Role Description We invite you to join our growing team! IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day! The Dispatch Nurse will support both the IntellaTriage nurses as well as the clients with scheduling visits based on priority needs. We are looking for an LPN, part-time working every other weekend 10am-7pm CST. What You’ll Do: - Manage encounters that require a nurse visit and placed in a workgroup by a triage nurse. - Prioritize workgroup encounters based upon acuity and utilize internal tools to identify the correct on-call staff member. - Place outbound calls to our customers on-call staff to arrange visits and relay the call information. Qualifications - MUST have or be willing to obtain a Compact LPN license. - MUST live in/work from a Compact US state. - Experience with end-of-life care is required. - Bilingual is a requirement, ability to speak, write, and read in English and Spanish proficiently. - Must have high-speed internet. - Must be tech-savvy, enjoy a fast-paced environment, and have keyboard competence. - Clear communicator. - Detail-oriented & reliable. - Comfortable using spreadsheets. - Able to multitask in a fast-paced role. Requirements - Part-time schedule: Work every other Saturday & Sunday 10a-7p CST. - All LPN's, once trained to their originally assigned team, are paid $19 per hour. - All nurses are eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Saturday & Sunday). - All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). - All part-time and full-time nurses are eligible to participate in our 401(k) plan. - Full-time nurses may also participate in medical, dental, vision, and/or supplemental insurances. Benefits - Work from home, providing hospice care. - No more purchasing scrubs, expensive takeout, large gas bills, or extra wear-and-tear on your vehicle. - More time to spend with those you love.

• Manage and organize company documents, folders, and operational records • Maintain and administer systems including Microsoft Office, SharePoint, and Gusto • Monitor and manage operational inboxes and workflows • Take ownership of routine operational requests and administrative tasks • Coordinate employee onboarding and offboarding processes • Follow up with new hires and internal stakeholders to collect required information and documentation • Manage various company portals and administrative systems • Prioritize and route incoming requests appropriately • Track outstanding actions and ensure timely completion • Support process improvements and operational efficiencies where appropriate

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives. • Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning. • Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes. • Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience. • Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities. • Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling. • Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services. • Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability. • Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements. • Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions. • Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity. • Lead the maturation of monitoring, observability, incident management, change management, and problem management practices. • Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape. • Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics. • Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration. • Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities. • Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness. • Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.

• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards. • Operationalize clinical pathways, care protocols, and market-specific models. • Partner with market and clinical leadership to ensure operational success and alignment on performance goals. • Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed. • Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care. • Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding. • Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions. • Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data. • Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted. • Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level. • Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management. • Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets. • Identify opportunities for and build out centralized support functions. • Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability. • Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits. • Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs. • Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign. • Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points. • Create clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIs. • Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality. • Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions. • Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.