• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build. • Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system. • Provide excellent advice and best practice to current customers using NEC Housing. • Ensure that consultancy and training activities consistently achieve positive customer feedback. • Create and maintain training courses, user guides, and solution design manuals for customers and internal teams. • Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences. • Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy. • Be flexible and available for occasional UK travel to customer or company sites when required.

This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid. The Client Implementation Service Analyst II is responsible for planning, configuring, and launching software solutions for clients while coordinating with internal teams to ensure successful project delivery. Acting as the primary client contact, the Analyst II guides customers through the implementation process, manages multiple concurrent installations, provides status updates, and identifies risks or potential impacts to project timelines. The role involves building and configuring client accounts based on signed contracts, supporting Project Management and Training teams with onboarding tasks, and ensuring clients fully understand product functionality and configuration. This position requires strong organizational, time management, and communication skills, along with advanced technical knowledge of our products and systems. Service Analysts II typically work on projects of broader scope with limited oversight and conduct handoffs to appropriate teams once accounts are launched. Due to product and platform complexity, domain expertise is essential, with focus areas including Dealertrack F&I, DMS Business Office Application, Core Forms, Deal Central, DMS+, and F&I Intelligence deal documents. As part of a client-facing team, Analysts II applies advanced technical expertise, vehicle transaction knowledge and project management skills to deliver successful implementations. What You'll Do - Plan and coordinate the setup and configuration of software for clients. - Configure software systems according to client specifications and requirements. - Assist dealer clients in understanding and utilizing the software products - Provide guidance and support throughout the setup and configuration process - Collaborate with Project Management and Training teams to support client onboarding tasks - Proactively manages escalations, risks, and assists in the resolution of issues related to product installation - Perform final validation of system settings as approved by the dealer - Test the functionality of purchased products - Manages and ensures customer expectations are met through the implementation cycle. - Maintain an advanced technical understanding of the company's products and software systems. - Use technical knowledge to troubleshoot issues and provide effective solutions. - Communicate effectively with clients to understand their needs and provide clear instructions. - Ability to effectively manage projects across multiple product types and drive successful execution. - Manage multi tasks and projects simultaneously - Adapt to changing priorities and client requirements Who You Are Minimum Qualifications - Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field - Advanced understanding of vehicle transactions within dealership systems, including CRM, DMS, and Digital Contracting - Automotive industry experience required - Experience working in Salesforce or other CRM system - Excellent presentation, written, and verbal communication skills - Ability to identify problems and initiate corrective and preventative actions. - Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. - Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. - Ability to learn new technologies and concepts quickly. - Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. - Other duties as needed or required - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. Preferred Qualifications - Experience working within Implementation or Client Service teams - Experience with F&I and/or Desking Forms - Project Management experience - Excellent presentation, written, and verbal communication skills - Ability to identify problems and initiate corrective and preventative actions. - Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software. - Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere. - Automotive industry experience required - Ability to learn new technologies and concepts quickly. - Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results. - Other duties as needed or required - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. USD 26.73 - 40.10 per hour Compensation: Hourly pay rate is in the range of $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 06/13/2026 EOE, including disability/vets

Role Description Do you enjoy building relationships, assisting customers, and creating positive experiences? We are currently expanding our remote team and seeking dedicated individuals to join us as Client Care Specialist. In this role, you'll serve as a valuable resource for clients by providing personalized support, assisting with travel arrangements, and helping ensure every step of the planning process runs smoothly. This position offers the flexibility of working remotely while developing professional skills in customer service, communication, and coordination. No prior travel industry experience is required. We provide the training, tools, and ongoing support needed for success. Key Responsibilities - Support clients throughout the travel planning and booking journey - Help coordinate vacation packages, cruises, accommodations, and transportation services - Research travel opportunities, destination information, and supplier offerings using approved platforms - Verify reservation details and travel information before final confirmation - Deliver exceptional customer care through phone, email, and online communication channels - Assist with itinerary revisions, booking requests, and travel-related follow-up - Maintain organized client files, confirmations, and travel records - Participate in educational workshops, virtual meetings, and training programs Benefits - Fully remote work environment - Flexible scheduling options - Comprehensive onboarding and ongoing training - Access to travel discounts, supplier incentives, and promotional opportunities - Collaborative and supportive team culture - Professional development resources - Advancement opportunities for high-performing team members Qualifications - Strong customer service and communication abilities - Excellent organizational and time-management skills - Comfortable using online systems, email, and digital tools - Reliable internet access and basic computer proficiency - Ability to manage multiple tasks efficiently - Self-motivated with a positive, solution-oriented mindset - Adaptable and eager to learn new skills - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other regions Successful Candidates Often - Enjoy helping people achieve their goals - Thrive in a flexible remote work environment - Have strong attention to detail and follow-through - Communicate professionally and confidently - Are looking for long-term growth and development opportunities

Role Description - Evaluate AI-generated artifacts against domain-specific quality rubrics to ensure accuracy and rigor. - Identify and correct factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks. - Provide clear, structured written feedback to improve AI model outputs. - Collaborate with AI research teams to enhance training data quality and domain relevance. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - 5+ years of relevant professional experience in General Sales / GTM. - Native or professional fluency in English. - Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint). - Advanced degree (Master's or higher) from a reputable institution (preferred). Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.