Delivery teams. The position will be in support of various initiatives in Platform delivery with a focus on operations and execution in the implementation of processes and improving document control functions. The Document and Process Implementation Analyst needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, providing autonomy and flexibility in the way we work, developing a habit of constant, open communication, and creating a culture of excellence, appreciation, trust, and respect. Qualifications - A college degree in addition to between 4 and 6 years of combined experience in Construction, Operations, software development, Accounting, or Finance. - Experience with various Cost Management Systems including Autodesk Cost is highly desirable. - Excellent communication and interpersonal skills. - Experience with fast-track design/build projects and/or multiple significant upgrade projects. - Adaptability and teamwork experience in supply chain and a good understanding of implementing operational workflows. Requirements - Document Control Management: Lead the administration of the project document control system (Autodesk Construction Cloud / BIM 360). Ensure all project stakeholders are following standardized naming conventions, folder structures, and approval workflows. - Process Design & Implementation: Partner with Platform Delivery Managers to design, document, and implement standard operating procedures (SOPs) for cost tracking, change management, and project scheduling. - Cost & Schedule Integration: Assist in the development of project-level cash flows and integrated master schedules. Ensure that document milestones (e.g., 60% Design, IFC) are correctly mapped to cost forecasts and schedule logic. - System Implementation: Support the rollout of Earned Value Management (EVM) systems and risk management processes across the portfolio. Assist the Project Controls Managers in exploring new systems and recommend system implementations to fit the portfolio. - Training & Compliance: Conduct training sessions for Project Managers and external vendors on new project control processes. Audit project data regularly to ensure compliance with the Program Management Plan. - Cost Accounting: Assist in cost accounting activities including reconciliation of actual costs, perform month end closeout activities, monitor project costs against budgets. - Reporting: Utilize Power BI and Autodesk Cost tools to produce real-time reports on document status, cost variances, and schedule health for executive review. Benefits - Medical, dental, vision, life, and disability insurance. - 401(k) retirement plan. - Flexible spending and HSA accounts. - Paid holidays. - PTO. - Employee assistance program. - Other company benefits. EEO Statement Edged is an equal opportunities employer. We believe in ensuring equal access to employment opportunities for all. We assess candidate qualifications and make recruiting decisions based on the experience, capabilities, and skills you share with us in your application and applicable materials. Hiring and employment decisions within Edged are not based on religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Total Rewards Statement This role is also eligible for a competitive benefits package that includes compensation based on a number of factors, including your qualifications, location, skills, competencies, and experience, and may fall outside of the range shown. Contact edcrecruiting@edged.us

• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build. • Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system. • Provide excellent advice and best practice to current customers using NEC Housing. • Ensure that consultancy and training activities consistently achieve positive customer feedback. • Create and maintain training courses, user guides, and solution design manuals for customers and internal teams. • Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences. • Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy. • Be flexible and available for occasional UK travel to customer or company sites when required.

This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid. The Client Implementation Service Analyst II is responsible for planning, configuring, and launching software solutions for clients while coordinating with internal teams to ensure successful project delivery. Acting as the primary client contact, the Analyst II guides customers through the implementation process, manages multiple concurrent installations, provides status updates, and identifies risks or potential impacts to project timelines. The role involves building and configuring client accounts based on signed contracts, supporting Project Management and Training teams with onboarding tasks, and ensuring clients fully understand product functionality and configuration. This position requires strong organizational, time management, and communication skills, along with advanced technical knowledge of our products and systems. Service Analysts II typically work on projects of broader scope with limited oversight and conduct handoffs to appropriate teams once accounts are launched. Due to product and platform complexity, domain expertise is essential, with focus areas including Dealertrack F&I, DMS Business Office Application, Core Forms, Deal Central, DMS+, and F&I Intelligence deal documents. As part of a client-facing team, Analysts II applies advanced technical expertise, vehicle transaction knowledge and project management skills to deliver successful implementations. What You'll Do - Plan and coordinate the setup and configuration of software for clients. - Configure software systems according to client specifications and requirements. - Assist dealer clients in understanding and utilizing the software products - Provide guidance and support throughout the setup and configuration process - Collaborate with Project Management and Training teams to support client onboarding tasks - Proactively manages escalations, risks, and assists in the resolution of issues related to product installation - Perform final validation of system settings as approved by the dealer - Test the functionality of purchased products - Manages and ensures customer expectations are met through the implementation cycle. - Maintain an advanced technical understanding of the company's products and software systems. - Use technical knowledge to troubleshoot issues and provide effective solutions. - Communicate effectively with clients to understand their needs and provide clear instructions. - Ability to effectively manage projects across multiple product types and drive successful execution. - Manage multi tasks and projects simultaneously - Adapt to changing priorities and client requirements Who You Are Minimum Qualifications - Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field - Advanced understanding of vehicle transactions within dealership systems, including CRM, DMS, and Digital Contracting - Automotive industry experience required - Experience working in Salesforce or other CRM system - Excellent presentation, written, and verbal communication skills - Ability to identify problems and initiate corrective and preventative actions. - Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. - Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. - Ability to learn new technologies and concepts quickly. - Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. - Other duties as needed or required - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. Preferred Qualifications - Experience working within Implementation or Client Service teams - Experience with F&I and/or Desking Forms - Project Management experience - Excellent presentation, written, and verbal communication skills - Ability to identify problems and initiate corrective and preventative actions. - Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. - Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. - Automotive industry experience required - Ability to learn new technologies and concepts quickly. - Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. - Other duties as needed or required - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. USD 26.73 - 40.10 per hour Compensation: Hourly pay rate is in the range of $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 06/13/2026 EOE, including disability/vets