Role Description The Remote Commissioning Engineer executes remote and shop-based configuration, commissioning, testing, and validation activities for audiovisual, unified communications, and integrated technology systems. The role ensures systems are properly configured, thoroughly tested, and documented before deployment while providing technical expertise and remote support to field engineers, service teams, and project stakeholders. The Remote Commissioning Engineer serves as a subject matter expert for assigned technologies and contributes to efficient project delivery through proactive troubleshooting, documentation, and risk identification. Roles and Responsibilities - Execute remote and shop-based commissioning activities for AV, UC, control, DSP, and collaboration systems. - Configure systems according to approved designs, standards, and project requirements. - Perform functional testing, integration testing, validation, and re-testing of systems prior to deployment. - Provide subject matter expertise and advanced technical support for assigned technologies. - Support field engineers during commissioning, troubleshooting, and deployment activities. - Coordinate and execute remote smart-hands deployments with onsite personnel. - Document configurations, test results, commissioning activities, and system changes. - Create and maintain commissioning records, handoff documentation, and technical reports. - Identify technical risks, design gaps, and system issues and escalate appropriately. - Support service teams with scoped troubleshooting and technical assistance. - Participate in continuous improvement initiatives and lessons learned activities. - Follow established commissioning standards, workflows, and documentation procedures. Qualifications - Education: Bachelor’s Degree - 1-3 years experience - Strong troubleshooting and analytical skills in live remote support environments. - Ability to interpret system drawings, schematics, narratives, and technical documentation. - Experience with Microsoft Teams Rooms, Cisco Collaboration, Zoom Rooms, or similar UC platforms. - Knowledge of AV signal flow, networking fundamentals, and system integration principles. - Experience with DSP platforms such as Q-SYS, Biamp, Shure, or equivalent technologies. - Strong verbal and written communication skills. - Ability to work independently and within cross-functional teams. - Excellent organizational and documentation skills. - Strong attention to detail. - Ability to manage multiple priorities and deadlines. - Ability to identify and escalate technical risks appropriately. - Proficiency with Microsoft Office Suite and collaboration platforms. - Willingness to work flexible schedules when required to support global projects. - Experience supporting enterprise conferencing environments. - Experience with commissioning and validation processes. - Experience providing remote support for field engineers and smart-hand resources. Benefits - Flexible work environment. - Competitive compensation and benefits. - A culture that celebrates diversity and inclusion.

• Build and deploy production systems used by top enterprise retailers • Work directly with customers’ engineering, ops, and leadership teams • Take new products from concept to live deployments • Design and extend core infrastructure underpinning global delivery orchestration • Partner with product and AI teams to influence direction across APAC • Debug real-world logistics workflows across fleets, APIs, and integrations

Role Description This Engineer will be responsible to lead the enterprise performance engineering efforts to ensure system scalability, stability, reliability, and responsiveness across distributed cloud and hybrid environments. - Responsible for designing and executing load, stress, endurance, and scalability testing strategies. - Identifying bottlenecks across applications, APIs, databases, and infrastructure. - Works closely with Architecture, DevOps, QA, and Development teams to validate production readiness. - Optimize system performance and support high-availability cloud deployments within Azure and AKS environments. Qualifications - Performance and scalability testing - Distributed systems and API architecture - Azure cloud and Kubernetes (AKS) - Performance metrics analysis and tuning - CI/CD and automated performance pipelines - Troubleshooting and root cause analysis - Lead, coach and mentor Performance Engineer staff offshore Requirements - Mortgage or FinTech industry experience (Nice to Have) - Experience with enterprise SaaS platforms and high-volume transaction systems (Nice to Have)

Role Description We're looking for a Senior Agent Design Engineer to lead a multidisciplinary team of Agent Designers and Agent Design Engineers. This is a hands-on manager role for someone who sits comfortably at the intersection of conversational UX design, technical implementation, and team leadership. At PolyAI, Agent Design means owning the full picture: - Mapping user journeys - Shaping dialogue and tone - Building the underlying systems that power them (prompting, tool access, and context engineering) If you've spent your career frustrated by the artificial gap between design and engineering, this role was built for you. What you'll do: - Lead and develop your team - Manage and mentor a team of Agent Designers and Agent Design Engineers - Set clear objectives, provide thoughtful feedback, and help push team members toward the fulfillment of individual and company goals - Foster a culture of curiosity, collaboration, and continuous improvement, with user-centered thinking at its core - Own the quality of conversational experiences - Act as a major, hands-on contributor in the design and implementation of conversational UX across the AI agents being built by your team - Drive the discipline forward - Partner closely with Engineering, Product, and Project Management to advocate for design quality throughout the development lifecycle - Stay at the leading edge of agentic AI workflows Qualifications - 5+ years in a technical or design adjacent role at a tech company - 2+ years of people management experience or a proven track record of leadership/mentorship/teaching - Experience managing external client relationships and stakeholder expectations - Proficiency in Python sufficient to read, review, and meaningfully engage with what your team ships - Experience with agentic AI workflows - Meticulous attention to detail around language, consistency, tone, and interaction quality - Clear, inclusive communication Requirements - Experience designing or deploying conversational AI assistants (voice or chat) - Familiarity with LLMs in practice - Hands-on experience with agentic frameworks, harnesses, or orchestration patterns - Experience with agile delivery practices Benefits - Participation in the company’s employee share options plan - 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - Life Insurance - STD and LTD - The opportunity to contribute to the company's 401k plan - Flexible PTO policy + 11 designated company holidays - Annual learning and development allowance - One-off WFH allowance for comfort and focus - Enhanced parental leave - Company-funded fertility and family-forming programmes - Menopause care programme with Maven